외관

소네스타 덴버 다운타운 여행 후기

4 out of 5
소네스타 덴버 다운타운
1450 Glenarm Place, Denver, CO

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1616개 이용 후기 중 696개" "
평점 8 - 좋아요. 1616개 이용 후기 중 395개" "
평점 6 - 괜찮아요. 1616개 이용 후기 중 243개" "
평점 4 - 별로예요. 1616개 이용 후기 중 138개" "
평점 2 - 너무 별로예요. 1616개 이용 후기 중 144개" "

8.4/10

청결 상태

8.2/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Nadirah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Accessible to everything we wanted to do! Very welcoming. There were some water stains in the ceiling but overall, we enjoyed every moment. Staff was kind and welcoming!
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Caitlyn

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The room itself was comfortable and we appreciated how well the blackout curtains kept the room dark in the morning (surprisingly it's not common). Unfortunately those in our adjoining room slammed every door possible many times over for hours early in the morning and late at night. The adjoining door seemed to let every little bit of sound in - it sounded like they were in our room doing it. Additionally the elevators were not working - they were down to only two that were slow and would trap people inside it. They did offer us free parking because of the elevator issue. We specifically booked this place because we were hoping for a pool during our stay. Expedia said it was open but we got an email after booking that it was opening a month later that stated. Overall, it was okay but not our favorite experience at a hotel.
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Moriah

단체 여행, 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Horrible experience. The elevators weren't working. Had to carry all of our luggage up and down six flights of stairs. Book the hotel for a birthday. Going up six slides of stairs and intoxicated was horrible. Somebody ended up getting hurt. Had a terrible view. Book the hotel because of the nice pool we weren't able to use it. Highly disappointed in our entire experience
2024년 5월에 1박 숙박함

8/10 - 좋아요

Drew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Did not like the elevators going down / barely working. Walking up to the 14th floor wasn’t too fun.
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 27일
Drew, thank you for sharing your feedback. The team at Sonesta Denver Downtown appreciates your input and will ensure your comments are reviewed to enhance future stays. We are glad to hear that the remainder of your visit met your expectations. We hope to welcome you back soon for an even better experience.

2/10 - 너무 별로예요

Rama

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Elevators are broken. Pool is closed for repair. You can tell it's an old property that has been given the landlord special.
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 26일
Rama, thank you for sharing your thoughts. We regret to hear that certain amenities were unavailable during your stay. Our team is always working hard to improve the guest experience and appreciates your feedback.

10/10 - 훌륭해요

Amalia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Noise d/ t construction. Not premise’s control and I understand.
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 25일
Amalia, thank you for understanding the situation with the construction noise. The team at Sonesta Denver Downtown appreciates your patience and understanding. We're delighted it didn't affect your overall experience. We hope to welcome you back soon.

10/10 - 훌륭해요

Aaron

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean, great view of downtown Denver and great location to all of downtown.
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 23일
Aaron, thank you for your wonderful feedback about Sonesta Denver Downtown! We're thrilled you enjoyed the clean environment, stunning downtown views, and convenient location. We hope to welcome you back soon!

8/10 - 좋아요

Viviana

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great customer service and check in and check out was super efficient.
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 22일
Viviana, thank you for your kind words! The team at Sonesta Denver Downtown is delighted to hear you appreciated our customer service and found the check-in and check-out process efficient. We're looking forward to welcoming you back soon!

8/10 - 좋아요

Tammy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was nice, but really expected a continental breakfast for the price you pay. The staff was friendly and service was great.
2024년 5월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 5월 21일
Tammy, thank you for your feedback. The team at Sonesta Denver Downtown is pleased to hear you enjoyed the service and found the team members to be friendly. Your comments about the breakfast options have been noted. We hope to welcome you back in the future.

10/10 - 훌륭해요

Romina

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 20일
Romina,Thank you for your kind words! The team at Sonesta Denver Downtown is delighted to hear you had a wonderful experience. We're looking forward to welcoming you back soon!

10/10 - 훌륭해요

Crystal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 21일
Crystal, thank you for the outstanding rating! The team at Sonesta Denver Downtown is thrilled to know you had a great stay. We're looking forward to welcoming you back soon!

