“The hot breakfast bar was just a waffle maker with no batter. The guy seemed inconvienced to help another person that asked if there was any orange juice. Our room had wet spots all over the carpet that I'm hoping was from them cleaning. The walls had lord only knows what splattered on them. Our towels had metal shavings on them. The air conditioning was not working in the lobby but was about the only thing that was working in our room.”
“The room we were given was disgusting. There were textured stains all over the floor, and the second we walked in, the entire room smelled strongly of mildew. The beds, pillows, and couch all felt damp/wet, which was extremely uncomfortable and honestly concerning.
There has been a disgusting smell in the room our entire stay. We complained to the front desk, but instead of sending someone to inspect the room and figure out what was causing the problem, they offered to move us to a room that...
“I think the fact this is located in Franklin made this hotel much nicer than bigger city locations. The staff was very nice, the area itself at this location was clean. And the hotel was very quiet. Would definitely stay here again.”