All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Great location and helpful staff. Good breakfast too.
gerard
Stayed 1 night in May 2024
Response from euneake on May 21, 2024
Dear Gerad,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed our prime location, found our staff helpful, and appreciated our breakfast offerings. Our team works hard to provide a memorable experience for our guests, and it's always rewarding to hear such positive feedback. We will be sure to share your compliments with everyone, especially our breakfast team, who will be delighted to know their efforts contributed to your pleasant stay. We look forward to welcoming you back.Kind regards,EuneakeThe ChamberlainHotel
Dear Ellen,Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that our staff made a positive impression on you. Providing exceptional service and making our guests feel welcome is our top priority, and it's wonderful to know that our team succeeded in doing so during your stay. We will be sure to pass along your compliments to our staff, as they will be thrilled to know their efforts were appreciated. We look forward to welcoming you back to The Chamberlain in the future.Kind regardsEuneakeThe Chamberlain Hotel
6/10 Okay
jack
Traveled with partner
May 17, 2024
hotel was fine. a little tired but did the job
jack
Stayed 1 night in May 2024
Response from euneake on May 21, 2024
Dear Jack,Thank you for taking the time to share your feedback. We appreciate your honest comments and are glad to hear that your stay with us met your needs. We acknowledge that some aspects of our hotel may appear a bit dated, and we are actively working on improvements to enhance the overall guest experience. Your input is invaluable as it helps us identify areas where we can make positive changes. Thank you once again for your review. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Kind regards,EuneakeThe Chamberlain Hotel
Great location with easy access to Aldgate Tube Station and Tower Bridge
David
Stayed 2 nights in May 2024
Response from euneake on May 17, 2024
Dear David,Thank you so much for your wonderful review! We're delighted to hear that you enjoyed our prime location and found it convenient for accessing Aldgate Tube Station and Tower Bridge. We hope to welcome you back soon for another great stay!Kind regards,Euneake The Chamberlain Hotel
We had a fantastic stay! Our room was perfect, the staff were lovely and the customer service was top notch. Breakfast was fab, we especially loved the scrambled eggs.
My only negative was the Air Con. We were very lucky to be blessed with some beautiful weather during our stay but the heat in the room was unbearable and we both struggled to sleep. We could hardly feel the Air Con and it definitely did not help to cool our room down. If this was sorted then it would of been a 5* stay. Thank you to all your hard working staff, they’re amazing 😁
Gemma
Stayed 1 night in May 2024
Response from euneake on May 14, 2024
Dear Gemma,Thank you so much for your glowing review and for choosing to stay with us! We're thrilled to hear that overall you had a fantastic experience, enjoyed your perfect room, and found our staff to be lovely with top-notch customer service. It's wonderful to know that you enjoyed the breakfast, especially the scrambled eggs!However, we sincerely apologise for the inconvenience caused by the issue with the Air Con. We understand how uncomfortable it can be to struggle with the heat, especially when trying to sleep. Your feedback is invaluable to us. We truly appreciate your kind words and recognition of our hard-working staff. They are indeed amazing, and we will make sure to share your feedback with them. We hope to have the opportunity to welcome you back in the future for a truly 5-star experience. Thank you once again for your feedback and for choosing to stay with us.Kind regards,Euneake
Dear Bruce,Thank you for leaving us a top marks review! We're so pleased that you've enjoyed your stay with us and that it was excellent! We're thrilled that you chose to book with us and we hope that you will not hesitate to join us again another time for a fantastic stay! Kind regards,Euneake
We wanted a hotel near the Tower Gateway DLR terminal as we were attending the ABBA voyage concert. The hotel was ideal for this: a short walk to the terminal, very clean and comfy room, helpful staff, good restaurant for the evening, and a great breakfast included in the price. I highly recommend this hotel and will definitely stay again.
