2/10 - 너무 별로예요
Shannon
연인과의 여행
2025년 12월 30일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We booked 3 nights through our tour company, G Adventures. We had a much nicer room (#16) than other members of our group, as we faced the ocean and had a fridge (other rooms had major water leaks from the ceiling, faulty A/C, and ants). Unfortunately, we learned once we arrived that our one-night extended stay had been lost and we would need to pay for another night. We also learned that #16 wasn't available and we'd need to move rooms. On the morning of the move, we were told they couldn't check us into our new room (#6) until 3pm. This left us in limbo, unable to enjoy our last morning/afternoon on Caye Caulker without having a home base to shower/rest in. We were told that housekeeping would be unable to clean #6 until 3pm (but the previous occupant had checked out at 7:30am; she was a member of our group). After spending hundreds of dollars, having our reservation lost, bring forced to change rooms, and being forced to check out/check in all over again (and pay another damage deposit), you might say that this left us feeling very disappointed and stressed on what should've been the last restful day of our vacation. Management was consulted and they also refused to accommodate. Had we known this, we would've booked elsewhere for our final night.
Shannon
2025년 12월에 1박 숙박함
