이집트산 면 시트, 고급 침구, 오리/거위털 이불, 필로우탑 침대

더 갈리반트 타임스 스퀘어 여행 후기

3.5 out of 5
더 갈리반트 타임스 스퀘어
234 West 48th Street, New York, NY

이용 후기

6.4
평점 10 - 훌륭해요. 2741개 이용 후기 중 606개" "
평점 8 - 좋아요. 2741개 이용 후기 중 591개" "
평점 6 - 괜찮아요. 2741개 이용 후기 중 581개" "
평점 4 - 별로예요. 2741개 이용 후기 중 449개" "
평점 2 - 너무 별로예요. 2741개 이용 후기 중 514개" "

6.8/10

청결 상태

7.0/10

직원 및 서비스

5.8/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

6/10 - 괜찮아요

Jaejin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
타임스퀘어와 가까워서 좋습니다. 하지만 저녁에 매우 시끄럽습니다.
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

Hyunjoo

좋아요: 직원 및 서비스
2023년 6월에 6박 숙박함

2/10 - 너무 별로예요

youngho

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
It was a extremely bad experience. The room was so small, old, noisy and had very bad smell. I definitely do not recommend.
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Jongweon

2022년 10월에 1박 숙박함

8/10 - 좋아요

??

가족 여행
별로예요: 직원 및 서비스
접근성이 매우 좋습니다. 우드버리아울렛 갈 때 가야하는 버스터미널과 브로드웨이 뮤지컬 공연장, 스타벅스, 디즈니스토어, 라인프렌즈, 유명 베이글맛집인 <픽 어 베이글> 등이 모두 도보 거리에 있습니다. 도보 3분 거리에 홀푸드마켓이 있고 무엇보다 타임스스퀘어 거리를 매일 볼 수 있다는 점이 환상적입니다! 다만, 객실에 커피 메이커가 있고 커피포트는 없어 컵라면을 끓여 먹는다거나 커피를 타 먹지는 못한다는 점 그리고 냉장고가 없어 마트에서 뭘 사다 두고 먹을 수 없다는 점이 아쉽습니다. 청소에 관심이 많은 직원분이 계셔서 미리 청소 안 한다는 팻말을 걸어두지 않으면 아침 일찍 문을 두들기는 점도 모르면 당황스러운 점입니다. 그리고, 프론트 직원 두분이 매우 무뚝뚝하시고 짜증이 좀 있으십니다^^;;;
2022년 9월에 8박 숙박함

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 객실의 편안함
시끄럽고 좁고 불친절하고 편의시설이 부족함. 위치만 좋음.
장점: 타임스퀘어에서 150m 이내에 위치하고 있어 센트럴파크, 타임스퀘어, 엠파이어빌딩, 코리아타운 등 도보로 여행하기 최적의 위치입니다. 단점: 룸이 매우좁고 냉장고, 전자렌지 등이 없으며 헤이드라이어와 커피머신도 요청해야 제공합니다. 무엇보다 최악은 같은 건물 또는 옆건물에 클럽이 있는지 새벽 4시까지 음악소리와 쿵쿵거리는 음악진동이 몸으로 느껴져서 잠자기가 어려웠습니다. 절대로 다시 가고싶지않은 곳입니다. 또한 다른후기처럼 직원들이 불친절하네요.
2022년 8월에 3박 숙박함

2/10 - 너무 별로예요

KYUNGMI

2022년 8월에 1박 숙박함

2/10 - 너무 별로예요

KYUNGMI

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
엉망인호텔
에어컨소음으로 잠을 잘수없으며 심지어 냉장고도 없음..비용은 처음 예약보다 비싸고 시설은 낙후함..위치가 좋은 거 하나밖에 좋은점이 없음. 이 호텔때문에 여행을 망칠뻔함
2022년 8월에 5박 숙박함

6/10 - 괜찮아요

Gahee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
주차 없어요. 사진보다는 방이 작은 느낌인데 뉴욕 시내 한복판이라 이정도면..하는 느낌. 방에 이층침대가 있어서 선택했는데
2022년 6월에 1박 숙박함
답변 제공: Alfredo 님, 2022년 7월 11일
Dear guest, thank you for your kind feedback; your words are very much appreciated. Have a great day!

10/10 - 훌륭해요

Donna

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place was lovely and i got a free upgrade for my hotel room which was a surprise but a delight
2024년 5월에 1박 숙박함
답변 제공: Alfrie M 님, 2024년 5월 29일
Thank you for the review we hope to see you again!