Matthew
Stayed 1 night in May 2024
Response from euneake on May 9, 2024
Dear Matthew,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our hotel met all your needs during your recent stay. Being close to the Tower Gateway DLR terminal certainly makes it convenient for attending events like the ABBA voyage concert, and we're glad that our location worked well for you. It's wonderful to know that you found your room clean and comfortable, and that our staff was helpful throughout your stay. We're delighted that you enjoyed dining at our restaurant in the evening and that our breakfast exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know.Kind regards,Euneake
8/10 Good
Simon
Traveled with family
May 6, 2024
Liked: Cleanliness, staff & service, amenities
Air conditioning not working in one of the rooms
Simon
Stayed 1 night in Apr 2024
Response from James on May 6, 2024
Dear SimonThank you for leaving us some feedback, and in regards to the rooms we have a centralised cooling or heating system which will only provide hot air or cold air but not both together. The hotel is currently providing heating until the British summer months but yo can always request a fan from the reception team subject to availability. I hope you still enjoyed your stay with us and we hope to see you again soon!Kind Regards
Dear WendyThank you for leaving us a 5/5, we hope to see you again in the near future for another great stay!Kind Regards
6/10 Okay
Shabaz, Nelson
Business traveler
May 2, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
N.A
Shabaz
Stayed 1 night in Apr 2024
Response from James on May 6, 2024
Dear ShabazThank you for leaving us a rating! Please come back anytime!Kind Regards
6/10 Okay
Craig
Business traveler
Apr 26, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was showing sign of age. Could hear air vent all day and night and had no way to turn this off.
Craig
Stayed 2 nights in Apr 2024
Response from euneake on Apr 26, 2024
Dear Craig,Thank you for sharing your feedback with us. We apologise for any inconvenience you experienced with the condition of your room and the noise from the air vent. Your comments have been noted, and we will address these issues promptly to ensure a more comfortable stay for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Kind regards,Euneake
Friendly staff, great amenities, very good breakfast a la carte and buffet, excellent location with underground access.
Recommend highly
ive
Stayed 4 nights in Apr 2024
Response from euneake on Apr 26, 2024
Dear Ive,Thank you for your wonderful review! We're thrilled to hear you enjoyed our friendly staff, great amenities, delicious breakfast, and convenient location. We appreciate your recommendation and hope to welcome you back soon!Kind regards,Euneake
Great location for business in the financial district
Luke
Stayed 3 nights in Apr 2024
Response from euneake on Apr 26, 2024
Dear Luke,We're delighted to hear that our location in the heart of the financial district was convenient for your business needs! Providing a strategic location for our guests is something we take pride in, and we're thrilled that it contributed positively to your experience. Thank you for choosing our hotel, and we look forward to welcoming you back for any future business trips you may have in the area!Kind regards,Euneake
10/10 Excellent
Sawarn
Apr 22, 2024
Our 2 night stay was excellent clean and comfortable
Sawarn
Stayed 2 nights in Apr 2024
Response from euneake on Apr 26, 2024
Dear Sawarn,We're thrilled to hear that you had an excellent experience during your two-night stay with us! Providing a clean and comfortable environment for our guests is always a top priority, and it's wonderful to know that we met your expectations in this regard. Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again soon for another fantastic stay!Kind regards,Euneake
8/10 Good
Jeremy
Business traveler
Apr 16, 2024
Liked: Property conditions & facilities
Disliked: Amenities
OK, a bit expensive for a pub with rooms
Jeremy
Stayed 1 night in Apr 2024
Response from Marketa on Apr 17, 2024
Dear Jeremy, thank you for taking time write us a review. We understand your perspective and appreciate your feedback. While we strive to offer an exceptional experience at The Chamberlain Hotel, we also value affordability. Rest assured, we continually review our pricing to ensure it aligns with the quality and value of our accommodations and services. Your input helps us in this ongoing process, and we hope to have the opportunity to welcome you back in the future. If you have any further suggestions or concerns, please don't hesitate to reach out. Warm regards, Marketa
Staff was outstanding! Rooms comfortable, good beds. Decent restaurant, good breakfast. Close underground stations.
