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Impression Isla Mujeres by Secrets – Adults only – All Inclusive

5.0 star property
Travelers find their own slice of paradise at this adults-only resort with a private beach, eight restaurants, yoga classes, and sailing adventures

Choose dates to view prices

Impression Isla Mujeres by Secrets offers an all-inclusive luxury stay near Garrafon Natural Reef Park. Enjoy cooked-to-order breakfast, relax at the spa, snorkel, or lounge at one of four outdoor pools. Free in-room WiFi keeps you connected.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • On private beach
  • Hot tub
  • Breakfast included
  • Spa
The current price is ₩1,686,371
₩2,046,577 total
includes taxes & fees
Apr 7 - Apr 8

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Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Junior Room, 1 King Bed

Free minibar, in-room safe, desk, laptop workspace

Junior Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
TV
Pillow menu
Blackout drapes/curtains
Ceiling fan
  • Partial ocean view
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room, 2 Double Beds

Free minibar, in-room safe, desk, laptop workspace

Junior Room, 2 Double Beds

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
TV
Pillow menu
Ceiling fan
  • Partial ocean view
  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Room, 1 King Bed, Partial Ocean View

Free minibar, in-room safe, desk, laptop workspace

Junior Room, 1 King Bed, Partial Ocean View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
TV
Pillow menu
Ceiling fan
Separate bedroom
  • Partial ocean view
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room, 2 Double Beds, Partial Ocean View

Free minibar, in-room safe, desk, laptop workspace

Junior Room, 2 Double Beds, Partial Ocean View

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free minibar items
TV
Pillow menu
Ceiling fan
Separate bedroom
  • Sea view
  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Signature Room, 2 Double Beds, Hot Tub, Ocean View (Junior)

Free minibar, in-room safe, desk, laptop workspace

Signature Room, 2 Double Beds, Hot Tub, Ocean View (Junior)

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
TV
Pillow menu
Ceiling fan
  • Sea view
  • 71 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Signature Room, 1 King Bed, Hot Tub, Ocean View (Junior)

Signature Room, 1 King Bed, Hot Tub, Ocean View (Junior) | Free minibar, in-room safe, desk, laptop workspace

Signature Room, 1 King Bed, Hot Tub, Ocean View (Junior)

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
TV
Pillow menu
Blackout drapes/curtains
  • Sea view
  • 71 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 2 Double Beds, Hot Tub, Oceanfront (Junior)

Free minibar, in-room safe, desk, laptop workspace

Signature Room, 2 Double Beds, Hot Tub, Oceanfront (Junior)

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
TV
Pillow menu
Ceiling fan
  • Ocean view
  • 71 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Signature Room, 1 King Bed, Hot Tub, Oceanfront (Junior)

Free minibar, in-room safe, desk, laptop workspace

Signature Room, 1 King Bed, Hot Tub, Oceanfront (Junior)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
TV
Pillow menu
Ceiling fan
  • Ocean view
  • 71 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Paramount Suite Ocean Front

Paramount Suite Ocean Front | Beach/ocean view

Paramount Suite Ocean Front

Highlights

Furnished balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
TV
Pillow menu
Ceiling fan
  • Ocean view
  • 120 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Room, Ocean View

Honeymoon Room, Ocean View | Beach/ocean view

Honeymoon Room, Ocean View

Highlights

Furnished balcony or patio
Private plunge pool
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
TV
Pillow menu
  • Ocean view
  • 119 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite, Oceanfront

Honeymoon Suite, Oceanfront | Beach/ocean view

Honeymoon Suite, Oceanfront

Highlights

Furnished balcony or patio
Private plunge pool
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
TV
Pillow menu
  • Ocean view
  • 131 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | Terrace/patio

