Front of property
Check availability

Reviews of SUN & MOON, Riverside Hotel

5 out of 5
SUN & MOON, Riverside Hotel
Waterfront,Corner of Monivong Bridge(93), & Norodom Blvd (41), Village 10, Phnom Penh, Phnom Penh

Reviews

9.0

Wonderful

Rating 10 - Excellent. 21 out of 29 reviews" "
Rating 8 - Good. 4 out of 29 reviews" "
Rating 6 - Okay. 1 out of 29 reviews" "
Rating 4 - Poor. 1 out of 29 reviews" "
Rating 2 - Terrible. 2 out of 29 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kottur Chennareddy Chinnamuni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Mar 2024
Response from CDS on May 8, 2024
Dear Kottur,Greetings from Sun & Moon Riverside Hotel, we thank you for selecting our hotel and taking the time to give us a positive comment. Hence, we do look forward to serving you again on your next visit. Warm Regards CDS

10/10 Excellent

Leslie

Stayed 1 night in Apr 2024
Response from CDS on May 8, 2024
Dear Leslie Thank you for taking the time to give us a positive rating, we greatly appreciate and we do look forward to serving you again soon.Warm RegardsCDS

10/10 Excellent

Jenny

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff! Great restaurants and buffet breakfast!
Stayed 2 nights in Mar 2024
Response from CDS on Apr 10, 2024
Dear Jenny, Greetings and Thank you very much for your positive comments on our staff, their friendliness and the wide spread breakfast offerings on the buffet. We do look forward to your next visit and hope to serve you again.Warm RegardsCDS

10/10 Excellent

Boramy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 2 nights in Mar 2024
Response from Shepard Ku-GM on Mar 21, 2024
Dear Mr Boramy,Thank you for your support and we looking forward to welcome you back.

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Will always come back . Nothing was to much trouble.
Stayed 7 nights in Mar 2024
Response from Shepard Ku-GM on Mar 12, 2024
Dear Mr Paul,Thank you for much for your nice review. We appreciate it very much and will certainly share to my fellow team members. Looking forward to welcome you back.

10/10 Excellent

Long

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Shepard Ku-GM on Feb 1, 2024
Dear Mr Long,Thank you for your support.

8/10 Good

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, nice infinity pool and an amazing gym
Stayed 3 nights in Jan 2024
Response from Shepard Ku-GM on Jan 29, 2024
Dear Ms Melissa,Thank you for your support and looking forward to welcome you back.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Shepard Ku-GM on Jan 29, 2024
Dear Mr. Andrew,Thank you for your support and looking forward to welcome you back..

10/10 Excellent

Monique

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable Luxury
This was absolute luxury at an affordable price. The room was beautiful and had all the amenities we wanted. The staff was outstandingly helpful and gracious. This was the best place we've stayed in a very long time.
Stayed 1 night in Nov 2023
Response from Shepard Ku-GM on Dec 6, 2023
Dear Ms Monique,Thank you for your nice review. We will share to my team. Looking forward to welcome you back and please help us to recommend your friend to come to stay with us.

2/10 Terrible

Jennifer

Stayed 1 night in Nov 2023
Response from Shepard Ku-GM on Dec 21, 2023
Dear Ms Jennifer,I just came across your message. We apology for the late respond and our shortcoming. Kindly let us know in detail so we can look into it on why we did not meet your expectation. Once again our sincere apology for the shortcoming.

10/10 Excellent

Oz, North Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great property, very clean and nicely decorated, rooms are practical and spacious, food is great, staff is second to none, excellent service
Stayed 1 night in Oct 2023
Response from Shepard Ku-GM on Nov 13, 2023
Dear Valued Guest,Thank you for your nice review. We will certainly share to our fellow colleagues. Looking forward to welcome you back.

10/10 Excellent

Sorphorn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Shepard Ku-GM on Nov 13, 2023
Dear Mr. Sorphorn,Thank you for staying with us. We hope you have a great stay with us.

10/10 Excellent

KWUN PONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Oct 2023
Response from Shepard Ku-GM on Nov 13, 2023
Dear Mr. Kwun Pong,Thank you for your nice review. We will share to my team members. We wish you well.

10/10 Excellent

Sophy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Definitely recommend! we booked for 3-nights but like it so much we extended 3 more nights, we really enjoyed this hotel, brand new!! amazing view from the 19 floor, super clean and huge pool (but only open from 8:00am - 8:00pm) Breakfast with alots of verities abd the staff was very helpful and I would like to extend my thanks to the front desk manger Bun Ny for very tentative thoughtout our whole stay. Than you!
Stayed 3 nights in Mar 2023
Response from Shepard Ku-GM on Apr 18, 2023
Dear Sophy,We are so happy you enjoyed your recent stayed with us. Will certainly send your note to Mr. Bun Ny for a great job done !! I the meantime we wish you a Happy Belated Khmer New Year to you !!!