2/10 - 너무 별로예요

Kali

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was super tiny. The ac was broken. The elevator sounded like it was going to break. We ended up canceling our reservation and going to another hotel that was cheaper and nicer
2024년 5월에 3박 숙박함
답변 제공: Alfrie M 님, 2024년 5월 28일
We apologize for the inconveniences you faced during your stay. Your feedback is important, and we're addressing these issues. We hope for another chance to provide you with a better experience.Best regards,

8/10 - 좋아요

Alexandre

단체 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 5월에 3박 숙박함
답변 제공: Alfrie M 님, 2024년 5월 28일
Thank you for the review hope to see you again!

2/10 - 너무 별로예요

Haeyoung

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I got so many BED BUGS BITES all over my body. Not only that, towel was so dirty that u can see dust from towel sticked on my body after a shower. I have been to so many different time square hotels like yotel, edison, paramount but this hotel is significantly THE WORST HOTEL EVER. ADD $50 more on hr budget to make quality of your trip better.
2024년 5월에 2박 숙박함
답변 제공: Alfrie M 님, 2024년 5월 24일
I hope this message finds you well, and I want to express my deepest apologies for the distressing experience you encountered during your recent stay at the Gallivant Hotel.I am truly sorry to hear that you experienced bed bug bites during your time with us. The presence of bed bugs is a serious matter, and I want to assure you that we take this issue very seriously. Upon receiving your feedback, we immediately initiated a thorough inspection of the room you stayed in, and we have taken swift action to address and eliminate any bed bug infestation. Our top priority is the health and well-being of our guests, and we are committed to ensuring a clean and comfortable environment in all our accommodations.In addition to addressing the immediate concern of bed bugs, I also want to extend my apologies for the cleanliness of the towels provided to you. It is unacceptable for any guest to experience such standards below our usual high levels of cleanliness and hygiene. Rest assured, we have taken steps to reinforce our housekeeping procedures to ensure that all linens and towels are thoroughly cleaned and inspected before being provided to our guests.Your feedback is invaluable to us, and we are grateful that you brought these issues to our attention. We deeply regret the impact this had on your stay, and we are committed to doing everything in our power to prevent similar incidents in the future.As a gesture of our sincerity and commitment to your satisfaction, I would like to offer you a complimentary future stay with us. Please feel free to contact me directly to arrange your reservation, and I will personally ensure that your next experience with us exceeds your expectations in every way.Once again, please accept my sincerest apologies for the inconvenience and discomfort you experienced. Your satisfaction is of the utmost importance to us, and we are dedicated to regaining your trust and confidence in our hotel.Thank you for your understanding and patience as we work to address these concerns. We look forward to the opportunity to welcome you back and provide you with the exceptional experience you deserve.Warm regards,

4/10 - 별로예요

Xinyi

별로예요: 숙박 시설 상태 및 시설
It was not as good as shown in the picture
2024년 5월에 3박 숙박함
답변 제공: Alfrie M 님, 2024년 5월 23일
We sincerely apologize for the inconvenience you encountered during your stay at Hotel Gallivant. Your feedback deeply concerns us. We understand the importance of a comfortable and enjoyable stay, and we regret that we fell short of meeting your expectations. Please rest assured that we are actively addressing these issues to improve our services and ensure a better experience for all our guests. Thank you for bringing these matters to our attention. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a more pleasant stay in the future.

6/10 - 괜찮아요

Huseyin

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Building and the room was very old and wasn’t well maintained. Room that we stayed in was very small. Staff was very polite. Location was good.
2024년 5월에 2박 숙박함
답변 제공: Alfrie M 님, 2024년 5월 23일
Thank you for sharing your thoughts on your recent stay at Hotel Gallivant. We appreciate your feedback and apologize for any shortcomings you experienced. Rest assured, we're addressing the issues you raised to improve our guests' experiences. We're glad to hear you found our staff polite and enjoyed our convenient location. We hope to welcome you back for an improved stay soon.Best regards,

4/10 - 별로예요

Shawn

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was very run down looked as if under renovations. No working vending or ice machines in whole hotel. Location was great for what we came to New York for. Very loud at night due to large crowds walking and yelling outside.
2024년 5월에 1박 숙박함
답변 제공: Alfrie M 님, 2024년 5월 22일
We sincerely apologize for the inconvenience you encountered during your stay at Hotel Gallivant. Your feedback deeply concerns us. We understand the importance of a comfortable and enjoyable stay, and we regret that we fell short of meeting your expectations. Please rest assured that we are actively addressing these issues to improve our services and ensure a better experience for all our guests. Thank you for bringing these matters to our attention. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a more pleasant stay in the future.

