Find Hotel with a Concierge in Central Phoenix, AZ

"This was our second stay and we really enjoyed it. The staff in the restaurant and market were so friendly and the food was really good. The artwork made it special and location perfect for walking to the farmer’s market and sports arenas. "

"Great stay overall! Perfect location near the convention center, friendly staff, and clean, comfortable rooms. The pool was a great bonus and a nice way to relax. I’d definitely stay here again. "

"I hesitated on posting this because I wanted to resolve privately, but the hotel has been unresponsive to both email and phone call. Our stay was awesome up until Friday. The people who work there are great, the breakfast was good, the amenities like free drinks, the room etc., all were enjoyed. Our issue came the last night when the hotel was evacuated for a CO2 leak. I understand the difficult position the staff was put in, with the leak more than likely being out of their control and really the responsibility lies with the hotel itself to properly service their equipment. My issue is I have been trying to contact the hotel for a refund of our Friday night stay. We were placed in a separate hotel after a process in which we were evacuated, told to wait outside, then told to wait in a neighboring building, then told it would be resolved shortly, only to find that upon initiating communication with the hotel via message, that we needed to return to gather our belongings. We then were escorted up to our room, asked to pack and check out, and were given a stay at another hotel. I am not dismissing the efforts of the staff on duty, or the awesome fire fighters, or even the other hotel. What I have been trying to talk with someone about since and have been ignored is a refund of our Friday night stay for the original Embassy Suites. The hotel we were comped for is for the trouble and potential harm experienced. All I would like is to speak with someone in regards to Fri night."

"After driving for 13 hours I was excited to find a cheap option in phoenix. Pictures definitely fooled me… I walked in to my room and went to plug in my cell phone charger… was greeted by a trail of cockroaches running in and out of the baseboard. Thank god I didn’t unzip any of my luggage. Refund process was pretty easy thank god"

"I did not have a pet or visit the gym."

"This was such an excellent hotel 🏨. Very spacious, checkin very accommodating ! Loved our corner spacious room, All staff couldn’t be more helpful ! This hotel was run with expertise and we can’t wait to stay here again 👍"

"The room and the grounds were wonderful. We had one of the cottages for an overnight. The refrigerator did not work and we noticed it too late thus our food was spoiled. The ac in the front part of the cottage did not work. After i informed mgmt at checkout they said they will look into it. "