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Enjoyed being close to transportation that was free and could get to all the various areas and ballpark venues
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 19일
Thomas,Thank you for sharing your positive experience at Sonesta Denver Downtown! It's wonderful to hear that you appreciated the convenience of the nearby transportation options. We hope to welcome you back for another great stay soon.Safe travels!

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was close to dining options and free transportation to get to ballerina, the Rockies baseball park, Union Station, and many other venues, restaurants throughout the downtown area
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 19일
Thomas, thank you for sharing your experience at Sonesta Denver Downtown. We're delighted to hear you enjoyed our convenient location and proximity to dining options, transportation, and various attractions. We're looking forward to welcoming you back on your next visit to Denver!

10/10 - 훌륭해요

Grace

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 19일
Grace, thank you for the amazing rating! Our team at Sonesta Denver Downtown looks forward to your next visit.

8/10 - 좋아요

Oscar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 17일
Oscar, thank you for your positive feedback! We're thrilled to hear you had a great experience at Sonesta Denver Downtown. We hope to welcome you back soon!

10/10 - 훌륭해요

Maria Fernanda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s so good
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 14일
Maria Fernanda, thank you for sharing your thoughts about your stay at Sonesta Denver Downtown. We're thrilled to know that you had a great experience with us. We look forward to sharing more good moments with you on your next visit!

10/10 - 훌륭해요

Matthew 님, Austin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property, good location.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 13일
Matthew, it's wonderful to hear that you appreciated the location and enjoyed your stay at Sonesta Denver Downtown. We strive to provide excellent experiences for our guests and we're glad we met your expectations. We look forward to welcoming you back on your next visit to Denver.

6/10 - 괜찮아요

Katy

좋아요: 청결 상태
별로예요: 직원 및 서비스
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 14일
Katy, thank you for your rating. While we value all guest feedback, your insights and further details about your stay at Sonesta Denver Downtown would be greatly appreciated to ensure we continuously improve our services. We hope to welcome you back soon for an even better experience.

10/10 - 훌륭해요

Paul

좋아요: 청결 상태
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 14일
Paul, it's fantastic to know you had a superior experience at Sonesta Denver Downtown. We truly appreciate your positive rating on Expedia. It would be our pleasure to welcome you back in the future.

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 11일
Thank you for the great rating, Anthony!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sonesta Denver Downtown! We hope you plan on staying with us again soon!We're looking forward to your next visit!

8/10 - 좋아요

Luis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Other than the Outratious fees for parking the stay was good
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 9일
Luis,We appreciate the positive review! It's great to hear you had an enjoyable stay at Sonesta Denver Downtown. We understand your thoughts towards the parking fees and always strive to offer competitive rates in the area. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

richard

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
staff is very kind and understanding
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 3일
Richard, it's delightful to read your feedback about your experience at Sonesta Denver Downtown. We're thrilled to hear our team members provided you with kindness and understanding. Our team strives to provide the highest level of service and your recognition certifies our efforts. We look forward to your next stay with us.

6/10 - 괜찮아요

Keyona

좋아요: 청결 상태
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 4일
Thank you for the feedback, Keyona.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

8/10 - 좋아요

Nathaniel

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 21일
Nathaniel, thank you for taking the time to share your positive experience at Sonesta Denver Downtown. Our team members are delighted to know you enjoyed your stay. We look forward to welcoming you back on your next visit to Denver!

8/10 - 좋아요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Acceptable hotel. Staff was excellent.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 30일
Susan, it sounds like you had a pleasant stay at Sonesta Denver Downtown. Our dedicated team members always strive to deliver excellent service. We appreciate your feedback and hope to welcome you back for an even more delightful experience.

8/10 - 좋아요

Glenn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property and staff were very nice and some of the best in the area. What i didn't like is the checkout and not being able to pinpoint charges at that time, just a total amount. This was also delivered with a ? from the front desk. It will show up on your card statement is not a good answer.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 29일
Glenn, it's great to hear your positive remarks about Sonesta Denver Downtown and our committed team members. However, it seems like our checkout process wasn't as clear as it could have been. We always aim to provide a detailed breakdown of charges and will certainly look into this aspect for improvement. Your feedback is greatly appreciated, and we're looking forward to your next visit.