8/10 - 좋아요

Julie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The original rooms air conditioning wasn’t cooling and I asked for someone to come and check it out and instead, they upgraded me to a larger cooler room! It was great!
2024년 5월에 9박 숙박함
답변 제공: Alfrie M 님, 2024년 5월 22일
I'm glad to hear that everything worked out, despite the inconvenience. We hope to have the pleasure of welcoming you back again soon.Warm regards,

4/10 - 별로예요

Martin

단체 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall very dissapointing considering the $420 per night cost. Appreciated that the location is good but the hotel is very poor. Rooms very small, and in poor condition.
2024년 5월에 4박 숙박함
답변 제공: Alfrie M 님, 2024년 5월 20일
I'm sincerely sorry to hear about your disappointing experience during your recent stay with us. Your feedback regarding the condition and size of the rooms is deeply concerning, and I apologize for any inconvenience and disappointment you experienced as a result.Ensuring that our guests have a comfortable and enjoyable stay is our top priority, and it's disheartening to learn that we fell short of meeting your expectations. Please accept my sincerest apologies for the shortcomings you faced during your stay.Your feedback is invaluable, and we will take it into account as we work to improve our services and facilities. We strive to provide a high-quality experience for all our guests, and I regret that we did not meet this standard during your visit.Thank you for bringing these matters to our attention. If there's anything further we can do to address your concerns or if you would like to discuss your experience in more detail, please don't hesitate to reach out.Warm regards,

8/10 - 좋아요

Barbara

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Small, clean. High priced. Great location. Only one very slow elevator worked.
2024년 5월에 2박 숙박함
답변 제공: Alfrie M 님, 2024년 5월 20일
We sincerely apologize for the inconvenience you encountered during your stay at Hotel Gallivant. Your feedback deeply concerns us. We understand the importance of a comfortable and enjoyable stay, and we regret that we fell short of meeting your expectations. Please rest assured that we are actively addressing these issues to improve our services and ensure a better experience for all our guests. Thank you for bringing these matters to our attention. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a more pleasant stay in the future.

2/10 - 너무 별로예요

Robert

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
First room Heater AC unit not working so no heat. Moved us to second room, thermostat was not working heat stayed on high so we had to sleep with windows open. The handle to the shower was broken fell off. We left it on the toilet so housekeeping would have someone fix it, was still there when we returned to room. The only towels were two bath towels. No hand towels no face cloths. Elevators are VERY small, max 4 people with luggage and VERY slow so long lines. We checked in and we were told everything paid in full then after check out surprised to see a RESORT FEE for internet access which we could not connect to!!
2024년 4월에 3박 숙박함
답변 제공: Alfrie M 님, 2024년 5월 21일
Thank you for sharing your recent experience at the Gallivant. We deeply regret that your stay fell short of expectations.We apologize for the inconvenience caused by the heater, thermostat, and shower handle issues. Rest assured, we're addressing these promptly to prevent recurrence.Regarding the towel shortage and elevator concerns, we're actively working to improve our services.We're also reviewing our communication procedures regarding additional fees.We hope you'll consider giving us another chance to provide the excellent stay you deserve.Warm regards,

10/10 - 훌륭해요

Oswaldo

좋아요: 청결 상태
2024년 5월에 2박 숙박함
답변 제공: Alfrie M 님, 2024년 5월 17일
Thank you so much for your kind review! It's always a pleasure to hear when our guests have had a positive experience during their stay. We truly appreciate your feedback and hope to welcome you back to Hotel Gallivant soon for another memorable stay.Warm regards,Alfrie MGuest Relations ManagerHotel Gallivant

4/10 - 별로예요

Sebastian

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There where cockroaches in the lobby and in the hallways. Just ONE elevator worked the entire week.
2024년 5월에 8박 숙박함
답변 제공: Alfrie M 님, 2024년 5월 16일
We are truly sorry for the inconveniences you experienced during your stay, particularly regarding the presence of cockroaches and the elevator situation. Maintaining a clean and comfortable environment is paramount to us, and we are actively addressing these issues to prevent recurrence. Your feedback is essential, and we sincerely apologize for falling short of your expectations. We hope to have the chance to welcome you back and provide you with the exceptional experience you deserve.Warm regards,Alfrie MGuest Relations ManagerHotel Gallivant

10/10 - 훌륭해요

Tony

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic staff and location.
2024년 5월에 2박 숙박함
답변 제공: Alfrie M 님, 2024년 5월 17일
Thank you so much for your kind review! It's always a pleasure to hear when our guests have had a positive experience during their stay. We truly appreciate your feedback and hope to welcome you back to Hotel Gallivant soon for another memorable stay.Warm regards,Alfrie MGuest Relations ManagerHotel Gallivant

