Pacific Coast, Mexico hotel rooms at the Best Western

"Title: Returned for Our Anniversary — Left Extremely Disappointed We stayed at Riu Palace Pacifico twice — first for my husband’s birthday in November, then again for our wedding anniversary after booking 6 months in advance. Both experiences were disappointing. For my husband’s birthday, despite informing the hotel ahead of time, we were given a room overlooking a construction site and the only “gesture” was a tiny slice of cake in the room. We decided to give the resort another chance because we liked the beach and pool. This time, I again noted that we were celebrating our anniversary and requested a higher-floor room. Instead, we were placed on the 4th floor facing inward toward the lobby with almost no WiFi signal in the room. We literally could not connect to the internet from our room, which is unacceptable in 2026. The service throughout the trip felt bare minimum at best. Multiple mornings at breakfast nobody even came to ask if we wanted coffee or tea. At lunch, I asked for a glass and was handed a paper cup. Poolside drink service was inconsistent, and most of the time we ended up getting drinks ourselves. What disappointed us most was the complete lack of acknowledgment for our anniversary — no note, no dessert, no gesture, absolutely nothing. Even at checkout nobody asked how our stay was. The beach is beautiful, but the service and hospitality were incredibly disappointing. After giving this resort a second chance, we will not be returning. "

"I loved this place. It is in great area, close to the beach and local businesses. Will definitely be visiting again and again."

"Super limpio y un ambiente muy sano 100%. Recomendable muchas grasias"

"Very nice location, rooms very nice, staff extremely friendly. Not impressed with the steak house. There should be more pools and close the pools later than 7pm. "

"The staff is generally very friendly and attentive."

"The resort was incredible! The staff was cleaning all of the time and were available for anything we needed 24/7. What really made our trip was the bartenders as they were so friendly and gave great suggestions for what to drink. We really appreciated having so many pools plus an amazing clean beach to choose from. We will for sure be back for another trip soon! The only negative we had was the streak-house was underwhelming, the food was not as good as the buffet food. The wait time was pretty long considering we were the first ones there. We ended up leaving mid meal due to the food not being prepared at all like we had asked. We got the wrong food and the waiter was no where to be seen as he was also serving many tables."

"Yes "

"Clean room. Great shower "

"Todo muy bien todos amables la comida muy rica!!el personal excelente, las instalaciones muy buenas ,nos la pasamos muy bien , muy recomendable ir ai"