“Beautiful historic building, and our room was very large. Looked like some of the bathroom was redone but obviously plumbing was older. Water temperature in shower would get very hot or cold suddenly without being touched. Lots of stairs! Room temperature was not adjustable, noticed fans in the closet but saw no thermostat. Staff was fantastic! Vijay and Joyce were super friendly, and everyone was very polite and accommodating. Joyce even suggested a lunch spot for us on our way to our next...
“The heating and plumbing on the property have some issues but the building itself is absolutely a castle! Dinner was very nice and there were excellent GF options. The staff was very friendly and helpful.”
“Liked everything, the room was perfect fi=or my needs, whole hotel was very clean, friendly, helpful staff, excellent food, well cooked and good choice, ideal location”
“This should be a marquee hotel with its history and design. But it's a very tired property being sweated by owners for the last bit of value. Hotel's business is mainly coach parties, so the few rack-rate customers like us feel marginalised. Seriously understaffed to serve and clean up after 3 coach parties at breakfast. Cleaning of the public areas is skimpy. Maintenance likewise.
Barely adequate overall for £140/night at end of Sept. For the record, I think I should have spent a little...
“The ambiance of the property was fabulous. It is an old building and was charming. The main bed was comfortable BUT the futon's were actually chairs that folded out and they were EXTREMELY uncomfortable. There was no staff available. It was all contactless. The bar was the same no people. If you didn't have cell phone to use the QR code you could not get a drink. The breakfast if you didn't pay for it in advance was not available as expected. I found the place charming but unwelcoming. However...
“It would have been good to be aware of check in process in advance of arrival. The hotel wasn't signposted, so had to phone the number provided, where we were told to visit another hotel reception, where we be provided with our key and directed to our own hotel.
While the room itself was relatively clean, there was no hot water either via the shower or sink. The TV only allowed you to caste via your phone.”