Presidential Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Private outdoor hot tub
Air conditioning
Connecting rooms available
Dining table
  • Sea view
  • 327 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Located in Isla Mujeres, Impression Isla Mujeres by Secrets – Adults only – All Inclusive is near theme parks and on a private beach. Puerto Cancun Golf Course and Cancun Underwater Museum are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Garrafon Natural Reef Park and North Beach. Puerto Cancun Marina Town Center and Forum Beach are two other places to visit that come recommended. Discover the area's water adventures with swimming nearby, or enjoy the great outdoors with ecotours. Visit our Isla Mujeres travel guide
Map
Ave Perimetral Pon SM 009 Manzana 055, Colonia Fraccionamiento Mar Tur, Isla Mujeres, QROO, 77400

What's nearby

  • #playanorte #islamujeres #turquoisesea #lifeincancun #sailing #catamarantrip #caribbean #colorsoftheocean #mexicotravel #beachtips #lifeatexpedia
    West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    1 min walk - 0.1 km
  • Garrafon Natural Reef Park featuring tropical scenes and general coastal views
    Garrafon Natural Reef Park
    5 min walk - 0.4 km
  • South isla mujeres, below the Mayan temple of Ixchel, you can find "secret" stairs that will take you to a rock road surrounding the south end of the island. If the sea is calm, like today, you can swim in crystal clear waters surrounded by small fish. #lifeAtExpediaGroup
    Punta Sur
    8 min walk - 0.7 km
  • Sculpture garden in front of the Lighthouse communication tower on the small Mexican island of Isla Mujeres (island of the women) at the Acantilado Amanecer (Cliffs of the Dawn)
    Isla Mujeres Sculpture Garden
    9 min walk - 0.8 km
  • Parque de los Suenos
    8 min walk - 0.7 km

Getting around

  • Cancun Intl. Airport (CUN)
    123 min drive

Restaurants

  • Zaza Beach Club
    15 min walk
  • Albatros Beach Club
    3 min drive
  • Mar Bella
    2 min drive
  • Icebar
    3 min drive
  • The Joint
    12 min walk

About this property

Impression Isla Mujeres by Secrets – Adults only – All Inclusive

Luxury property near Garrafon Natural Reef Park
Located close to Cancun Underwater Museum, Impression Isla Mujeres by Secrets – Adults only – All Inclusive provides free cooked-to-order breakfast, a swim-up bar, and a beach bar. With a private beach, free beach cabanas, and sun loungers, this property is the perfect place to soak up some sun. Treat yourself to reflexology, a sports massage, or a body wrap at the onsite spa. Be sure to enjoy a meal at any of the 8 on-site restaurants. The gym offers yoga classes and fitness classes; other things to do include snorkeling, kayaking, and beach yoga. Stay connected with free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities such as a poolside bar and a free daily manager's reception.
You'll also find perks like:
  • 4 outdoor pools along with a waterslide, sun loungers, and pool umbrellas
  • Free valet parking
  • Free bicycle rentals, outdoor furniture, and an elevator
  • Tour/ticket assistance, 1 meeting room, and massage treatment rooms
  • Guest reviews give top marks for the helpful staff
Room features
All 125 rooms include comforts such as 24-hour room service and pillow menus, as well as perks like laptop-compatible safes and laptop-friendly workspaces.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 65-inch TVs with cable channels
  • Furnished balconies or patios, wardrobes/closets, and eco-friendly cleaning products

All inclusive details

All-inclusive room rates at Impression Isla Mujeres by Secrets – Adults only – All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered valet parking on site
  • Limited onsite valet parking
  • Wheelchair-accessible van parking available

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • 8 restaurants
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Beach yoga
  • Bicycle storage
  • Bicycle tours
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Outdoor pool (guest access)
  • Sailing
  • Snorkeling
  • Steam room
  • Water sports equipment
  • Waterslide
  • Wine tasting room

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 6 floors
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2022
  • Communal living room
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Mediterranean architecture
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Chef service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must transfer via boat to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Please note: this property is accessible by boat from Marina Hacienda del Mar, Carretera, Carr. a Punta Sam, Puerto Juarez, 77500 Cancún. Guests must contact the property at least 48-hours in advance with their flight or travel itinerary information to arrange boat transfer. Guests must arrange their own transportation to the marina.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1500 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: MXN 1500 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Secrets Impression Isla Mujeres Adults Only
Impression by Secrets Isla Mujeres Adults Only
Secrets Impression Isla Mujeres Adults Only All Inclusive

Frequently asked questions

Does Impression Isla Mujeres by Secrets – Adults only – All Inclusive have a pool?