2/10 - 너무 별로예요

Lorena 님, Washington

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Alfrie M 님, 2024년 5월 16일
We sincerely apologize for the inconvenience you encountered during your stay at Hotel Gallivant. Your feedback deeply concerns us. We understand the importance of a comfortable and enjoyable stay, and we regret that we fell short of meeting your expectations. Please rest assured that we are actively addressing these issues to improve our services and ensure a better experience for all our guests. Thank you for bringing these matters to our attention. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a more pleasant stay in the future. Warm regards, Alfrie M Guest Relations Manager Hotel Gallivant

6/10 - 괜찮아요

JEROME

출장 여행
별로예요: 편의 시설/서비스
Just a mediocre experience for the price
2024년 5월에 1박 숙박함
답변 제공: Alfrie M 님, 2024년 5월 16일
We sincerely apologize for the inconvenience you encountered during your stay at Hotel Gallivant. Your feedback deeply concerns us. We understand the importance of a comfortable and enjoyable stay, and we regret that we fell short of meeting your expectations. Please rest assured that we are actively addressing these issues to improve our services and ensure a better experience for all our guests. Thank you for bringing these matters to our attention. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a more pleasant stay in the future. Warm regards, Alfrie M Guest Relations Manager Hotel Gallivant

4/10 - 별로예요

Allan

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
super disappointed, spoke with manager and only offered a discount of $50 off each night, only one elevator working, janky wifi, no ac in lobby or hallways, very tiny open shower with water flooding out to the floor
2024년 5월에 2박 숙박함
답변 제공: Alfrie M 님, 2024년 5월 16일
We apologize sincerely for the disappointments you experienced during your stay. Your feedback regarding the elevator, Wi-Fi, lack of AC, and shower functionality is concerning, and we regret that we did not meet your expectations. We have taken note of your concerns and are actively addressing them to ensure improvements are made. Regarding the compensation offered, we understand your dissatisfaction and will review our policies to better accommodate our guests in similar situations in the future. Your feedback is invaluable, and we hope to have the opportunity to provide you with a much better experience on your next visit.Warm regards,Alfrie MGuest Relations ManagerHotel Gallivant

6/10 - 괜찮아요

Eyra

2024년 5월에 3박 숙박함
답변 제공: Alfrie M 님, 2024년 5월 29일
We sincerely apologize for the inconvenience you encountered during your stay at Hotel Gallivant. Your feedback deeply concerns us. We understand the importance of a comfortable and enjoyable stay, and we regret that we fell short of meeting your expectations. Please rest assured that we are actively addressing these issues to improve our services and ensure a better experience for all our guests. Thank you for bringing these matters to our attention. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a more pleasant stay in the future.

4/10 - 별로예요

Sandra

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Alfrie M 님, 2024년 5월 16일
We sincerely apologize for the inconvenience you encountered during your stay at Hotel Gallivant. Your feedback deeply concerns us. We understand the importance of a comfortable and enjoyable stay, and we regret that we fell short of meeting your expectations. Please rest assured that we are actively addressing these issues to improve our services and ensure a better experience for all our guests. Thank you for bringing these matters to our attention. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a more pleasant stay in the future. Warm regards, Alfrie M Guest Relations Manager Hotel Gallivant

6/10 - 괜찮아요

Cynthia

좋아요: 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Alfrie M 님, 2024년 5월 16일
We sincerely apologize for the inconvenience you encountered during your stay at Hotel Gallivant. Your feedback deeply concerns us. We understand the importance of a comfortable and enjoyable stay, and we regret that we fell short of meeting your expectations. Please rest assured that we are actively addressing these issues to improve our services and ensure a better experience for all our guests. Thank you for bringing these matters to our attention. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a more pleasant stay in the future. Warm regards, Alfrie M Guest Relations Manager Hotel Gallivant

10/10 - 훌륭해요

Sabrina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Es war toll
2024년 4월에 7박 숙박함
답변 제공: Alfrie M 님, 2024년 5월 17일
Thank you so much for your kind review! It's always a pleasure to hear when our guests have had a positive experience during their stay. We truly appreciate your feedback and hope to welcome you back to Hotel Gallivant soon for another memorable stay.Warm regards,Alfrie MGuest Relations ManagerHotel Gallivant

