“Unfortunately, my stay was quite disappointing. The customer service was poor, and I did not feel that my concerns were handled with the level of professionalism or attentiveness I expected from a hotel. One of the amenities that was promised with the room was air conditioning, but the AC was not working during my stay. This was especially frustrating because it significantly impacted the comfort of the room and was an amenity I was expecting to have available.
I was also surprised and...
“Unfortunately, my stay was quite disappointing. The customer service was poor, and I did not feel that my concerns were handled with the level of professionalism or attentiveness I expected from a hotel. One of the amenities that was promised with the room was air conditioning, but the AC was not working during my stay. This was especially frustrating because it significantly impacted the comfort of the room and was an amenity I was expecting to have available.
I was also surprised and...
Lillian