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"The extras offered were fantastic. As was the staff service. The onsen was really relaxing and using the private ones were simple enough."

"Very nice room with the view of Mount Fuji "

"Room and the attached private outdoor onsen were excellent. Breakfast also worthwhile. Only downside is that there are limited dining options nearby and dinner at the onsen is expensive (25000 yen/person)"

"In my stay of 2 nights, we met one staff only, at the front desk. We could not see one more, wherever at onsen or lobby or shop. Efficent management ?? I could not judge."

"The architecture was beautiful and sophisticated - Very Japanese and very clean. The rooms were the best we experienced in Japan. The food was impeccable. The Onsen was gorgeous. The service beyond five star. Yes go and experience this hotel it is truly amazing!"

"Tu en room was absolutely stunning with the private hot tub. Don’t bother eating there though. It s a waste of your money. The shuttle was very convenient to get to the train station and visit."

"Beautiful property. By the river. Extremely quiet and right in the centre"

"The staff was super friendly and helpful with answering any questions we had. Family of four and everyone had their own bed with robes to walk around the property. Breakfast was great! Will be coming to visit again. "

"This time, our family of four (a couple with two young children) stayed on a room-only plan (no breakfast or dinner). Our room had an open-air hot-spring bath with free-flowing water straight from the source, so we could relax and enjoy a soak without leaving the room. In addition to the private open-air bath, the hotel also has a large communal bath, which we enjoyed as well. For dinner and breakfast, we indulged in seafood at local restaurants. The sunset was beautiful, too."