Tracey
Stayed 6 nights in Apr 2024
Response from Marketa on Apr 17, 2024
Dear Tracey, thank you so much for taking the time to share your wonderful feedback with us! We couldn't be happier to hear that your stay at The Chamberlain Hotel was nothing short of fantastic. Knowing that our staff made such a positive impression on you fills us with joy and pride. We truly appreciate your kind words and hope to have the pleasure of welcoming you back soon for another memorable stay. Until then, take care! Warmest regards, Marketa
6/10 Okay
Michaela
Apr 9, 2024
Liked: Cleanliness, staff & service
Michaela
Stayed 1 night in Apr 2024
Response from euneake on Apr 11, 2024
Good afternoon Micheala,Thank you for leaving us a review! We hope that you will book with us again soon at the Chamberlain hotel! Kind regards,Euneake
Dear Kenneth, thank you for your time to review us. We hope to see you again in the The Chamberlain Hotel in the future. Kindest regards, Marketa
10/10 Excellent
Melissa
Traveled with family
Mar 26, 2024
Liked: Amenities
The hotel was conveniently located easy walking distance to the tube and the tower. The staff were friendly and accommodating. The breakfast was excellent! I would recommend choosing the hotel
Melissa
Stayed 3 nights in Mar 2024
Response from James on Mar 26, 2024
Dear MelissaThank you so much for your wonderful feedback! We're delighted to hear that you enjoyed our hotel's prime location, found our staff accommodating, and enjoyed your complimentary breakfast. Providing a seamless experience for our guests is always our top priority, and your satisfaction means the world to us. We can't wait to have the pleasure of hosting you again for another memorable stay!Kind Regards,
Dear MatthewWe're thrilled to see you enjoyed your stay! Thank you for choosing us. We hope to welcome you back soon for another fantastic experience!Kind Regards
Felt homely. Breakfast very good. Brilliant location. Good size room for a london hotel. Will use again.
Penny
Stayed 1 night in Mar 2024
Response from euneake on Mar 24, 2024
Dear Penny,Thank you for leaving us a great review! We are so happy that you enjoyed every part of your stay and that you also enjoyed the breakfast. We hope to see you at The Chamberlain again.Kind regards,Euneake
Excellent hotel, coffee and tea facilities in room and these were replenished every day during our stay, breakfast was included and was delicious! The hotel was very clean and staff were helpful and friendly. A few mins walk from two underground stations. Will most definitely stay in this property again.
Tanya
Stayed 3 nights in Mar 2024
Response from Euneake on Mar 18, 2024
Dear Tanya,Thank you for leaving us a top marks review! We're so pleased that you've enjoyed your stay with us and that it was excellent! We're thrilled that you chose to book with us and we hope that you will not hesitate to join us again another time for a fantastic stay! Kind regards,Euneake
Dear Frank, Thank you for leaving us a top marks review! We're so pleased that you've enjoyed your stay with us and that it was very good! We're thrilled that you chose to book with us and we hope that you will not hesitate to join us again another time for a fantastic stay! Kind regards,Euneake
Dear Sabrina, thank you for leaving us a top marks review! We're so pleased that you've enjoyed your stay with us and hope that you will book with us again soon at the Chamberlain hotel! Warmest regards, Gabriela
8/10 Good
Kevin
Feb 26, 2024
Liked: Cleanliness, staff & service, room comfort
Kevin
Stayed 2 nights in Feb 2024
Response from Marketa on Feb 26, 2024
Dear Kevin, thank you for leaving us a review! We hope to see you at the Chamberlain in the near future for another great stay! Warm regards, Marketa
Dear Shane, thank you for leaving us a top marks review! We're so pleased that you've enjoyed your stay with us and that it was excellent! We hope that you will book with us again soon at the Chamberlain hotel! Warmest regards, Marketa
Great stay easy location at a very nice hotel. Price was very competitive with all I found. Easy tube network nearby. My only downside although the free breakfast was very good it definitely could have been hotter
Daren
Stayed 2 nights in Feb 2024
Response from Marketa on Feb 26, 2024
Dear Daren, thank you for taking the time to leave us this review. We're thrilled that your stay with us was great! We welcome your feedback and will definitely have a look into it. We hope that you will not hesitate to join us again another time for a fantastic stay! Warmest regards, Marketa
All was fine for a theatre break. Local to 2-3 tube stations. Had a free drink in the bar which was a nice touch. It was quiet in there but service was slow and server was not interested. Reception staff and breakfast staff were great
Robert
Stayed 1 night in Feb 2024
Response from Marketa on Feb 26, 2024
Dear Robert, thank you for taking the time to share your feedback with us! We're delighted to hear that our reception and breakfast teams met your expectations during your recent stay. However, we sincerely apologize for any inconvenience caused by the slow service at the bar. Your feedback is invaluable to us, and rest assured, we will address this issue with our bar team to ensure smoother service in the future.We truly appreciate your understanding and hope to have the opportunity to welcome you back to the Chamberlain for another exceptional stay soon! Warm regards, Marketa
Really warm welcome, nice room, bathroom could do with a refresh but was very clean. Comfy Bed, nice breakfast, need to clear tables a bit more quickly.
