Outdoor pool, sun loungers
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Reviews of Hotel El Español Paseo de Montejo

3 out of 5
Hotel El Español Paseo de Montejo
Paseo de Montejo #484, Esquina Calle 41, Mérida, YUC

Reviews

8.2

Very Good

Rating 10 - Excellent. 441 out of 1012 reviews" "
Rating 8 - Good. 328 out of 1012 reviews" "
Rating 6 - Okay. 140 out of 1012 reviews" "
Rating 4 - Poor. 57 out of 1012 reviews" "
Rating 2 - Terrible. 46 out of 1012 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, nice walkable are, with many restaurants.
Stayed 1 night in May 2024
Response from . on May 21, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Heriberto

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar, céntrico y variedad de restaurantes alrededor del hotel
Stayed 2 nights in May 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
View
Stayed 1 night in May 2024
Response from . on May 13, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

8/10 Good

Alejandro

Business traveler
Disliked: Amenities
Excelente ubicación, como observación solamente el wifi no llega muy bien a las habitaciones . Estuve espesado en el piso 3.
Stayed 1 night in Apr 2024
Response from . on Apr 29, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.Algunas ocasiones la alta ocupación hace que la red de WiFi se vea saturada, lamentamos los inconvenientes que esto le pudo haber causado.Les esperamos de vuelta para poder brindarle un mejor servicio.

10/10 Excellent

Levi, Clarks Ville

Business traveler, Traveled with family
Liked: Cleanliness
Beds and pillows were not comfortable.
Stayed 1 night in Apr 2024
Response from . on Apr 29, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Eduardo

Traveled with family and small children
Liked: Cleanliness, staff & service
Pool was dirty, uninvited and unappealing,bathroom by the pool dirty, no mini fridge in room , no drinking water . More of a one or two night hotel instead of family vacation type of hotel . Friendly staff,cordial and professional. Beautiful location near downtown, I will say maybe to provide bottle water to guests, keep up cleaning and maintenance in pool area to make it more appealing for families be my only suggestions.
Stayed 1 night in Apr 2024
Response from . on Apr 17, 2024
Thank you for share your oppinion with us. We are sorry that you did not find our hotel comfortable as you expected. We appreciate your feedback and will be looking for ways to improve the comfort of our rooms and common areas for future guests.

8/10 Good

Jose, Kentwood

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance from/to various restaurants
Stayed 1 night in Feb 2024
Response from . on Apr 17, 2024
Thanks for staying here! Your opinion is very important for us.

10/10 Excellent

justine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and answered any questions that we had.
Stayed 3 nights in Mar 2024
Response from . on Apr 17, 2024
We appreciate your kind words about our staff. We strive to provide exceptional service, and we are pleased to know that we have met your expectations

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from . on Apr 17, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

8/10 Good

jose antonio

Liked: Property conditions & facilities
En una magnífica calle con comercios restaurantes, cafés de altura y venta de artículos locales de lo mejor
Stayed 6 nights in Mar 2024
Response from . on Mar 26, 2024
Gracias por compartir tu opinión con nosotros. Un placer haberlos tenido en casa.

10/10 Excellent

Eugenia

Liked: Cleanliness, staff & service, property conditions & facilities
Location excellent , wish the rooms would have mini refrigerator. And the hotel could use a bar .
Stayed 5 nights in Mar 2024
Response from . on Apr 17, 2024
Thank you for your positive comments about our excellent location. We appreciate your suggestions regarding including mini refrigerators in the rooms and the idea of having a bar in the hotel. we are always looking for ways to improve and provide an even more comfortable and convenient experience for our guests. we will take your suggestions into consideration for future enhancements. We look forward to welcoming you again and providing an even better experience in the future.

8/10 Good

ALEJANDRO JIMENEZ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicacion de el hotel es de lo mejor .
Stayed 3 nights in Mar 2024
Response from . on Mar 19, 2024
Nos es grato saber que su estancia fue de su total agrado. Le esperamos de vuelta muy pronto.

10/10 Excellent

ivan

Traveled with family
Liked: Cleanliness
They need pool remodel, and better pillows
Stayed 2 nights in Mar 2024
Response from . on Mar 15, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

8/10 Good

ANA

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024
Response from . on Mar 17, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and great facilities. Very welcoming staff!
Stayed 2 nights in Mar 2024
Response from . on Mar 15, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Response from . on Mar 10, 2024
Nos es grato saber que su estancia fue de su total agrado.Le esperamos de vuelta muy pronto.

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from . on Feb 24, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

8/10 Good

Larisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Following an inconvenient two-night stay at our previous hotel, we were pleasantly surprised by the offerings of this hotel at the same price point. The staff exhibited kindness and friendliness, and despite not being in the heart of the city, the location provided alternative, enjoyable options like leisurely walks down Montejo and convenient access to excellent restaurants within walking distance.
Stayed 4 nights in Feb 2024
Response from . on Feb 24, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Erick

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Buen hotel
Stayed 1 night in Feb 2024
Response from . on Feb 24, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from . on Feb 10, 2024
Agradecemos sus comentarios, les esperamos de vuelta pronto. Pasaremos sus comentarios a los departamentos correspondientes.

