엘름 그로브 호텔 검색: 지금 예약 가능한 인기 숙소

“위치가 좀 외곽인것 빼고는 좋았어요”

“Blow dryer did not work”

“We were in town for a funeral. Check in was at 1:00 pm and the funeral was at 2:00. We got to the hotel at 12:45 and the reception was extremely rude. She said the room wasn’t ready and we were early. I told her it was no problem, we knew we were a bit early and could wait until the 1:00 check in time. She said that they hadn’t even started cleaning our room and she was mumbling under her breath and be very ugly about it. I explained that we traveled five hours for this memorial service and just...

“Smoking smell!”

“We were on the 21st floor and the hot water in the shower and sink never got hot. We stay here all the time and have never encountered a hot water issue. Called the front desk and they said maintenance would look at it. The next morning same thing. Ran the shower and sink for over 20 minutes and the water never got over 94-95 degrees at best. Not sure what the problem was but it definitely was not fixed. We have been on floors 12 through 20 before and this never has occurred.”

“The room was dirty, smelly, small, the water lukewarm, the aircon made a noise all night I thought it would quit, the sink faucet seemed it would fall off, the few towels were small and thin, the breakfast was sparse. The door to the bathroom did not close leaving a 2” gap because the bottom was warped and coming apart. There was also a dent where it seems someone punched it. They painted the door instead of replacing it.”

“I am writing to formally express my disappointment regarding my recent stay at your property. First, the room was not tidy upon arrival. In addition, my spouse and I made every effort to avoid using the bed throughout the night due to the condition of the room. There were also no towels available for bathing, and no face cloths were provided anywhere in the room. Furthermore, breakfast was advertised for both days of our stay; however, no breakfast was available at all. This was extremely...

“Yes”

“When we got into the room we noticed some black stains on the bed but they turned out not to be stains it was cigarette burns, holes, through the bedding. Even though the room was a smoking room, the presentation could have been better. also the mattress has a loth of black stains. When sitting on the bed, idk what is used to uphold the bed but it sounded like a metal ball or something. The best things about the room was hot water, the refrigerator, & working ac unit. The metal bar on the...

“Towels In the bathroom were stained as well as the bed sheets.”

“Jennifer was fantastic”

“Staff were so friendly and breakfast was delicious!”

“This hotel lacks corporate investment. The rooms are clean, but amenities are scarce. There is just one fast food restaurant in this casino and Cattleman restaurant is open for 4 hours day and no room service or breakfast on site. You have to pray for door dash. The Louisiana Board walk is Zombie movie set. I was so disappointed. Food was aweful. I went to KFC and went back Texas.”

“Extremely dirty parking lot. The hallway and the elevator of the hotel haven't been swept in days. Windows have not been cleaned. Our toilet wooden flush in our sink stopped up constantly. The room was very humid. The room was clean compared to the rest of the hotel. Check out time is at 11:00. At 8:00 a.m. I had to check out to catch a plane. No one was there to issue me my deposit back. I've tried to call and they won't return my calls and they won't answer the phone. They use a voicemail...

“My room was very clean. The property was well-maintained. The staff was friendly and provided assistance when needed (I needed help with the room TV and check-out). They were able to answer my questions and get me the help I needed. Parking is free, but spaces go really fast. The breakfast buffet was unbelievably delicious. It definitely saved us some money from eating out. The elevators were a bit janky, but there are stairs available. Overall, I would rate my stay an A+. I would definitely...

“I always stay at this specific hotel when I travel to the area. Always a great experience. This time wasn’t bad but it’s been better. I was on the highest floor although I requested a lower level and the room seemed a bit different than the lower floors. There was a bit of an odor similar to a nursing home (no offense intended). I also noticed some stray hair on the bathroom floor. The bed was not comfortable either. It was rather hard. Although this visit wasn’t at the quality level I have...

“Nice place to stay”

“The room was very clean and the staff was polite and very helpful”