"This place has potential however it’s in need of direction and proper management. It has nice architecture, a nice main pool with two side pools. The beach is private and protected by a sea break wall. Relatively clean as employees were constantly cleaning and picking up. The buffets were nice however the specialty restaurants ambiance, service and food are subpar. Think beach cabana for a Sicilian “Restaurant” or picnic tables in a hedged off area for a BBQ “restaurant”. At one, the server didn’t bring water or our drink order. After several requests, we got our own at the pool bar. It’s nearly impossible to get reservations. We were told all were completely booked as soon as the app opened. We needed a supervisors intervention to get reservations. Speaking of management, only two were willing to assist us: Ali the Bellman and Sven, a supervisor. The rest of the staff would give inaccurate or opposing answers. Check-in is 4pm - two out of three rooms for our group were not ready. Our expectations of a Hilton “resort” property were not met. While beach chairs and umbrellas were available - chairs under a Palapa were an extra charge. Night entertainment was meh. Not many activities.
My advice - make your own fun - rent a car or take an excursion. Dont rely on the Mangrove to be your all-inclusive for excitement or dining experiences."
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