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I usually stay here when traveling for shows. The staff have always been the best people. The rooms are comfortable and the location is perfect. With a subway that gets you anywhere, including the airport, seconds away and the close proximity to any theatre it is perfect. I wish I would have been able to snag it for my next go around, but I will be back.
2024년 4월에 1박 숙박함
답변 제공: Alfrie M 님, 2024년 5월 17일
Thank you so much for your kind review! It's always a pleasure to hear when our guests have had a positive experience during their stay. We truly appreciate your feedback and hope to welcome you back to Hotel Gallivant soon for another memorable stay.Warm regards,Alfrie MGuest Relations ManagerHotel Gallivant

2/10 - 너무 별로예요

Michael

가족 여행
2024년 4월에 1박 숙박함
답변 제공: Alfrie M 님, 2024년 5월 16일
We sincerely apologize for the inconvenience you encountered during your stay at Hotel Gallivant. Your feedback deeply concerns us. We understand the importance of a comfortable and enjoyable stay, and we regret that we fell short of meeting your expectations. Please rest assured that we are actively addressing these issues to improve our services and ensure a better experience for all our guests. Thank you for bringing these matters to our attention. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a more pleasant stay in the future. Warm regards, Alfrie M Guest Relations Manager Hotel Gallivant

10/10 - 훌륭해요

Joshua

2024년 4월에 2박 숙박함
답변 제공: Alfrie M 님, 2024년 5월 17일
Thank you so much for your kind review! It's always a pleasure to hear when our guests have had a positive experience during their stay. We truly appreciate your feedback and hope to welcome you back to Hotel Gallivant soon for another memorable stay.Warm regards,Alfrie MGuest Relations ManagerHotel Gallivant

6/10 - 괜찮아요

Terry

좋아요: 청결 상태, 직원 및 서비스
Bare bones room amenities, but cost efficient, convenient, located in a great location.
2024년 4월에 1박 숙박함
답변 제공: Alfrie M 님, 2024년 5월 16일
Thank you for sharing your feedback. We're glad you found our hotel cost-efficient and conveniently located. We're continuously working to enhance our amenities and services, and your input helps us improve. We hope to welcome you back soon for an even better experience.Best regards,Alfrie MGuest Relations ManagerHotel Gallivant

6/10 - 괜찮아요

Dana

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel obviously n transition- great location not a lot of amenities.
2024년 4월에 3박 숙박함
답변 제공: Alfrie M 님, 2024년 5월 16일
We sincerely apologize for the inconvenience you encountered during your stay at Hotel Gallivant. Your feedback deeply concerns us. We understand the importance of a comfortable and enjoyable stay, and we regret that we fell short of meeting your expectations. Please rest assured that we are actively addressing these issues to improve our services and ensure a better experience for all our guests. Thank you for bringing these matters to our attention. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a more pleasant stay in the future. Warm regards, Alfrie M Guest Relations Manager Hotel Gallivant

2/10 - 너무 별로예요

Lindsey

단체 여행, 가족 여행
To start, i had reserved a balcony room, paid a little extra. When i got to our room the balcony door was screwed shut and so dirty we couldn’t see out of it at all so we had 0 view of anything, i went to the front desk and they offered me an upgrade for 50 dollars but i wanted what i had booked, they continued to say balconies were being worked on and not accessible to anyone…so i went to my friends room who booked the same room and she had a balcony to go out on and the glass was clean enough to look out. When i got back to my room i realized we had no towels, the room door had to be slammed shut and open if not the door would stay open. We also had no remote for the air conditioner which would have been fine if i could open the door to the balcony. The table in the room was also broken and we couldnt use it and we also didnt have a chair. Location was terrific but we’re planning our next trip for a hotel down the road a little More expensive but at least ill get what i pay for and not offered to pay for an upgrade that probably would be less quality than what i thought i reserved. Also front desk only answered once when we called down and on the second night the towels i went down to get were gone, no one answered the front desk so i went down and grabbed them myself and took the loud creaky elevator back up. Has potential to be an amazing place if someone just took care of it.
2024년 4월에 2박 숙박함
답변 제공: Alfrie M 님, 2024년 5월 16일
issues regarding your balcony room reservation. It's deeply concerning to hear about the discrepancies you encountered and the lack of responsiveness from our team. Your feedback is invaluable, and we are addressing these issues promptly to ensure improvements are made. We understand your frustration and regret that we fell short of providing the experience you expected and deserved. We appreciate your patience and understanding, and we hope to have the opportunity to regain your trust in the future.Warm regards,Alfrie MGuest Relations ManagerHotel Gallivant

