Chacala Vacations from ₩2,136,400

Clean room beach view

Our stay was great! Food was all good, but the the best part was the staff. Always welcoming, friendly and smiley. Leo tue bartender is amazing! Never forgets a name, or a drink, and always happy! Probably the best bartender i have come across.

Yes, the food options were good and a vast variety of cuisines to choose from. The staff was very helpful and responded well to concerns. We had to change rooms and they were very accomodating. Problem was the A/C in some of the rooms that was not working well. In some rooms the A/C was not cooling enough. Experienced one bad incident with our Uber that was detained, immediately after we exit the Resort. I made a written report (on the resort's request) so the incident could be documented and addressed. The experience would have been almost prefect,if it had not been by that one incident when we did Not feel Safe and instead intimidated & threathen. This (police stopping cars) should not be happening near the Resort's grounds.

After reading some of the reviews, I was a bit worried about my stay. However, I can say I was very pleased. The staff were friendly, the grounds were clean. The rooms were attended to daily and restocked. There was not a large selection of places to eat, but you were not going hungry. People will always find a reason to write a negative review. Would there be more selection at a Riu?? Of course, but it is high we quality food? No. Of your expecting 5 star food all inclusives may not be your thing. What we saved staying here made it possible to do and see more than we ever have. Thank you for a great time. If we make it back to puerto vallarta we would stay again

The staff at the resort were all amazing - pool staff, entertainment staff, etc! We found our room to be very humid which left it with a musky smell. It is in need of some upgrades - jetted tub was dirty and bathroom small for a family of four. Other similar rooms we saw from our group appeared to have been upgraded and had the sink separate from the shower/toilet. Those rooms where definitely better!