“on arrival, the property stunk and had bad odour of mice or rats but we did not see any, we found nail clipping on the floor and looked not well cleaned.
On the first evening, people arrived at the property and showed us that they also booked the same property and questioned our booking, was awkward and embarcing to my wife and kids.
Day 3 while we sat eating we found mice running in the middle of the reception.
we left the next morning, one day early.
Total miss selling.”
“Advertised there was a pool as the first amenity- the indoor pool finally opened halfway through the stay but took another few days to heat up and all feels very unfinished. The outdoor pool isn’t coming until 2027!! They were still laying turf with builders all over and no loungers available for entirety of my stay. Hotel is far from finished yet
Great views from the fourth floor room with terrace (but lift isn’t installed yet, so lots of stairs to climb!).
Staff lovely”
“I’m local and had a friend staying with me. Stayed in several hotels in Newquay . This was by far the best. Will return every time..
As a local, also appreciate that they have things going on throughout the year – events and such like. Makes a big difference. Will be returning for those also and making a weekend of it.”
“Fantastic location, easy walk into Newquay, lovely clean room with a great sized balcony and sea/beach view. Staff were very friendly and helpful and we definitely would stay again”
“Great location, great price and really friendly staff. It could be cleaner I.e skirting boards, carpets and cups in the room.
We still really enjoyed it”
“Amazing views, very lovely staff, easy parking, very clean and comfortably spacious rooms.
Only thing to note is that if the bar / restaurant is open and music on, and it's summer and you have windows open, it can get a bit noisy on the top floor. We stayed Friday and sat night so that might also make a difference. Parents were in room on cliffside below the restaurant and was much quieter there. Five stars easily even with this!”
“The room we stayed in was clean, and from the window you could see the beach. A 5 minute walk to the beach, good range of food for breakfast continental, and cooked. You book a meal in the evening if you want to, just give them notice because it does get busy in the evening, there is also a bar there if you want one.”
“I've traveled more than 20 countries and of course stayed many hotels. However, this hotel was the best for our family in terms of services. They had separated restaurants for family and adults (only) so that kids can have more freedom. In front of hotel, there are very well equipped playground for kids as well. Staff members were kind and they booked tours for us as well. Swimming pool and indoor spa are free; but, you should pay extra for outdoor spa. We will definitely come back to...
“Clean room very helpful staff.
Breakfast was ok. Limited buffet selection. Only 3 pieces of bread put out for toast.cooked breakfast was too greasy for us.
Negatives- very poor WiFi. Couldn’t get it at all in room and staff unable to rectify. Bathroom very small and it’s a good job I had t eaten any Cornish cream teas as wouldn’t have fitted in the smallest shower in the world. Decor in room needs attention considering room rate!”