Central Massachusetts, Massachusetts hotel rooms at the Independent

"The frontdesk could be more helpful and put more smile on their face. They forgot to explain where the room is and how the elevators operate from the garage. It took us 10 min to rind the room because the garage elevator is far from the main building. "

"The property is clean, staff is accommodating, rooms are exactly as described online. Great benefits were the price and being pet friendly."

"This was a very comfortable and clean hotel. Will definitely stay here again. "

"Top"

"Decor is good, and property is Clean. Staff is Friendly and helpful. However, there were minor problems with amenities. For example, the reason why the coffee maker did Not work when I first tried to use it was because you have to Flip a master switch first--that nobody told me about nor did any sign. Had to get front desk to help with that. Also, TV controller is somewhat erratic. You often have to push a button multiple times and change pointing angle to increase volume or power on/off."

"So when I checked in I was made aware that there was no heat in the building due to an explosion in a power plant but was told there is hot water from a temporary water heater, next morning no hot water for showers very disappointed i wasn’t made aware of the issue before hand so I could have found an alternative hotel."

"Clean "

"Yes it's safe "

"Yes,met my needs"