10/10 Excellent

Lazaro, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer services and clean
Stayed 4 nights in Jan 2024
Response from . on Jan 31, 2024
Agradecemos sus comentarios. Les esperamos de vuelta muy pronto, ¡un placer tenerlos en casa!

2/10 Terrible

Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst hotel in Merida
first room the bed has a huge stain down the side, bathroom toilet had a stain on it. smelled musty. second room toilet was also dirty, bathroom smelled musty. by far the worst hotel i have ever stayed at. will never recommend to anyone
Stayed 5 nights in Jan 2024
Response from . on Jan 31, 2024
Agradecemos sus comentarios, les esperamos de vuelta pronto. Pasaremos sus comentarios a los departamentos correspondientes.

6/10 Okay

Preston

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from . on Jan 31, 2024
Agradecemos sus comentarios, les esperamos de vuelta pronto. Pasaremos sus comentarios a los departamentos correspondientes.

8/10 Good

Dervin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was quiet and safe with a helpful staff. The buffet on Saturdays was awesome with excellent food.
Stayed 2 nights in Jan 2024
Response from . on Jan 31, 2024
Agradecemos sus comentarios. Les esperamos de vuelta muy pronto, ¡un placer tenerlos en casa!

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice quiet and close to all the action.
Stayed 7 nights in Jan 2024
Response from . on Jan 31, 2024
Agradecemos sus comentarios. Les esperamos de vuelta muy pronto, ¡un placer tenerlos en casa!

6/10 Okay

Tihema

Traveled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from . on Jan 31, 2024
Agradecemos sus comentarios, les esperamos de vuelta pronto. Pasaremos sus comentarios a los departamentos correspondientes.

6/10 Okay

Karla

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The bathroom is quite beat up and there was not hot water.
Stayed 2 nights in Dec 2023
Response from . on Jan 31, 2024
Agradecemos sus comentarios, les esperamos de vuelta pronto. Pasaremos sus comentarios a los departamentos correspondientes.

2/10 Terrible

Miguel

Traveled with family
Disliked: Staff & service
Although this reservation was done months in advance for my 80 year old father for a week, after just 1 night stay, the hotel kicked him out of his room as he did not have cash to pay in advance the remaining of the hotel nights and despite having a valid credit card on file for the entire reservation. The hotel nor Orbitz contacted me of this situation when it happened although i was contacted immediately by hotel and Orbitz 2 days before check in requesting to switch credit cards as it looks hotel did not accept AMEX. I personally talked to hotel main desk providing Visa card info and explaining this and was confirmed that this should not be a problem. Thanks god we have some family in Merida that could pick my father and have space for him to sleep. I explained this situation next day in person to main desk and instead of just accepting their mistake and having again the reservation for my father, they claimed a new reservation would have to be made with a higher rate. I requested to talk to the Manager and escalate but they declined. I would not recommend this hotel to anyone.
Stayed 7 nights in Dec 2023
Response from . on Jan 31, 2024
Agradecemos sus comentarios, les esperamos de vuelta pronto. Pasaremos sus comentarios a los departamentos correspondientes.En cuanto a la reserva, en las políticas viene especificado el apartado de las garantías en tarjetas de crédito únicamente VISA o Mastercard así como tambien la información sobre las AMEX.

6/10 Okay

Michel

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very conveniently located. Staff was very helpful. The hotel room furnishings were older and beds not very comfortable. Missing basic amenities - fridge, no ice available,…
Stayed 4 nights in Dec 2023
Response from . on Jan 31, 2024
Agradecemos sus comentarios. Les esperamos de vuelta muy pronto, ¡un placer tenerlos en casa!

2/10 Terrible

Ana, Saint Petersburg

Stayed 6 nights in Dec 2023
Response from . on Dec 24, 2023
Agradecemos sus comentarios, les esperamos de vuelta pronto. Pasaremos sus comentarios a los departamentos correspondientes.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Shower plumbing was all falling apart.
Stayed 3 nights in Dec 2023
Response from - on Dec 24, 2023
Agradecemos sus comentarios, les esperamos de vuelta pronto. Pasaremos sus comentarios a los departamentos correspondientes.

10/10 Excellent

Mikhail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in center of the town, not expensive,a lot of restaurants in working distance,good parking.
Stayed 1 night in Dec 2023
Response from . on Dec 11, 2023
Agradecemos sus comentarios. Les esperamos de vuelta muy pronto, un placer tenerlos en casa.

6/10 Okay

CONEPCION

Traveled with partner
Liked: Staff & service
zxcv
Stayed 4 nights in Oct 2023
Response from . on Dec 11, 2023
Agradecemos sus comentarios. Pasaremos sus comentarios a los departamentos correspondientes.

