"The staff communicated well and tried to help, but guests should not have to request housekeeping service, especially at premium hotel rates.
I booked two rooms for a work trip during CMA Fest at high rates. After long workdays, neither room was cleaned and there were no fresh towels. When I called the front desk, I was told housekeeping had to be requested, something never mentioned at check-in.
The manager apologized and promised to address it, but after another full day of work, both rooms still had not been serviced. After a 14-hour day, I had to raise the issue again, and housekeeping did not arrive until 9:00 PM.
There were also maintenance problems, including a poorly draining shower and other nonfunctioning amenities. Most disappointing was the lack of concern for paying guests. The manager offered reimbursement for one night per room, but given that both rooms went unserviced for multiple days during one of Nashville’s busiest weekends, compensation for two nights per room would have been more appropriate.
Despite its convenient location, the hotel provided motel-level service at hotel-level prices. Poor communication, inadequate housekeeping, unresolved maintenance issues, and an unsatisfactory response to complaints make this a hotel I would not recommend."
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