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Reviews of Astor Kensington Hostel

2 out of 5
Astor Kensington Hostel
45 Queensborough Terrace, London, England

Reviews

7.6

Good

Rating 10 - Excellent. 10 out of 27 reviews" "
Rating 8 - Good. 8 out of 27 reviews" "
Rating 6 - Okay. 5 out of 27 reviews" "
Rating 4 - Poor. 1 out of 27 reviews" "
Rating 2 - Terrible. 3 out of 27 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ki Ki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Astor Kensington Team on Jan 31, 2024
Hi Ki Ki! Thank you for a fantastic review! It is so good to know you had fun in our hostel and your stay was comfortable. It was a pleasure to host you. All the best, and safe travels.

2/10 Terrible

kislay

Disliked: Property conditions & facilities, room comfort
Not for couple
Staff was amazing, But the beds are not comfortable taps are keep making the sounds windows are hard to make them lock, couple couldn't able able to sleep on bed
Stayed 1 night in Nov 2023
Response from Astor Kensington Team on Nov 6, 2023
Hi Kislay!Thank you for taking the time to write us a review :) It is so good to know you had fun in our hostel and your stay was comfortable. It was a pleasure to host you. We have taken note of all the pointers that we need to improve on. That makes our hostel better. We look forward to welcoming you again in the future!Astor Kensington Team

8/10 Good

Rithvik

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Astor Kensington Team on Nov 6, 2023
Hi Rithvik!Thank you for taking the time to write a review! See you in the future!

10/10 Excellent

Suying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff
The staff here are amazing. They are very, very nice! In the future when I visit London again, I will always stay at Astor Kensington Hostel as long as available.
Stayed 1 night in Aug 2023
Response from Astor Kensington Team on Sep 25, 2023
Hi Suying! Thank you for staying with us! We are glad to hear you had an amazing time!We look forward to seeing you again soon! Astor Kensington Team

10/10 Excellent

Andrew, Sheffield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy to access tube
Stayed 1 night in Aug 2023
Response from Astor Kensington Team on Aug 14, 2023
Hello Andrew.Thank you for taking the time to share your experience. It is so good to know you had fun in our hostel and your stay was comfortable. It was a pleasure to host you.We hope to see you sometime in the future:) Until then, happy travels!

8/10 Good

Kanishkan

Business traveler
Liked: Cleanliness, staff & service
Nice place, but lift facility was missing
Stayed 3 nights in Jun 2023
Response from Astor Kensington Team on Aug 14, 2023
Hello KanishkanThank you for this feedback. Thanks so much for letting us know that you enjoyed your time in our hostel, and we very much enjoyed your visit. It was a pleasure to host you.We look forward to welcoming you back again on your travels to London :) Until then, Safe travels.

10/10 Excellent

Taryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a good option
The staff is amazing. The all ladies room great. My first hostel experience and I’m grateful is was with Astor.
Stayed 4 nights in Mar 2023

8/10 Good

Flavia

Stayed 4 nights in Mar 2023

4/10 Poor

Chi Chung

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

6/10 Okay

Caitlin

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Staff were kind and helpful. Rooms were a bit tired and whilst I appreciate sheets being provided, pillows and duvet were quite 'musty'. Bathrooms pretty grotty. But overall a fair price for a nice neighbourhood.
Stayed 2 nights in Aug 2022

8/10 Good

Kate

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Clean, bright room on fifth floor. Suggest using mattress protectors.
Stayed 1 night in Jul 2022

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, good location, close to Paddington Heathrow express.
Stayed 1 night in Jul 2022

8/10 Good

Soyun

Stayed 1 night in Jul 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Good overall, facilities are rather small but staff is friendly.
Stayed 1 night in Jun 2022

2/10 Terrible

Gurleen

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Extremely dirty would not recommend
Stayed 1 night in May 2022

10/10 Excellent

Jay Phillip

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved my stay. Paid extra to sleep few hours more as I worked a night shift. Staff amazing will do anything to make ur stay perfect 👍
Stayed 1 night in Oct 2021