10/10 Excellent

Lazaro, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and customer service
Stayed 3 nights in Nov 2023
Response from . on Nov 28, 2023
Agradecemos el habernos elegido para su estanca dentro de la ciudad, nos alegra saber que fue de su completa satisfacción.Les esperamos muy pronto de vuelta.

10/10 Excellent

Alfredo

Stayed 3 nights in Nov 2023
Response from . on Dec 24, 2023
Agradecemos sus comentarios. Les esperamos de vuelta muy pronto, un placer tenerlos en casa.

2/10 Terrible

Marisa

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty room, no hot water in the shower. The sink was clogged and the breakfast was terrible for the price.
Stayed 2 nights in Nov 2023
Response from . on Nov 28, 2023
Agradecemos el habernos elegido para su estanca dentro de la ciudad, abordaremos los puntos mencionados para poder trabajarlos con el departamento correspondiente.Les esperamos muy pronto de vuelta.

8/10 Good

Balito

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from . on Nov 28, 2023
Agradecemos el habernos elegido para su estanca dentro de la ciudad, nos alegra saber que fue de su completa satisfacción.Les esperamos muy pronto de vuelta.

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I enjoyed a lovely 4 night stay at Hotel Espanol. It's in a fantastic location if you are looking for a hotel just outside of traditional Centro. Monumento A La Patria is less then 2 km walk up Paseo Montejo and you can be standing in Centro in a less then 3 km walk. Tons of nearby dining choices Parque Santa Ana is 4 blocks. Staff were graciousz friendly and helpful. Hotel is a bit older and the restaurant had very short hours. Would stay again
Stayed 4 nights in Nov 2023
Response from . on Nov 9, 2023
Agradecemos sus comentarios.Nos es grato saber que su estancia fue placentera.Le esperamos de vuelta pronto.

8/10 Good

Mikhail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Car parking on other street
Stayed 3 nights in Oct 2023
Response from . on Nov 7, 2023
Agradecemos el habernos elegido para su estancia dentro de la ciudad.Nos encantó tenerlos en casa, le esperamos de vuelta pronto.

6/10 Okay

Nadia

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from . on Nov 1, 2023
Agradecemos sus comentarios y el habernos elegido para su estancia dentro de la ciudad.

2/10 Terrible

Ana K, San Marcos

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
muy sucio
Stayed 4 nights in Oct 2023
Response from . on Oct 25, 2023
Agradecemos sus comentarios, los haremos llegar al departamentos correspondiente.

4/10 Poor

Mario

Stayed 2 nights in Oct 2023
Response from . on Nov 1, 2023
Agradecemos sus comentarios y el habernos elegido para su estancia dentro de la ciudad.

10/10 Excellent

Gustavo

Stayed 1 night in Sep 2023
Response from . on Sep 22, 2023
Agradecemos sus comentarios, nos son de gran utilidad para mejorar nuestros servicios. Fue un placer tenerlo en casa durante su estancia en la ciudad, lo esperamos muy pronto.

6/10 Okay

Pedro

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Sep 2023
Response from . on Sep 20, 2023
Agradecemos sus comentarios, nos son de gran utilidad para poder mejorar nuestros servicios. Un placer tenerlo en casa y lo esperamos de vuelta pronto.

10/10 Excellent

Gustavo

Stayed 1 night in Sep 2023
Response from . on Sep 19, 2023
Agradecemos sus comentarios, nos son de utilidad para mejorar nuestros servicios. Esperamos tenerlo de vuelta pronto.

4/10 Poor

Manny

Liked: Cleanliness
Disliked: Property conditions & facilities
No Ice machine, bathroom sink toilets No water pressure, need up date Mantinance. They blame the Covid19 to everlasting to the negligence of the management. The staff Troy they best, but sounds like a broken record. Thank you.
Stayed 8 nights in Sep 2023
Response from . on Sep 19, 2023
Agradecemos sus comentarios, nos son de utilidad para mejorar nuestros servicios.

8/10 Good

ANA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from . on Sep 11, 2023
Agradecemos sus comentarios, nos son de utilidad para mejorar nuestros servicios.

4/10 Poor

Manny

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Old to old towels, no ice toilets and pipes out of services , is not the staff is the management
Stayed 9 nights in Aug 2023
Response from . on Sep 7, 2023
Agradecemos sus comentarios, nos son de utilidad para mejorar nuestros servicios.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No checking parking infront of the hotel, need to go to the offsite parking about 1 block away. Very complicated for your car paking.
Stayed 1 night in Aug 2023
Response from . on Aug 21, 2023
We apologize for the inconvenience, our parking lot is not located in the same building and we don't have valet parking. Best regards.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location with everything at walking dist
Stayed 1 night in Aug 2023
Response from . on Aug 10, 2023
Muchas gracias por sus comentarios Sr. David ¡fue un placer tenerlo en casa durante su estancia! Lo esperamos de vuelta pronto.