훌, 체스터의 스파가 있는 리조트 및 호텔

“We had a lovely time, just a few things that slightly dampened the experience. Need black out blinds in the family room as the light was streaming through until late and with the heat as well the children couldn't get to sleep until it went dark. The gastro pub food l would give a miss in future, very bland, dry and of poor quality but high prices. We would 100% come back though.”

“Good facilities and really good size room. There were no spare pillows in the room (I don't want to have to ask), no toilet brush in the rest room which is fine if maid service makes a good job of cleaning the toilet; which they didn't. Beginning of mould in shower could have done with a deep clean in bathroom.No air conditioning in rooms really isn't good enough in this day and age. Also used for corporate clients/company retreats/training and they seemed a bit rowdy, need to actively manage...

“Room was lovely & clean, staff were friendly & helpful, lots of parking available & an EV charge point”

“I specifically booked a Superior Room, 1 King Bed, with Sofabed our visit however was given a double with just a sofa, no sofa bed. I clearly wasn't given the room I booked. Queried this with reception on departure first thing in the morning after an uncomfortable night on a single z bed, was told by reception there's nothing they can do. Poor customer service. If you can provide the room a customer paid for and they're given a downgrade, you should be refunded the difference. You certainly...

“Check in took 20 mins then lost my payment!! Spa no towels rubbish around ! Evening meal menu disappointing! Restaurant very hot Disappointing visit”