Yes, this property has 4 outdoor pools. Pool access is from 7:00 AM–8:00 PM.

How much does it cost to stay at Impression Isla Mujeres by Secrets – Adults only – All Inclusive?

As of Mar 7, 2026, prices found for a 1-night stay for 2 adults at Impression Isla Mujeres by Secrets – Adults only – All Inclusive on Apr 7, 2026 start from ₩1,686,371, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Impression Isla Mujeres by Secrets – Adults only – All Inclusive pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of MXN 1500 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Valet parking is free at this property.

What time is check-in at Impression Isla Mujeres by Secrets – Adults only – All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Impression Isla Mujeres by Secrets – Adults only – All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Impression Isla Mujeres by Secrets – Adults only – All Inclusive?

Some rate plans available at this property are all-inclusive.

Where is Impression Isla Mujeres by Secrets – Adults only – All Inclusive located?

This Isla Mujeres property is on the beach, 0.3 mi (0.5 km) from Garrafon Natural Reef Park, and within 16 mi (25 km) of North Beach and Puerto Cancun Golf Course. Puerto Cancun Marina Town Center and Forum Beach are also within 20 mi (32 km).

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Reviews

Impression Isla Mujeres by Secrets – Adults only – All Inclusive Reviews

9.4

Exceptional

9.8

Cleanliness

9.6

Amenities

9.2

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 108 out of 133 reviews
Rating 8 - Good. 11 out of 133 reviews
Rating 6 - Okay. 6 out of 133 reviews
Rating 4 - Poor. 5 out of 133 reviews
Rating 2 - Terrible. 3 out of 133 reviews

Reviews

10/10 Excellent

allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort level was better than expected. Room with view and hot tub was amazing. Food was good and easy access. Goal was to relax and that was exactly what transpired.
Stayed 4 nights in Dec 2025

6/10 Okay

Danny

Liked: Cleanliness
Food was not good for the cost of the stay. Typical Mexican food. Rib eye was a quarter inch thick. They say all inclusive but then you have to pay for sake, oysters, lobster, and other things. The staff was excellent and very polite. Overall, it was an OK experience, but less than expected for the price point. I would not stay there again.
Stayed 5 nights in Dec 2025

10/10 Excellent

Yongzhi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at this property. The location was excellent—safe, quiet, dining, and comfortable transportation. The area felt welcoming and comfortable, which really added to the experience. Overall, I would highly recommend this place and would be happy to stay here again.
Stayed 7 nights in Aug 2025

10/10 Excellent

Timika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort! Food was delicious.
Stayed 5 nights in May 2025

10/10 Excellent

Max

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all inclusive hotel
Stayed 3 nights in Mar 2025

10/10 Excellent

Aisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed my stay here! Customer service is impeccable and I will definitely be back!
Stayed 3 nights in May 2025

10/10 Excellent

Phillip

Liked: Cleanliness, amenities, property conditions & facilities
From time of arrival, to leaving this property the property itself and the staff met and exceeded all of our expectations. Never have we stayed at a resort where the staff made sure your trip was perfect! Our butlers David and Angel-top notch! The weather was trying to act out on our departure date, and everyone at the resort stayed in communication with us and went to great lengths to ensure we made it to the mainland to make our early flight. From Raul and the wait staff near the beach and pool, to Eduardo at the coffee shop, to the excellent house cleaning staff, to the customer service relations manager, and butlers David and Angel-we were greatly taken care of. This resort gets zero complaints from us. We look forward to seeing you all again soon. Thank you dearly and keep up the amazing work.
Stayed 6 nights in Nov 2025

