Find hotels near Otter Cove Aquatic Park, St. Charles from ₩97,562

"Housekeeping lady on her call out in the hallway super loud on speaker phone at 7:00 am .very disturbing woke up several rooms we all came out to tell her to please keep it down. Then at 10:00 hotel fire alarm went off for about 15 non stop .. all very disturbing for a hotel stay to try rest ."

"March 31, 2026 We booked for one night and stayed in the panoramic room! It is absolutely beautiful and a huge room. The room was very clean however the hallways and the room smell of older carpet. The rest of the building without carpet was very fresh.! staff was very attentive and spoke! We didn’t really use any amenities however we were told breakfast buffet was available for $18 and so was a bar!! I will be back for another staycation"

"Bad customer experience. Room was like an oven with no provision to shut the damn heater off. Rude front desk I will never stay at this place again"

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"Room had mold all over the tub, the bathroom was all dusty. A sofa chair was horribly stained everywhere, the carpet had pieces missing and to top it off when we woke up kids could not use the pool a whole day. I reached out before our stay to make sure pool was available because that’s all my boys wanted to do was swim. I will not be staying here again, they moved us to another room and it wasn’t any better. "

"Ernesto was fantastic simply because of his professionalism and attention to detail. "

"This hotel is in the heart of everything. Restaurant from Benihana's to Chipotle. Shopping centers are also at a large variety. This hotel does offee breakfast, eats sausages/ham, oatmeal, cereal, coffee and juice. I came from out of town and did a staycation with my mom and she enjoyed herself. She raved about the comfortableness of the bed and the breakfast she love everything about it. Staff was attentive and extremely polite. Requested towels and was taken care of immediately. I felt valued would stay and recommend. Its also family friendly which is a plus. "

"Staff was very helpful and hardworking. Facility and infrastructure was old and need improvement."

"Room was large and clean. No microwave in the room. Bed and couch were comfortable. Not a lot of storage in the room for clothing. Parking was super easy. Ice machines only on floor 3&5."