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Excellent hotel, my only complaint would be the Peninsula food service. We ate at the Shanghai Terrace our first night on site and honestly the food was only 2 stars. Specifically the appetizers were minuscule, and 90% pastry dough. Whatever filling was supposed to be inside all the dough largely wasn’t. The whole Peking duck was arranged haphazardly on the plate, the skin was not really crispy, and the taste experience was completely lackluster. As to the main dining room the service...

Wonderful Stay!

I stayed here to visit my child that attends the Art Institute and I was completely impressed. I will definitely stay here again.

We had a delightful stay at the Oliver House. Tom and Alice are exceptional hosts. Be sure to enjoy dinner at Tippecanoe Restaurant next door... We met two nice couples at breakfast on Saturday morning and that night, after dinner, we sat in a swing on beautiful grounds... soon, fellow guests wandered in from dinner and 6 of us sat visiting in the garden. Before long, Tom cam out and asked if we needed anything... he noted that my husband and I were drinking white wine. He asked if others would...

This was the nicest stay I have had in years. Felt like a weekend with your best friend and they are an excellent host. Every amenity and design of the place is well intentioned and thought out. I will definitely be back!

Even though it was our first time there, we were greeted and treated like old friends. It is obvious that the staff strives to make your stay the most comfortable experience possible. It is the little details that caught my eye, for instance, there is a copy of the Jimmy Stewart movie Harvey in each room (the name is The Harvey House). A honors bar on the landing. A complete array of personal items such as bath salts and body soaps in your room. Bath robes that are actually comfortable. If...

Cleanliness is oustanding, respectful staffs. My wife & I are exploring hotels w/ casino before my retirement, so far this is one my top list.

Great stay and location.

ABSOLUTELY BEAUTIFUL HOTEL. FIRST RATE AMENITIES. FIRST RATE STAFF. KAREN AT THE CONCIERGE DESK WAS ESPECIALLY HELPFUL. FREE AUTOMATIC UPGRADE TO A BEAUTIFUL SUITE WITH A LAKE VIEW. SUITE WAS AKIN TO A VERY EXPENSIVE APARTMENT. ONLY COMPLAINT AND IT IS VERY MINOR. SINGLE PLY TOILET PAPER WAS BENEATH THIS PLACE. OVERALL WE LOVED IT.

The room was spacious, bed was comfortable. Nice casino and hotel.

Wonderful stay in a great location!

Excellent Customer Service

Hotel is well appointed with beautiful rooms and an elegant, luxurious bathroom. The staff was helpful and the hotel is in the middle of the best shopping abd restaurants in Chicago! Wull definitely be my "go to" hotel in Chitown!

Excellent stay. The view was perfect from the suite and the ambiance made it worth while. Would stay again!

This is a great place to stay with kids! We have a 7 yrs, 5 yrs and 18 month old and the hotel was very welcoming. The indoor pool was nice for the kids and one of the reasons we stayed here (the pool was a bit chilly, so hopefully they can get it a bit warmer for winter stays). The lobby is fun and feels cozy with the fire. It's a fun place to hang out at night time and the room was clean and spacious enough for our family while not breaking the bank.

Very clean and awesome staff

Great experience much needed thank you

They are great and accommodating. Expedia had horrible customer service and told me my hotel was full at 830pm by email which they conveyed at 910pm when I attempted to check in ar the Canopy Hilton at 9:10pm. I will NEVER use Expedia again. Ridiculous and horrible way to handle customers

Excellent Service