"Great clean hotel in a good location. Staff was excellent and the restaurant was very good. I wouldn't hesitate to recommend or stay at this hotel in the future. It's very convenient to the airport and their shuttle service is very good."
"Serena is expensive but it’s a great spot to “land” when you come to Kampala. The grounds are fantastic, the pool is excellent, and the service is great. Centrally located, high security - a great place to stay when you’re in Kampala. "
"Thank you to the amazing team at the hotel! Solo female traveler coming back to my birth country for the first time. I was well cared for and all the women working here was so sweet and caring for me. Thank you so much for an amazing experience! All my love to each of you! "
"The staff is helpful and professional! Edrine went above and beyond on making us feel at home and was attentive to whatever was needed. The rooms are comfortable and AC and hotel water was available. Can wait to go back. "
"I would also like to sincerely thank the management and the entire hotel team for paying attention to guests’ comments and taking them seriously. I truly appreciate the fact that you listen to feedback and make efforts to improve the guest experience.
Your willingness to respond to suggestions shows your commitment to providing better service, and I hope these improvements will continue in the future."
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