6/10 Okay

Mark

Stayed 2 nights in May 2021

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pessimo soggiorno
Soggiorno di 3 notti e 4 giorni. Terribile. Gente strana in tutto l'ostello (mandavano occhiate ogni qualvolta vedevano me e le mie amiche), spazzatura davanti alla porta del palazzo, niente ascensore ( e io avevo la stanza al quinto piano). Non mi sono sentita affatto al sicuro per tutto il soggiorno. Niente phon nella stanza, mi sono dovuta asciugare i capelli all'entrata dell'ostello, con il phon che mi ha dato la ragazza alla reception (con la porta aperta ed era inizio dicembre.. quindi immaginate il freddo ed io ero con i capelli bagnati). La ragazza voleva che le dessi 5£ in contanti (che mi avrebbe poi restituito), che io non avevo poichè Londra non è molto cash friendly (per cui avevo solo la mia carta). Nonostante le avessi detto che avrei potuto proprio pagare quei soldi con la carta, lei non ha accettato. Le scale sono molto piccole e con le valigie fino al quinto piano è stato un incubo. Le stanze poi strettissime e piccolissime. Per 130£ a testa per 3 notti non ne vale assolutamente la pena. Opinione mia personale, se siete in vacanza per qualche giorno cercate altro. Questo soggiorno vi rovinerebbe solo la vacanza.
Stayed 3 nights in Nov 2023
Response from Astor Kensington Team on Jan 1, 2024
Hi Pessimo, First, thank you for taking the time to share your valuable feedback with us. It was a pleasure to host you. We are grateful for your suggestions on how to improve our services, it would help us strengthen our training procedures and make sure this doesn’t happen again in the future. Sorry for any inconvenience it may have caused you. We promise to make sure this doesn’t happen again in the future. All the best, and safe travels.

10/10 Excellent

Gomes Couto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super pour vivre Londres a fond
Séjour super, j’étais seule dans un dortoir mixte de 9 personnes aucun problème de sécurité ou autre. L’ambiance est très conviviale et dans l’entre aide. Je recommande vivement, les chambres sont nettoyées fréquemment et les espaces communes sont propres et confortables.
Stayed 6 nights in Aug 2022

8/10 Good

NICOLAS

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

8/10 Good

CAMILLA

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay in an amazing location
The hostel is in a really nice area. Points for location! It has everything in a walking distance and underground stations super close that are super central to everywhere in the city. Staff is amazing! Super friendly, always happy to help with anything you need and always there as well. I was in 4-bedroom room and it was a bit small, but expected for the price and as it is a hostel. Totally fine. I've had a few roommates and they were all nice, so no problems at all with that. Kitchen is a nice area to hang out in and to get to know the other guests. Breakfast every morning is simple but affordable. Overall, I've had a great time in Astor Kensington Hostel. I would definitely recommend for adventurous travelers :)
Stayed 9 nights in Jun 2022

10/10 Excellent

Hap Yan Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meet friendly people here
Stayed 1 night in Apr 2022

6/10 Okay

Anna

Disliked: Room comfort
Veldig harde senger og utrolig små bad.
Stayed 2 nights in Feb 2022

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Wifi solo en el primer y segundo piso
No fue una grata estadía, la señal de wifi solo llegaba hasta el segundo piso, y hay cinco pisos, inaceptable. Al momento de reclamar me dijeron que aveces se caía la señal, lo que no era así, sino que no había señal, por la noche se escuchan ruidos de goteras molestos, aunque no este lloviendo, las escaleras demasiado estrechas, cuesta demasiado subir con una maleta. Para calentar comida o agua o usar un cubierto, todo habia que pedirlo en recepción. La limpieza si es buena, y la ubicación también.
Stayed 4 nights in Dec 2020
Response from Bec on Dec 23, 2020
Hi there, that you for leaving us a review, we appreciate your feedback. We do have wifi routers on all of the floors so that the wifi signal can be reached by every room. We have a very friendly team of receptionists working 24 hours a day so if you ever have any questions in terms of wifi or any other queries, we are always available to help! We also have varying dormitories on every floor of the hostel so if you would ever like to move to a different room we are more than happy to accommodate. Unfortunately the kitchen is closed at this stage because of the current government guidelines given coronavirus. We understand that this can be a little difficult sometimes but as mentioned previously, our receptionists are more than happy to help you if you need anything. Thank you for your review. Love Astor Kensington Family