2/10 - 너무 별로예요

Amanda

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
This place is a total dump. Banged up furniture, dusty everything and a half inch space around the bathroom sink that can only be described as an OCD nightmare. The ice smelled, windows were filthy, bunk beds from HELL and a teeny tiny warm refrigerator. The elevator literally sounds like it’s coming through the ceiling and takes 5-20 minutes to get to you. We spent $100 at another place the last evening and it was night and day. Gross, don’t stay here, please.
2024년 4월에 2박 숙박함
답변 제공: Leo 님, 2024년 4월 24일
I'm genuinely sorry to hear about your disappointing experience at our establishment. Your feedback is invaluable to us, as it helps us identify areas for improvement to ensure that future guests have a much more pleasant stay. We take cleanliness and comfort very seriously, and it's disheartening to learn that we fell short of your expectations in these regards.Rest assured, we are taking immediate steps to address the issues you've raised, from the condition of the furniture to the cleanliness of the facilities. Your mention of the bathroom sink space is particularly noted, and we will work diligently to rectify this to ensure it meets not only our standards but also those of our guests.Regarding the ice and refrigerator concerns, we are investigating these matters to ensure that all aspects of our amenities are in top-notch condition for our guests' convenience and enjoyment.As for the elevator, we understand the inconvenience it caused and will be looking into ways to improve its efficiency and sound quality promptly.Your experience is certainly not reflective of the standards we strive to maintain, and we sincerely apologize for any discomfort or inconvenience you encountered during your stay. We truly value your feedback, and we hope that you will consider giving us another opportunity to exceed your expectations in the future. Should you decide to return, please reach out to our management team directly, and we'll do everything we can to ensure you have a much more pleasant experience.

4/10 - 별로예요

Youness

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Tiny room in a really old building, the room was dirty and had the bare minimum, elevator not accessible most of the time, dead flies in the bathroom ceiling.
2024년 4월에 1박 숙박함
답변 제공: Leo 님, 2024년 4월 20일
I appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience didn't meet your expectations. Rest assured, we take your comments seriously and will address them promptly with our team to ensure improvements are made. We strive to provide comfortable and clean accommodations for all our guests, and it's clear we fell short in your case. Your insights help us to refine our offerings and provide a better experience for future guests. We hope you'll consider giving us another chance to exceed your expectations in the future. If there's anything else we can do to make it right, please don't hesitate to reach out to us directly.

6/10 - 괜찮아요

David

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Muy céntrico.
2024년 4월에 7박 숙박함
답변 제공: Leo 님, 2024년 4월 18일
Thank you for taking the time to leave a review! We're delighted to hear that you found our location to be very central. Your feedback is invaluable to us as we continually strive to improve our guests' experience. If there's anything specific you feel we could enhance to better meet your expectations and earn a higher rating next time, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future for an even better stay!

2/10 - 너무 별로예요

roger

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely disgusting property. Dirty old, no service. This place is a dump. No hot water, heat in room on full blast and could jot turn off. It was 90 degrees in the room. There’s a club downstairs that has base thumping till 4am Saturday and Sunday nights…no one at the desk to complain to…not even the room phone worked. This is a hostel at best
2024년 4월에 2박 숙박함
답변 제공: Leo 님, 2024년 4월 18일
I'm truly sorry to hear about your disappointing experience. Your feedback is valuable to us as it helps us identify areas for improvement. Rest assured, we take your concerns seriously and will address them promptly. We strive to provide a comfortable and pleasant stay for all our guests, and we regret that we fell short of your expectations this time. Please know that we are actively working to rectify the issues you've mentioned, including improving cleanliness, addressing the temperature control in the rooms, and ensuring better communication channels for guest concerns. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future. If you're willing, we would love the chance to make it up to you on your next visit. Thank you for bringing these matters to our attention.

4/10 - 별로예요

Samantha

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I am not typically a complainer, by any means, but the hotel was not representative of what was advertised. Our first room had sticky spills all over the floor, marks on the bed cover, and piles of dust everywhere, broken phone and no lighting. Upon being moved to a second room, it was still filled with thick layers of dust behind the night tables and the rest of hotel was not what was shown on the photos at all. They are in the midst of a renovation, which is fine, but definitely was not being cleaned accordingly. The elevators were much, much older and everyone was nervous about being on them based on the awful noise coming from the shaft and the rickety ride that made everyone question their safety.
2024년 3월에 3박 숙박함
답변 제공: Leo 님, 2024년 4월 13일
Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you encountered during your recent stay. It's disheartening to hear that your expectations were not met, and we regret any inconvenience caused by the condition of your rooms and the state of our facilities.Please rest assured that we take your comments seriously and are addressing them with our team immediately. We understand the importance of cleanliness and maintenance, especially during a renovation, and we are committed to ensuring that all areas of our hotel meet the highest standards of quality and comfort for our guests.Your concerns regarding the elevators have also been noted, and we are working diligently to address any issues to ensure the safety and peace of mind of our guests.We truly value your feedback as it helps us to continually improve and provide the best possible experience for our guests. We hope that you will consider giving us another opportunity to exceed your expectations in the future.Thank you once again for choosing to stay with us, and we look forward to welcoming you back soon.

