"We stayed in one of the newer rooms because we have a dog, but the communication between expedia and the hotel was POOR and 2 of our rooms were completely wrong. I had even called the hotel directly a couple of weeks in advance to go over all the rooms, and the gentleman I spoke with couldn’t even see that I had a reservation for my dates. After many minutes on the phone and me telling him I booked through expedia, he then saw my reservation. I confirmed that ai had requested 1 queen and 1 double queen in the historic side of the hotel, BOTH with full amenities (bathrooms inside the rooms, some of their rooms don’t have bathrooms), and he confirmed all of that on the phone! When my party of 5 went to check in, 2 of our rooms didn’t have bathrooms, and BOTH rooms in the historic side were SINGLE queen, not at all what I had confirmed over the phone!! After coming down from just climbing Mount Whitney and being off the grid for 4 days, we were all so tired and in no mood to be told the rooms were NOT what was verbally confirmed by phone. Things happen, but the man doubled down that he had never talked to me, YET had confirmed that he indeed changed 1 room for the dog. In the end, a female colleague stepped in and made everything happen correctly and got all our rooms situated correctly."
