Find hotels near El Arsenal, San Juan from ₩198,639

"Customer service was definitely the worst part about this hotel I asked for eating utensils and they said the terrace is closed and they might have some at the bodega down the street.Room was large but could be cleaner we found mold in the bathroom and no top sheet but it is doable for 1 night anymore and I would have a problem "

"Room was not ready for check in till 453pm, that is 53 minutes after check-in time. Bell staff was great, front desk staff just ok, not tge best hospitality, the bell staff mafe up for it. No pol towels either. Hot tub water was not as clear as it should be, water was hot though. Room was impeccable "

"The room was very dark and lacked even the basic essentials. Any time you needed water or hot water, you had to go downstairs to get it yourself. The staff were not particularly friendly or attentive. On one occasion, I waited at the bar for hot water while the person at the front desk remained on the phone and did not even acknowledge me. The only redeeming quality was the location. Other than that, the experience was disappointing."

"The rooms were clean! AC worked great! Big tv a plus. Staff was amazing! They held our luggage until time for us to check in. "

"They were still doing renovations while we were there. So they had no bar or anything to eat at the hotel they didn’t even have a microwave in the room to heat any food up that you would have brought back to the room. And I believe someone stole a very important necklace from my room "

"Beach, pools, restaurants, room, property, staff, all were wonderful. The $50.00 charge per day for restaurant charges was an unpleasant experience."

"Apartment was great location, pictures were not accurate. Description said ocean view, and had pictures of a room with open windows to view the ocean. We had a view of the street. Very dark in apartment, lights are not bright. Was clean, bed was comfortable, really enjoyed balcony. Description should mention several flights of stairs with NO elevator, if many flights are difficult with luggage for older folks. Also would help to have descriptions or directions on how to use all the remotes since they work the lights/fans. "

"The breakfast was wonderful. We had something different everyday. The fruit was especially fresh and sweet. One of our favorites was the smoked salmon on everything bagel. And the cappuccino was amazing. "

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