โLoved this property. It was gorgeous and the room very spacious and well-appointed. Set in quiet residential setting. There was however absolutely no management present on the property the entire visit and when I tried to contact them through two different phone numbers about a late checkout there was no response. Then I received a text from a different phone number (the cleaner, I think) saying my key was not in the location it was supposed to be at checkout time. She was very kind and...
โI checked in to this hotel on July 4th. I had clearly reserved a room with one king bed through Expedia, but was given a room with two queen beds instead. This was the hotel's mistake, not mine. After pointing this out, they moved us to a king roomโthe room we originally paid for. No apology, no explanation.
Unfortunately, the problems didnโt end there. The new room had a clogged sink that wouldnโt drain at all. We called the front desk, and it took 30 minutes for someone to show up. The...
โIt was a unique place to stay and Haley at the front desk was amazing. So friendly and upbeat and went out of her way to help me with my luggage to room and made me feel very special and she cared . โ
โEvery member of staff I encountered during my stay was beyond exceptional. From checking in, which went so smoothly and quickly (yet personably), to using the shuttle services, breakfast staff, all were top notch. My room was incredibly clean, very comfortable, and the shower was big and spacious (no one wants a tiny shower where you knock over your shampoo bottles everywhere). The pool was empty Saturday morning, and it was so relaxing. The outdoor courtyard has perfect amounts of shady spots...
"I checked in to this hotel on July 4th. I had clearly reserved a room with one king bed through Expedia, but was given a room with two queen beds instead. This was the hotel's mistake, not mine. After pointing this out, they moved us to a king roomโthe room we originally paid for. No apology, no explanation.
Unfortunately, the problems didnโt end there. The new room had a clogged sink that wouldnโt drain at all. We called the front desk, and it took 30 minutes for someone to show up. The engineer then spent another 30 minutes tryingโand failingโto fix it. Thatโs a full hour of our travel time wasted because of the hotelโs lack of maintenance.
Despite all this, the front desk still didnโt offer a single word of apology. Instead, they claimed the new room was an โupgrade,โ even though it was on the second floor with a terrible view. Frankly, that felt like a weak excuse rather than any form of customer service.
This experience was unacceptable. I will absolutely not be returning to this hotel, and I strongly advise others to look elsewhere. Poor service, poor communication, and no accountability"