Paul
Stayed 1 night in Feb 2024
Response from Marketa on Feb 26, 2024
Dear Paul, thank you for your feedback! We're thrilled to hear that you received a warm welcome and enjoyed your comfortable room. Your suggestion regarding the bathroom refresh is duly noted, and we'll look into how we can enhance that aspect of your experience. It's great to hear that you found the bed comfortable and enjoyed the breakfast. We appreciate your observation about table clearing during breakfast service, and we'll work on improving our efficiency in that area to ensure a smoother dining experience for our guests. We hope to have the pleasure of welcoming you back for another enjoyable stay soon! Warm regards, Marketa
Dear Lucy , thank you for taking time to rate us. We appreciate honest feedback and we would welcome if you could be specific to why you think we deserved only 3 stars. If you would like to get in touch with us to provide a bit more information about your stay please do. We still hope your stay was pleasant one. Kind regards, Gabriela
8/10 Good
Kelly
Feb 18, 2024
Liked: Cleanliness, room comfort
Great location, clean and tidy
Great location, clean and tidy. Not a modern hotel as slightly dated but bed was super comfy. Excellent sleep both nights. Breakfast was good. Nice selection of things. Service could have been better.
Kelly
Stayed 2 nights in Feb 2024
Response from Gabriela on Feb 24, 2024
Dear Kelly, Thank you for taking the time to leave us this review! We're thrilled that you chose to book with us and we hope that you will not hesitate to join us again another time for a fantastic stay! Kind regards, Gabriela
We stayed for 1 night only but everything about the hotel was lovely from the wonderful staff to the lovely room, bar & restaurant. Wd definitely recommend it. Great breakfast too
J
Stayed 1 night in Feb 2024
Response from Gabriela on Feb 18, 2024
Dear J, Thank you for leaving such a lovely review. We are delighted that you enjoyed your stay with us. We also thank you for showing appreciation towards our staff, it truly makes a difference. Looking forward to welcoming you again. Kind Regards, Gabriela
Dear Nathan, Thank you for leaving us a top marks review! We're so pleased that you've enjoyed your stay with us and hope that you will book with us again soon at the Chamberlain hotel. Kind Regards, Gabriela
It was an excellent stay. The hotel, bar and restaurant were lovely and the facilities and little extras included made it a great stay. Right next door to Tower Hill, it was a great location. Highly recommend and would stay there again.
Barry
Stayed 1 night in Feb 2024
Response from Marketa on Feb 14, 2024
Dear Barry, thank you for taking time to leave us a review. We are beyond thrilled that your stay was a excellent! We all look forward to welcome you back at The Chamberlain Hotel! Warmest regards, Marketa
A lovely hotel, worth the the money for sure, clean, comfortable, friendly staff, nice food, breakfast is a buffet spread and hot options cooked to order, near to tower bridge & best of all 'decent coffee' in the rooms
Antonia
Stayed 1 night in Feb 2024
Response from Gabriela on Feb 13, 2024
Dear Antonia, Thank you for leaving such a lovely review. We are delighted that you enjoyed your stay, especially the breakfast. We also thank you for showing appreciation towards our staff, it truly makes a difference. Looking forward to welcoming you again. Kind Regards, Gabriela
Great hotel in a really good location - close to Tower Bridge and the tube.
Andrew
Stayed 1 night in Jan 2024
Response from Gabriela on Feb 11, 2024
Dear Andrew, Thank you for the top marks! We hope to see you at the Chamberlain in the near future for another great stay! Kind regards, Gabriela
8/10 Good
Jess
Feb 11, 2024
Liked: Cleanliness, staff & service
Great location and friendly staff
Lovely hotel in a great location. The rooms upstairs are a little tired and some paint work needs touching up. The downstairs is lovely though, and a very good cooked breakfast option. I would say their buffet breakfast could have more options as it was lacking.