6/10 - 괜찮아요

Pauline

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We had the family room which was nice to spread out, but was by the elevators which are noisy, when working. Most of the time we were here at least one was not working. There were no wash cloths.
2024년 4월에 2박 숙박함
답변 제공: Leo 님, 2024년 4월 13일
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you found our family room spacious and accommodating for your needs. We understand the importance of having enough space to spread out comfortably, especially when traveling with family.We sincerely apologize for the inconvenience caused by the noise from the elevators during your stay. Please know that we are continuously working to address any maintenance issues promptly to ensure our guests have a peaceful experience. Your comments regarding the wash cloths have been duly noted, and we'll make sure to address this with our housekeeping team to ensure it doesn't happen again in the future.We truly appreciate your valuable feedback as it helps us improve and enhance the experience for all our guests. We hope to have the opportunity to welcome you back again soon and provide you with an even better stay. If there's anything else we can do to make your next visit more enjoyable, please don't hesitate to let us know. Safe travels!

2/10 - 너무 별로예요

Clarissa

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Leo 님, 2024년 4월 10일
Thank you for your feedback.

6/10 - 괜찮아요

Steve

별로예요: 숙박 시설 상태 및 시설
If you have to waste your money in Manhattan this is OK for small room, stupid bathroom with horrible shower with busted head, zero vanity space, crappy slow elevators. No chair no desk. But at least it's reasonably quiet and a competitive price for the location. Oversized TV but no guide.
2024년 4월에 1박 숙박함
답변 제공: Leo 님, 2024년 4월 10일
Thank you for taking the time to share your feedback with us. We truly value your input as it helps us identify areas where we can improve to better serve our guests. While we're delighted to hear that you found our location competitive and appreciated the quiet atmosphere, we regret to learn about the challenges you encountered during your stay.Rest assured, your concerns regarding the room amenities and facilities have been duly noted, and we are actively working to address them to enhance the overall guest experience. Your feedback regarding the bathroom and elevator speed will be shared with our maintenance team for immediate attention.Regarding the absence of a desk and chair in the room, we understand the importance of providing a comfortable workspace for our guests and will explore ways to accommodate this in our room design.We're pleased to know that you found our rates competitive for the area and enjoyed the oversized TV, although we apologize for any inconvenience caused by the absence of a TV guide. We will look into adding this feature for added convenience.Once again, thank you for your valuable feedback, and we hope to have the opportunity to welcome you back for an improved experience in the future. If there's anything else we can assist you with, please don't hesitate to reach out to our team directly.

10/10 - 훌륭해요

Pan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 1박 숙박함
답변 제공: Leo 님, 2024년 4월 5일
Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had a great experience with us and that you found everything to be "good." Providing exceptional service and ensuring our customers leave satisfied are our top priorities, so it's incredibly rewarding to know that we hit the mark with you.If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach

8/10 - 좋아요

Susan 님, Ellicott City

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great for a family of 4 exploring the city. The bunk beds meant our teens each had their own bed, a queen for the adults was a rare treat in NYC, it wasn’t too expensive, and the location is fabulous. Two blocks to TKTS, subway is just a little farther than that, close to theaters and restaurants. Walked to St Patrick’s and the Easter Bonnet parade. Lots of easy food nearby- the Z deli, the Starbucks, the Asian restaurant next door (excellent). Housekeeping cleaned thoroughly. Desk staff was nice, easy to leave out luggage with the bell station. The elevators are in need of replacement and the rooms need a refresh, which we heard are coming soon. Hopefully the prices stay approachable. Will definitely return.
2024년 3월에 3박 숙박함
답변 제공: Leo 님, 2024년 4월 5일
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your family enjoyed their stay and found our accommodations suitable for your needs. It's wonderful to know that the bunk beds provided a comfortable arrangement for your teens, and that you all appreciated the rare treat of a queen bed in NYC. We're delighted that our central location allowed you to easily explore the city, from iconic landmarks to delicious dining options nearby.Your feedback regarding our housekeeping and bell station services is greatly appreciated, and we're glad to hear that you found our staff to be accommodating. We understand your concerns about the elevators and the need for room refreshments, and we want to assure you that we're actively working on improvements to enhance the overall guest experience.We're committed to maintaining approachable prices while continuously striving to elevate our facilities. We can't wait to welcome you back on your next visit to the city! If there's anything specific you'd like us to address for your next stay, please don't hesitate to reach out. Safe travels, and we look forward to hosting you again soon!

