Just about everything in my room was broken. Terrible AC that would not shut off so I froze, window blinds that did not open, and running toilet that no matter how much you shook the handle it just ran all night. Next night I was moved to a "suite" as an apology and given access to their "vip" lounge and told they have the cool Keurig coffee maker up there. The lounge was literally an extended, open balcony on the third floor, tiny, the Kurig coffee machine was broken...it was laughable. My new and "improved" suite had a broken door, the blinds again did not open, the jacuzzi tub looked so filthy...just a terrible experience that got worse with each upgrade. Oh and there was literally water in the cheese bowl during breakfast from melted ice or something, eggs were runny, sausage had a funky taste and there was no silver ware. I was also given two free drinks for all this hassle but when I went to claim them it was for beer only, which I don't drink, and they would not let me switch it out for wine. Lordy, all their perks to make up for the poor condition just shined an even brighter light on how terrible this hotel was. WOW!