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All staff members encountered were engaging and seemed to enjoy what they were doing. The property is dated and in need of renovation, bur overall a good experience.
Joseph N.
Stayed 2 nights in Apr 2024
Response from Shelley S. - Hotel Management on May 9, 2024
Hi there - We understand that we are an older property, and we are constantly making updates, but do smaller projects over a longer period of time to stay fully operational. We are happy to hear that you did have a good time when you were with us, and we appreciate the feedback!
10/10 Excellent
Angelo Mari
Traveled with family and small children, Traveled with group, Traveled with family
Great location, we upgraded to a higher level lakeview room and the view was great. Somewhat basic room that has been updated a bit, but clean, quiet, and a fair price in an excellent location
Jacquelyn
Stayed 2 nights in Apr 2024
Response from Shelley S. - Hotel Management on May 2, 2024
Jacquelyn - Thank you for the review and rating. We are so happy to hear that you had such a pleasant experience and we'd love to have you as our guest again soon.
I called property before reservation to see if a balcony was available and front desk of property said it would be available for me and my family. Once I got there to check in, the front desk personnel said I was given misinformation…..,,I specifically reserved with Expedia because I thought the property was going to accommodate my request.
Frederick
Stayed 2 nights in Mar 2024
Response from Shelley S. - Hotel Management on May 2, 2024
Frederick - We apologize for the issue you encountered with your reservation. Unfortunately, the room you booked through Expedia was our Standard Parkview Room, which is what you received. If you were to book through our property directly, we would have reserved the Lakeview at the time of booking. Again we are sorry this occurred and hope that outside of that, you enjoyed your time with us and consider coming back another time.
Great location and nice views from the balcony. Easy walk to downtown Lake Geneva restaurants and night life. Friendly staff.
Albert
Stayed 1 night in Apr 2024
Response from Shelley S. - Hotel Management on May 2, 2024
Albert - Thank you for the review and rating. It was our pleasure to have you with us and we hope to see you again soon.
10/10 Excellent
Jenny
Traveled with partner
Apr 23, 2024
Liked: Cleanliness, staff & service
Room was clean, updated, had a beautiful view. Staff were friendly, helpful, responsive. We would definitely stay here again.
Jenny
Stayed 2 nights in Apr 2024
Response from Shelley S. - Hotel Management on Apr 25, 2024
Thank you so much for sharing about your recent stay Jenny! We are thrilled that we met your expectations and look forward to seeing you again next time.
The view was very nice. The choice of pillows were either lumpy or rock hard. The resort fee was not disclosed until paying. The hot tub jets were so powerful and not enjoyable. Coffer cups were not sanitary.
Dennis
Stayed 1 night in Apr 2024
Response from Shelley S. - Hotel Management on Apr 15, 2024
Dennis - Thank you for sharing about your recent experience. The resort fee is disclosed on all 3rd party websites, we are sorry if you missed it. We appreciate the comments about some suggestions for improvement, and they have been forwarded to our management team for further review. We hope outside of those things, you enjoyed your time with us!
10/10 Excellent
Juan
Traveled with family and small children, Traveled with family
We loved the upper room with balcony and amazing lake view.
Juan
Stayed 2 nights in Mar 2024
Response from Shelley S. - Hotel Management on Apr 15, 2024
Juan - Thank you for the rating and review! It was our pleasure to be your Lake Geneva host hotel and we hope to have you with us again in the near future.
The staff in hotel were very friendly. The best part was the pool and hot tub. my kiddos loved swimming.
Reena
Stayed 1 night in Mar 2024
Response from Shelley S. - Hotel Management on Apr 4, 2024
Reena - Thank you for the rating and review. We are thrilled to hear that you had such a pleasant visit and we hope you choose to stay with us again in the near future.
Everything was good except the kid playing basketball upstairs at all hours.
Joseph
Stayed 1 night in Mar 2024
Response from Shelley S.- Hotel Management on Apr 2, 2024
Thank you for sharing. We are sorry to hear that your stay was disrupted by another guest, but we hope that outside of that you enjoyed your time with us and consider staying with us again soon.
What a lovely hotel stay. Our room spacious and cozy, the electric fireplace threw out a lot of heat and our view of the lake was amazing. Such a wonderful place to stay. The pool and hot tub/sauna was an added plus! I highly recommend.
Jennifer
Stayed 1 night in Mar 2024
Response from Shelley S.- Hotel Management on Apr 2, 2024
Thank you for sharing Jennifer! We are thrilled that you had such a pleasant visit and appreciate you taking the time to share about your experience. We hope to have you with us again soon.
Response from Shelley S. - Hotel Management on Mar 22, 2024
Thank you for the rating Sara! We hope to have you as our guest again in the near future.
8/10 Good
Dr. Nabiha
Mar 18, 2024
Liked: Cleanliness, staff & service
Dr. Nabiha
Stayed 1 night in Mar 2024
Response from Shelley S. - Hotel Management on Mar 22, 2024
Dr. Nabiha - Thank you for the rating. We hope you consider staying with us again soon.
6/10 Okay
Nicholas
Mar 17, 2024
Very dated and lacking up keep. Amazing location but needs a facelift.
Nicholas
Stayed 2 nights in Mar 2024
Response from Shelley S. - Hotel Management on Mar 19, 2024
Nicholas - Thank you for sharing your recent experience. We are sorry that you did not take notice of all the upgrades we have made over the years. Most of our repeat guests have commented on the many improvements, but if you have not stayed with us before, you wouldn't know these things. We understand we are not a right fit for everyone, but we hope you at least enjoyed our downtown location during your time with us.
10/10 Excellent
Georgi, Schiller Park
Mar 9, 2024
Georgi
Stayed 1 night in Feb 2024
Response from Shelley S.- Hotel Management on Apr 2, 2024
Thank you for the rating Georgi! We would love to have you as our guest again in the near future.