10/10 Excellent

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Worth staying if you are in phnom penh
Excellent hotel with great amenities and very good breakfast. Definitely recommend if youbare staying in Phnom penh. Brand new and a great hotel! Thank you
Stayed 4 nights in Mar 2023
Response from Shepard Ku-GM on Mar 15, 2023
Dear Mr. Thomas,Thank you very much for your time and nice review.We will certainly share to my team and we all looking forward to welcome you back on your future visit to Cambodia.

10/10 Excellent

Caesar, Long Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely, beautiful hotel! Loved our stay at the Sun & Moon (which we did on 3 separate occasions within a 2 week period)! My first visit to a Cambodia allowed me to enjoy this hotel and all of its amenities. Our only choice from this day forward to provide our hotel needs in Phnom Penh Some comments we would like to share is how ownership and management have provided an amazing atmosphere for the first-time or well-experienced traveler to this terrific country! The staff was absolutely top-notch…always helpful in every way. For any occasion or just to enjoy a bucket-list moment…Sun & Moon Riverside will not disappoint.
Response from Shepard Ku on Feb 20, 2023
Dear Mr. Caesar,My apology for the late respond and yes we are just soft opened and pleased to hear some good positive comment from you. Will certainly share to my team members for their great support. We also thank you for visiting us on 3 occasions which mean a lot to us. Once again we truly appreciate your kind support and we will continue to ensure your visit is a enjoyable one.

10/10 Excellent

Vikash

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hospitality. .. Food is yummy..
Stayed 1 night in Jan 2023
Response from Shepard Ku on Feb 20, 2023
Dear Mr. Vikash,My sincere apology for the very late respond. Just got into it and managed to reply back to you. Thank you for your support. We wish you well and looking forward to welcome you back again.

10/10 Excellent

Arif

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and cordial.
Stayed 6 nights in Jan 2023
Response from Shepard Ku on Feb 20, 2023
Dear Mr. Arif,My sincere apology for the delay respond. Thank you for kind review and will certainly share to my team members. We look forward to welcome you back again.

10/10 Excellent

ka kin

Traveled with group, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience.
Stayed 7 nights in Mar 2024
Response from CDS on Apr 10, 2024
Thank you very much Ka Kin on appreciating our services and we look forward to serving you again soon.

8/10 Good

Per

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affärsresa Phnom Penh
Trevligt och fräscht hotell med bra frukost och skön säng. Fantastiskt stort gym med allt man kan tänka sig.
Stayed 2 nights in Jan 2024
Response from Shepard Ku-GM on Jan 29, 2024
Dear Mr. Per,We appreciate your support and looking forward to welcome you back.

8/10 Good

Toshio

Stayed 4 nights in Jan 2024
Response from Shepard Ku-GM on Mar 21, 2024
Dear Mr. Toshio,Thank you for your support.

10/10 Excellent

SHANGWOOG

Stayed 6 nights in Dec 2023
Response from Shepard Ku-GM on Dec 28, 2023
Dear Shangwoog,Thank you for your giving us a perfect rating. We appreciate it and looking forward to welcome you back. In the meantime we wish you a belated Merry Christmas and coming Happy New Year to you.

2/10 Terrible

sangmoon

Stayed 2 nights in Dec 2023
Response from Shepard Ku-GM on Dec 21, 2023
Dear Mr Park Sangmoon,We are sorry to receive the review from you. Please do let us know what is our weakness so we can share to my team concerned. We apology for the shortcoming.

10/10 Excellent

Tamira

Stayed 1 night in Nov 2023
Response from Shepard Ku-GM on Nov 13, 2023
Dear Ms Tamina,Thank you for your support.

10/10 Excellent

Kathrin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great with a huge gym and awesome infinity pool. It is not located in the city center but you can walk there in 40 minutes. Tuk tuks are waiting outside so you can easily get off to the city
Stayed 2 nights in Nov 2023
Response from Shepard Ku-GM on Nov 13, 2023
Dear Ms Kathrin,We appreciate your review and thank you for staying with us.

10/10 Excellent

Thomas Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Shepard Ku-GM on Jul 30, 2023
Dear Mr. Thomas Gordon,Thank you for your nice review. Appreciate your time and we wish you well. Looking forward to welcome you back to stay with us.

4/10 Poor

kyounghwa

Business traveler
Disliked: Room comfort
SUN & MOON, Riverside Hotel
The water did not drain well in the shower, so I took a shower and waited for a while for the water to drain. The old smell in the room gave me a headache. It was nice to have a water purifier installed.
Stayed 1 night in Mar 2023
Response from Shepard Ku-GM on Mar 28, 2023
Dear Mr. Kyounghwa,Thank you for your comment. We apology for the shortcoming and will send my team to rectify the bathroom drainage and the old smell in your room. Please accept our sincere apology for the inconvenient causes to you during your stay with us.