โFirst, itโs beautiful even if some aspects are a little run down. Second, the staff was incredible! Mateo, Jesus & Armando in the restaurant took amazing care of us. When there was a delay on our food (which we werenโt bothered with at all as we were thoroughly just enjoying the ambiance and our drinks were never empty), the manager and Jesus gave us compt drinks & a dessert. The front desk was amazing & accommodating. They helped us coordinate our early flight & made sure that we left with food...
โThis place was so beautiful and quiet. I loved it. The people were so helpful. The front desk also helped me with getting a ride around the island to take some pictures from the taxi driver. The complimentary breakfast was simple and delicious. They had an espresso machine, pan dulce and fruits available. My room overlooked the surrounding jungle and beach it was amazing. โ
โWe were contacted prior to our departure incase we need any assistance, we requested for an early check in which was accommodated. The staffs were really kind and the property is well kept. Gaby made our trip feel like a breeze, she checked on us time to time, gave recommendations, arranged taxis as well. And the views from the property is breathtaking. Overall we had a phenomenal stay. โ
โWe really enjoyed the hotel, we had a nice size room with a spacious bathroom. Itโs a newer hotel and it shows. It smelled clean when we walked in. The AC was cold too, just how we like it. The beds were a little firm but not too bad.
This Hotel is a little farther away from the busier North end.
The food definitely needs some improvement because of that we ate out most of the time.
The staff was super friendly, helpful and accommodating.
The pool was nice too, but the beach area was not the...
โThe beach was amazing! The infinity pool was great also! Itโs a quiet location and close to a great restaurant for our Free breakfast! Rooms were ok (just old cement, not sealed or able to clean well-bathroom especially) but having air conditioning was a bonus!
The BEST part of this property is Lily the manager! She checked on us many times and helped me Immensely when I forgot my passport in the closet in the room! I appreciate her helpfulness and it saved me an hour of time. I...
โEstรก muy bien ubicada en el centro de la isla , todo queda cerca y cuanta con club de playa . Desde el momento de la reservaciรณn ya te estรกn atendiendo personalmente por WhatsApp. La chica Alejandra es muy profesional y simpรกtica . Supero nuestras expectativas. El hotel es nuevo y tiene alberca en el techo y todo estรก muy limpio . Viaje familiar nos gustรณ mucho โ
โLet me start by saying. Iโm fortunate to have traveled the Caribbean often. Iโve been to Mexico many times over the last 20+ years and Isla Mujeres several times. Iโve stayed in everything from 5 star all inclusive to some down right outdated DIY hotels.
Casa Del Jaguar didnโt miss. From the reception to departure everything was handled perfectly.
The front desk staff was friendly and very helpful through out our stay.
Sonny (spelling) our waiter on the beach every day...
โThe property and the staff at icaco were absolutely amazing. One of the most relaxing vacations my wife and I have done. It was convenient, comfortable , and very well maintained. We watched the sunset from the pool deck and sunrise and sea turtles from our balcony. The girls which gave us massages were just as amazing. This was our 2nd trip to Isla and it has become one of our favorite destinations. We will be back and we will definitely stay at icaco again. Thanks for the great memoriesโ
โStaff was very attentive and very kind. Food was delicious. Room was spacious and beautiful. I do think that the entertainment area at Lupitas Lounge is too hot. No air can circulate in that area. We watched several entertainers there and each time there were guests that left before the show even started or left during the show because it was just too hot to sit there. โ
