"My reservation was canceled by the hotel the day of my stay. I’ve stayed numerous times at this location. Most recently, I was critical of the cleanliness of the pool area, equipment not working properly, and poor customer service. After my review, I was told that the hotel could not meet my expectations and they would no longer accept my reservations. It would have been easier to simply:
1. Clean pool
2. Repair hot tub
3. Repair BOTH ice machines
4. Clean trash from common areas and parking lot
5. Actually SPEAK to me about my concerns.
I sent a letter to the owner and apparently they do no want constructive criticism. I asked twice to speak to manager and no one called me back.
This owner and manager should be ashamed. I plan to write them again and voice my concerns on Every Rating and travel platform. I’ll be reaching out to Scottsdale Chamber of Commerce as well.
It’s a shame. This was once a regal and great place to stay. "