El Sol de Cancun Tours

I like the location of the hotel. They only have two elevators and only one was working. The wait was very long all the time at some point one of the workers told us we can use the service elevator and we started using that one that smelled horrible and in bad conditions. We got the all inclusive and honestly, we did not like it. We will definitely not go again.

The hotel is in disrepair. It is old, but not well maintained. Handles missing in the shower, furniture scratched, elevators working well but the appearance is poor. The worst part was that by 8 am, towels for the pool and the beach were not available. This apparently is a minor thing, but in a resort where the pool and the beach are the main attractions, not having towels available for the guests is a basic problem and it is due to poor management. The buffet restaurant is very good, and the other restaurants are very good if you get there early, otherwise the wait maybe 1 1/2 hours to get you food. I think the kitchens maybe short of staff. To be fair, the hamburger in the Manhattan was one of the best i have had in a long time. The Italian restaurant Florence was good except for the wait. The alcoholic drinks are good tasting but watered down. It is a good place for children, they enjoy their time there. If they just maintained the facilities better and they had towels for the guests, it could be a 4 1/2 stars.