"The staff were incompetent. I prepaid for my room and the incompetent staff working after hours made me pay over 500 dollars again to check in. I got my money back but it was certainly inconvenient to say the least. 500 came off my available spending. Suppose I didn’t have an additional 500 dollars to pay and still have money to eat on my short turnaround trip.
Also the room was filthy when we got there. The bathroom hadnt been touched. Hair still in the tub and pubic hair on the toilet.
It would not be my first choice again. If you gonna spend 100+ a night, stay the Marriott or Hilton brand. These kind of mistakes don’t happen there."
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