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“The breakfast buffet was not well organized. There wasn’t enough food served. It appears they were short staffed, they kept bring small portions of food at the time. People were online for a while in order to get food. The bathroom is very small and paint was peeling off the wall which could be a hazardous condition. Thank you”

“roache on the wall..... it was nasty”

“Overall my stay was OK. Upon arrival I was not able to check in on time because my room was not available due to hotel being reserved to capacity, which caused me to have a 1 hr delay in check in. The hotel receptionist (Urania)was somewhat pleasant however, made some remarks that my particular room wasn’t ready because I had to wait for a handicap room, I stated I did not book a handicap room. Then, she stated that since I booked via Expedia that, I have the cheapest room, so I had to wait for...

“The hotel was clean! The staff was very professional and helpful! However, the room looked very cheaply renovated. Lots of patched up spots in the ceiling. Bathroom door was several different colors of brown. The carpet needs to be cleaned or removed. There was a slight smell over near the bathroom/fridge/microwave area. The front door entrance absolutely annoying! You have to push the handicapped button or pull/push for it to open instead of having sensors. When you have a lot in your hands...

“The property has a great all inclusive breakfast and also love the fact that they have an outdoor pool since the neighboring hotel doesn't. I've stayed here in the past when visiting family near by and haven't been disappointed. Also I want to thank the two front desk employees Michelle and Tyrese, for understanding my situation and being super accommodating to my needs. You guys rock!!! See you all again in the near future.”

“Staff friendly. Breakfast very good although not included. Many amenities for kids next to Busch Gardens. Bed nice, however ceilings and carpet not clean and dilapidated. I had very limited options to cancel second day; would have been reimbursed very small amount;That was unacceptable. Probably more options if had booked through hotel. Did not see a phone number on Expedia to call directly.”

“Being in a cellular dead zone, the Hotel should have a robust WiFi system, but it does not. The only location that you could adequately connect was in the breakfast area downstairs during the breakfast hours. The Hotel now has a policy in which they do not clean rooms or provide clean towels unless you are staying more than three nights. You can of course ask for clean towels, but on one occasion they supplied only one set for two people. Breakfast isn’t served until 8:00AM, and at times you...

“The pool closed early so we weren’t able to access it and the rooms weren’t that clean”

“Beware there are other hotels much better to choose from!!!! NOT up to Marriott standards. This is such a poorly managed hotel. Have been coming to Williamsburg 28 years. Everyday breakfast items out (different times) , not being refilled, No coffee. Check in rude, sarcastic and condescending, could not wait for shift to end. Furniture damaged, TV stopped working. Stayed 4 nights and housekeeping came in once.”

“Staff was very friendly and breakfast was great. Room was clean and spacious. Nice pool and hot tub. They also have a gym. We would definitely stay here again.”