10/10 Excellent

Jin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the butler service, very responsive and helpful
Stayed 4 nights in Jul 2025

10/10 Excellent

Iva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is 5 star! It was so peaceful and relaxing. I would definitely come back.
Stayed 3 nights in Apr 2025

10/10 Excellent

Yordanis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience great staff and great customer service 🙌🙌🙌
Stayed 3 nights in Feb 2025

10/10 Excellent

khristopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best view on the island.
Stayed 4 nights in Nov 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful and the views are amazing!
Stayed 3 nights in Feb 2024

10/10 Excellent

Mohammad Adnan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent choice for couple get away, facility was really clean, staff a mazing,room was very clean,
Stayed 3 nights in Feb 2024

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
wonderful resort. excellent food. quite isolated and not walkable but lots to do within the hotel
Stayed 7 nights in Jun 2024

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great amenities
Stayed 5 nights in Dec 2023

10/10 Excellent

Kumarl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, amazing service
Stayed 4 nights in Aug 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel for a couples get away. Service was great, room was comfortable, food was good. The best part though, was the views! Really enjoyed the variety of outdoor space. Whether you're looking for quiet seclusion or an upbeat environment, you can find it hear. The island itself was wonderful too!
Stayed 4 nights in Jan 2025

10/10 Excellent

Moises

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

worth it, excellent choice

Very nice hotel. Service was excellent, all employees are very cordial and go beyond their means to help you in any way. Food was very good, well presented and properly balanced. have several infinity pools and a nice beach enclosure to avoid waves.
Stayed 4 nights in Feb 2025

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing trip. We loved everything about this vacation. I would highly recommend this hotel. Great memories!!
Stayed 4 nights in Dec 2023

10/10 Excellent

Jennifer A

Liked: Cleanliness, amenities
Amazing property. Great food, excellent staff, beautiful views. Highly recommend.
Stayed 4 nights in Oct 2023

10/10 Excellent

Junior

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was amazing. Everything was amazing
Stayed 3 nights in Jun 2023

10/10 Excellent

John Endre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely incredible stay! The service was outstanding and the room and the views throughout the resort were stunning. Thank you to Martin and Erick for taking care of us every day and Julio kept us smiling and our drinks full by the pool every day! Can’t wait to go back!
Stayed 5 nights in Mar 2024

10/10 Excellent

Eugenio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is the best hotel for adults. Very pretty. You are in touch with the nature. The hotel is in the beautiful Island. Our bottler were David and Martin. The service is increíble. The restaurant and bars are increíble . I will come back again.
Stayed 3 nights in Feb 2025

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
Location spectacular ! The Jr Deluxe Ocean View Room beautiful, the only disappointment was luke warm shower water for 5 of my 7 day stay . I brought this to the attention of the butler and maintenance who failed to fix the issue until my sixth day when the hotel finally fixed the issue. Very Disappointed. Food overall was bland and uninspiring. My steak at Wildfire was fatty and the local diner could provide better quality. Breakfast was good but went to a neighboring location 2 X and had superb cuisine. Went to all restaurants except the Asian Staff was great they cannot do enough for you!! Butler not so great. Management lacks communication with guests i.e the water issue. They did seek out my input when I was very frustrated with the overall experience. I paid 13k for 7 days and finally on day 6 the Hotel fixed the hot water issue. A word of Caution, watch out for the lobby clowns trying to convince you to buy World of Hyatt program through their Travel Club, Very Invasive and Very Hard Sell when I asked to review the documents in advance on my own I was given the brush off. It is a waste of your morning time for a 200.00 Sap credit. The Spa was outstanding though. Overall the Vibe is very Low key the location is spectacular the beach is okay a bit shallow, the poos incredible the water slide was not working and would dump you in the san if it did.
Stayed 7 nights in Dec 2025

10/10 Excellent

Wagner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in Cancun. executive cuisine with an international chef. 5 star all the way.
Stayed 3 nights in Oct 2023