Jess
Stayed 1 night in Feb 2024
Response from Gabriela on Feb 11, 2024
Dear Jess, Thank you for leaving a review for us about your stay. We take all points into consideration. We are always looking for ways to improve our guest's experience with us and we appreciate the honest feedback. Kind regards, Gabriela
Ideal location, walkable from Liverpool St Station. Close to bars and Tower Bridge. Very friendly staff. Room was comfortable and enjoyed the chocolates and espressos. I like the seating area out the front where we sat for a chilled out drink. Breakfast was included so definitely a positive!
Sonya
Stayed 1 night in Feb 2024
Response from Gabriela on Feb 11, 2024
Dear Sonya, Thank you for your time to share your experience. We are delighted that you had a great stay and find our staff friendly. It is the best news we can receive! We are hoping we will welcome you at The Chamberlain Hotel soon! Kind Regards, Gabriela
We had a lovely stay at the Chamberlain. The room was clean and quiet. The in-house breakfast was amazing! Several options to choose from on the menu, beautiful array of cheese and meats, and tea and coffee would definitely stay here again.
Tammy
Stayed 6 nights in Jan 2024
Response from Gabriela on Feb 10, 2024
Dear Tammy,Thank you, for leaving such a lovely review.We are delighted that you enjoyed your stay, especially the breakfast. We look forward to welcoming you again.Kind regards, Gabriela
Dear Robert, thank you for leaving us a top marks review! We're so pleased that you've enjoyed your stay with us and hope that you will book with us again soon at the Chamberlain hotel. Kind Regards, Gabriela
Stayed one night in this hotel, very friendly staff, clean rooms, everything you need and more. Breakfast was excellent, lots to choose from and excellent service.
Jackie
Stayed 1 night in Feb 2024
Response from Gabriela on Feb 4, 2024
Dear Jackie, Thank you, for leaving such a lovely review. We are delighted that you enjoyed your stay, especially the breakfast. We also thank you for showing appreciation towards our staff, it truly makes a difference. We look forward to welcoming you again. Kind regards, Gabriela
Dear Guest, Thank you for leaving us a top marks review! We're so pleased that you've enjoyed your stay with us and hope that you will book with us again soon at the Chamberlain hotel! Kind Regards Gabriela
Very convenient to the City insurance area. Bed comfortable. Bathroom - could use some simple updates like a new faucet.
Mark
Stayed 3 nights in Jan 2024
Response from Gabriela on Jan 26, 2024
Dear Mark, Thank you for leaving us a review! We are always looking for ways to improve our guest's experience with us and we appreciate the honest feedback. We hope that your stay with us was a still positive one and that you would still book with us again in the future! Kind regards, Gabriela
10/10 Excellent
Lily
Jan 24, 2024
Lily
Stayed 1 night in Jan 2024
Response from Gabriela on Jan 26, 2024
Dear Lily, Thank you for the top marks! We hope to see you at the Chamberlain in the near future for another great stay! Kind regards, Gabriela
10/10 Excellent
Guy
Jan 21, 2024
Guy
Stayed 1 night in Jan 2024
Response from Gabriela on Jan 26, 2024
Dear Guy, Thank you for the top marks! We hope to see you at the Chamberlain in the near future for another great stay! Kind regards, Gabriela
Lovely stay at the Chamberlain. Just for one night but very kind of the staff to decorate the room for my husbands birthday. Great food and drinks, excellent location. All in all a great stay. Thanks.
Leigh
Stayed 1 night in Jan 2024
Response from Gabriela on Jan 20, 2024
Dear Leigh, Thank you for taking the time to leave us a review and we are so pleased that you had a great experience with us! We hope on your next visit to London that you will not hesitate to stay with us another time! Kind Regards Gabriela
10/10 Excellent
Martin
Jan 19, 2024
Martin
Stayed 1 night in Jan 2024
Response from Gabriela on Jan 20, 2024
Dear Martin, Thank you for the top marks! We hope to see you at the Chamberlain in the near future for another great stay! Kind regards, Gabriela