4/10 - 별로예요

Mandy

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel staff were great. Very welcoming and helpful! The elevators were terrifying and would often scroll through floors…doors would open, but no one was there. The room was okay looking. However the carpet looked like it had been there since the 90s and was dirty. The bathtub was also dirty. Great location if you want to explore downtown Denver!
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 28일
Mandy, it's commendable to learn that our team was welcoming and helpful. Reviews like yours are imperative in understanding our guest's experiences better. It seems there were some aspects of your stay, such as the lift system and the cleanliness that did not live up to your expectations. We value guest insights and ensure detailed attention to those areas. Also, we appreciate you recognizing the favorable position of our location. Thank you for sharing your experience, we hope your future travel plans will give us the chance to serve you better.

6/10 - 괜찮아요

Harso

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Location, staff, were excellent... although we did schedule housekeeping which theyvsaid was going to come at 10am, didnt show up till 3pm... also for a building with 21 floors and only 2 out of 5 elevators working was at least a 5-10 minute wait...
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 27일
Harso, thank you for sharing your feedback. It's great to know that the location and our team members met your expectations. However, we regret any inconvenience caused by the timing of the housekeeping service and the elevator availability. Your comments are valuable, and we'll use them to improve our guest experience. We hope that you'll give us another opportunity to serve you better in the future.

8/10 - 좋아요

Kaylee

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was really nice but they didn’t clean above the bed and I found a dead moth and lots of dust but not a huge deal. Also parking is almost 50 for the night absolutely outrageous but there’s a parking garage right behind it that charges $7 on weekends which is way more reasonable. Overall the hotel was pretty nice with the exception of some of the ghetto people staying there.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 27일
Kaylee, thank you for your feedback following your stay at the Sonesta Denver Downtown. We are pleased to hear that you found the hotel to be to your liking. We regret to hear about the cleaning issue you encountered, cleanliness is one of our top priorities, and such an oversight is not reflective of our usual standards. Your comments about parking costs have been noted; we strive to provide a value commensurate with our facilities and location. Compensating for this, we're glad you found a satisfactory alternative nearby. Our guests' diversity is something we appreciate, and we hope everyone felt welcomed just as they should. We hope you choose us again for a more flawless experience.

2/10 - 너무 별로예요

Jeremiah

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Elevators were down constantly
2024년 4월에 10박 숙박함
답변 제공: Customer Service 님, 2024년 4월 26일
Jeremiah, the team regrets to learn about the difficulties you experienced with the lifts. We understand that a reliable elevator service is essential for smooth hotel operation and we assure you that we are committed to providing this. We appreciate your feedback as it helps us target areas for improvement. We hope for a chance to serve you better in the future.

8/10 - 좋아요

Demetrios

좋아요: 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 25일
Demetrios, it's wonderful to hear that you enjoyed your stay at Sonesta Denver Downtown. Defining the details of your stay can be a valuable example to future guests. We hope to serve you again in the future.

10/10 - 훌륭해요

Allen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient for the trip
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 24일
Allen, it's great to know that Sonesta Denver Downtown's location was a perfect fit for your trip. We strive to provide convenience and comfort for our guests. Looking forward to welcoming you back on your future travels.

10/10 - 훌륭해요

Allison

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was amazing and had a wonderful stay the entire time there! 10/10
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 23일
Allison, it's uplifting to hear about your excellent experience at Sonesta Denver Downtown. We're thrilled to hear our team members made your stay delightful. We can't wait for your return visit and the opportunity to earn another perfect score!

6/10 - 괜찮아요

Lorenzo 님, Fall River

좋아요: 청결 상태, 직원 및 서비스
Nice area to walk around in. The elevator situation was not good. Long wait times, and no stairs to use.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 23일
Lorenzo, thank you for sharing your experience. It’s good to hear that you appreciated our location. We regret any inconvenience caused by elevator delays and will actively work to improve this aspect. Ensuring accessibility without delays is an important matter to us. Thank you for bringing it to our attention. We hope for the opportunity to serve you better during your next stay.

10/10 - 훌륭해요

Luis

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 23일
Luis, thank you for choosing Sonesta Denver Downtown. It's splendid to see you had an enjoyable stay. We hope to have you back again soon for another outstanding experience!

2/10 - 너무 별로예요

Michael

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
4 elevators and 1-2 worked periodically. It took almost 20 minutes to get from the 9th floor to the first floor. The TV and internet barely worked. The walls are paper thin and we heard every toilet flushing and guests walking through the hallways
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Michael, we regret to hear about your recent experience and appreciate you bringing these concerns to our attention. Maintaining optimal functionality of our utilities is crucial and we apologize for any inconvenience regarding the elevators and in-room amenities. We're also sorry to learn about the noise disturbances during your stay. Your feedback is valuable and will be used to improve our overall guest experience. We hope you would consider giving us another chance to demonstrate our commitment to service and comfort.

