"Beautiful hotel but run like a 3 star. No one to help with luggage on arrival. People at check in desk didn’t want to help, just told us to wait once we’d already unloaded and brought all 7 suitcases in, with 2 babies!
Staff member called Elena was very sarcastic and rude, should not be working there.
Bed was creaking very loud with every small movement. My baby woke up 3 times crying from the sound, we moved rooms at 1am just for the night. I had to take my 6 month old across to the other side of the hotel just to sleep in a decent bed then move back to original room next day. Staff lie a lot, next day they told me the bed was fixed but nothing had been done. Housekeeping took my babies towel by mistake; took two days for them to find it and bring back to me.
No service at pools, you’d expect staff to take orders around the pool at a 5 star.
Staff dont know much and lie when questioned. Very strange.
Mornings are extremely noisy when people walk past the bedroom. I was up from 7am from constant noise which wasn’t good for my baby.
All inclusive options were very good though."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
