Verified review
2/10 Terrible
Catherine
Aug 13, 2025
Disliked: Cleanliness, amenities, property conditions & facilities, communication
This is the worst place I have ever had the misfortune to stay. On arrival I could see that the building exterior was very tired. The decking was past its best and the key box was broken and the smell was dreadful as I opened the door. Tried to keep an open mind went to open windows but the bathroom and one bedroom didn’t open at all. It all needed a good clean so put the immerser on and waited, I am still waiting. The boiler remained stone cold for the duration of our stay. Escalated this to the agent and was resent a pdf of troubleshooting that did not relate to an electric element boiler. I was told it would be referred to a member of the team as a matter of urgency but I heard nothing. I tried to get hot water from the electric shower but discovered that the shower door was broken off its hinge and the thermostat went from boiling to cold of its own accord and the pressure was inconsistent within seconds going to a dribble. I had my two grandchildren with me and I had to resort to boiling a kettle and trying to wash them in a tiny sink. On top of that the WiFi did not work at any point. This was escalated also and again was provided with a pdf that I had already received and which I followed. I rebooted the system and still no connection. This also meant that there was no TV as it was reliant on internet and none of our devices worked because there was no network coverage in our area. The service from the help desk was a disgrace. Be warned. Do not book this house.
Stayed 2 nights in Aug 2025