6/10 - 괜찮아요

Ben

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Elevators were old, small and didn’t work very well causing traffic jams and long waits
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Ben, thank you for your feedback. We're sorry to hear about the inconveniences encountered due to the elevator situation. Please know our maintenance team is constantly working to improve the overall quality of the hotel efficiency. We appreciate your patience and understanding, and look forward to the chance of serving you better in the future.

6/10 - 괜찮아요

Diana

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
I noticed an old piece of soap that they did removed from the shower shelf, and when I was preparing my bed to sleep, I found a nail between the sheets. I didn't clip mine, and it was disgusting.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 20일
Diana, it's disconcerting to learn about your less than satisfactory stay, particularly in relation to cleanliness. We deeply regret the oversight and assure you that this is not typical of our usual standards. Any feedback is invaluable to us as it aids in refining our services and guest experience. We hope you'll consider giving us another chance to provide you a more compelling experience, reflecting the high standards we aspire to.

10/10 - 훌륭해요

Mike 님, Cotulla

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Recommend
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 20일
Thank you for the wonderful rating, Mike!It's fantastic you enjoyed your time at Sonesta Denver Downtown so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 - 훌륭해요

Dylan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location and perfect for the night we stayed!
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
Dylan, we're thrilled to hear about your wonderful stay at Sonesta Denver Downtown! Our unbeatable location is indeed one of our treasured features. Thank you for selecting us to enjoy your night. We hope to have the pleasure of hosting you again soon.

10/10 - 훌륭해요

Jason

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good quality spot.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 18일
Jason, it's wonderful to hear you enjoyed your time at Sonesta Denver Downtown! We're thrilled you appreciate the quality we strive to provide. We can't wait to welcome you back soon.

6/10 - 괜찮아요

Connor

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 9일
Connor, thank you for taking the time to rate your stay. We note that there might have been some aspects of your visit that did not meet your complete satisfaction. If you wish to provide further details, it would be appreciated. We'd love the opportunity to elevate your next stay with us.

10/10 - 훌륭해요

Eileen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
Eileen, thank you immensely for your perfect rating of Sonesta Denver Downtown on Expedia. We trust your experience was memorable and look forward to having the pleasure of welcoming you back in the near future.

10/10 - 훌륭해요

Yadira Pinillla

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 1일
Yadira, we're thrilled to know you had an excellent stay at Sonesta Denver Downtown. Your high rating is sincerely appreciated and we look forward to welcoming you back on your next visit.

2/10 - 너무 별로예요

antonia

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 30일
We appreciate you taking the time to share your feedback, Antonia.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

8/10 - 좋아요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Kevin, we appreciate your feedback for the Sonesta Denver Downtown. It's great to see your overall positive rating. We'd love to further enhance your experience next time you visit. Thank you for choosing us!

6/10 - 괜찮아요

Anthony

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
In all did not have a great experience here, compared to better alternatives near by. I do not wish to bash this hotel however I would not recommend this one, unfortunately. From the moment I arrived until the moment I left it was not great, and I do not try to be complicated myself but there were inconveniences that no one should experience.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Anthony, thank you for sharing your thoughts. It's disappointing to hear you encountered some issues during your stay. We're committed to ensuring our guests have an enjoyable experience and it seems we may have missed the mark for you. We'll use your comments as an opportunity to review our procedures and improve overall guest satisfaction. We hope to have an opportunity to better serve you in the future.

10/10 - 훌륭해요

Mariano

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Mariano, thank you for choosing Sonesta Denver Downtown and leaving a 5-star rating. We're thrilled to know we met your expectations and hope to serve you again in the near future.

10/10 - 훌륭해요

Brenda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice facility right in the heart of many activities.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Brenda, it's wonderful to hear that you enjoyed your stay at Sonesta Denver Downtown. Having our hotel's location right in the center of various activities is something we take pride in. We appreciate your feedback and look forward to your return visit.

10/10 - 훌륭해요

Marcin

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 27일
Thanks for the amazing rating, Marcin!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Sonesta Denver Downtown!