2/10 Terrible
Kelly
Traveled with group
May 11, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
VERY disappointed. Check in staff lady was slow, not competent & should not be in customer service. She lied to my colleague traveling with saying his room was not in the basement when in fact it was. I was handed 2 blank key cards that were scratched & filthy dirty. Disgusting. If you happen to stay in the same closet I did (room 139) it will take you at least 15 min going up & down small stairways to realize there is NOT one sign leading you to this room. Signage in each hall ranges from 105-108, 105-121, 122-128, 129-138, 142-145. I had to walk all the way back & be escorted & he acted like this happens all the time. The room was extremely small with a single bed. Bed was fine. Very low quality everything here. Shower was a nightmare. You can't turn water on without getting it everywhere all over the floor. I weigh 120 pounds & if you were much bigger you wouldn't fit. Sink wouldn't drain after brushing my teeth & stayed fulll for hours. Shampoo in shower but no conditioner. Each time I went into lobby I overheard people complaining. STAY AWAY FROM THIS PLACE.
Kelly
Stayed 1 night in May 2024