2/10 - 너무 별로예요

Jenny

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Leo 님, 2024년 4월 4일
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. Your input is invaluable, and we're committed to addressing the issues you've raised to ensure a better experience for all our customers. We appreciate your honesty and hope to have the opportunity to exceed your expectations in the future.

2/10 - 너무 별로예요

ze

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Totally different hotel
2024년 3월에 1박 숙박함
답변 제공: Leo 님, 2024년 4월 3일
Thank you for taking the time to share your thoughts with us. We sincerely appreciate all feedback, as it helps us to continuously improve our services and offerings.We're truly sorry to hear that your recent experience with us didn't meet your expectations. Providing a consistent and enjoyable experience for all our guests is of utmost importance to us, and it's disheartening to learn that we fell short on this occasion.We understand the importance of transparency and ensuring that our guests receive what they expect. Please know that we take your feedback seriously, and we will be looking into the discrepancies you've mentioned to ensure that such issues are addressed promptly.Despite this setback, we hope you'll consider giving us another chance in the future. We're committed to regaining your trust and providing you with the exceptional experience that you rightfully deserve.If you have any further feedback or concerns, please don't hesitate to reach out to us directly. We value your input and would love the opportunity to make things right.Thank you once again for bringing this matter to our attention, and we hope to have the opportunity to welcome you back and exceed your expectations in the future

4/10 - 별로예요

Stefan

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
ACHTUNG ABZOCKE: Ein gebuchter Doubleroom ist nach Auffassung des Hotels ein Raum mit einem Doppelbett, obwohl auf dem Bild bei der Buchung zwei Zimmer in einem Raum und zwei getrennte Betten gezeigt werden. Hab vor Ort nicht diskutieren können und ein Einzelzimmer mit zwei Einzelbetten plus 15$ Aufschlag pro Tag bekommen. Expedia hat sich hier nicht wirklich für mich eingesetzt und an das Hotel verwiesen. Das war der Abfuck No.1 Es wird jedem dort gefallen, wenn man auf folgende Hoteleigenschaften steht: Klebrige Oberflächen und klebrige Böden, mangelhafte bis lebensgefährliche Elektroinstallation, teilweise kaltes Wasser zum Duschen, wenig bis keine Ablageflächen im Bad, Eine laute Klimaanlage die nicht einstellbar ist und einen um den Schlaf bringt, schlecht schließende und ungedämmte Tür zum Flur. Jede Jugenherberge erfüllt einen wesentlich höheren Standard. Never again!!!!
2024년 3월에 6박 숙박함
답변 제공: Leo 님, 2024년 4월 3일
Thank you for sharing your feedback with us, although we're truly sorry to hear about your disappointing experience during your recent stay. Your comfort and satisfaction are of utmost importance to us, and we regret that we fell short of meeting your expectations on several fronts.We sincerely apologize for any confusion regarding the room type you booked and the discrepancy between the description and the actual accommodation provided. Rest assured, we are actively reviewing our booking descriptions to ensure accuracy and clarity for all our guests.Additionally, it's disheartening to learn about the issues you encountered with our facilities and services. Please know that your concerns have been brought to the attention of our management team, and we are taking immediate steps to address and rectify these shortcomings to prevent similar occurrences in the future.We understand the frustration you experienced with the surcharge and the lack of support from Expedia, and we deeply regret any inconvenience this may have caused you. We will be reviewing our communication channels with third-party booking platforms to ensure smoother resolution processes for our guests.Your feedback is invaluable to us as it helps us identify areas for improvement, and we genuinely appreciate you bringing these matters to our attention. We hope that you will consider giving us another opportunity to exceed your expectations and provide you with the exceptional experience that we strive to deliver to all our guests.If you would like to discuss your concerns further or if there is anything else we can do to assist you, please do not hesitate to reach out to our guest relations team directly.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

6/10 - 괜찮아요

Shawn

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Leo 님, 2024년 3월 30일
Thank you for taking the time to leave feedback! We appreciate your honesty and perspective. We're always striving to improve and your insights are invaluable to us. If there's anything specific you feel we could do better, please don't hesitate to let us know. We hope to exceed your expectations in the future!