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“First, there is no safe or mini-bar fridge in any of their rooms like they state in their amenities they have. The food was terrible, and the menu had very little to choose from. Majority of their staff speak little or no English or even understand it. Very hard to communicate with people when they do not understand your language. Music at pool side was so loud, you could not even talk to a person sitting beside you. They ran out of cola, beer, malta , and lemon-limon for three days. ...

“Customer Service is very poor. It doesn’t matter to be in a country like Cuba to have a good service and have people feel respected and cared of what have being paid for. Rooms are nice, but no shampoo not enough towels even if asked. Continental breakfast is a lie, cooking is good, but service is the worst. We ordered dinner and they came with something else with no explanation or apologies, when I asked the guy about what we ordered he just said : oh yes, but it’s over. Unbelievable! Nature...

“Nulla di speciale. Colazione accettabile. Camera spaziosa, mediamente pulita, letti comodi.”