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Keio Plaza Hotel Tokyo

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Luxury
VIP Access
4.5 star property
9.2

Wonderful

Serene retreat in Shinjuku

Panoramic city views unfold from the 47th floor skybar, with a kids play area nearby. Within walking distance to Shinjuku Station, this central hotel offers easy access to dining, shopping, and transit. Ten restaurants and five stylish bars serve everything from fine dining to evening cocktails.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
The current price is ₩485,221
₩613,806 total
Jun 7 - Jun 8

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Room options

Available filters for rooms
Showing 35 of 35 rooms

View all photos for Plaza Luxe Double, Non Smoking

1 bedroom, in-room safe, laptop workspace, blackout drapes

Plaza Luxe Double, Non Smoking

8.0 out of 10
Very good
(8 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin, Non Smoking

1 bedroom, in-room safe, laptop workspace, blackout drapes

Standard Twin, Non Smoking

8.8 out of 10
Excellent
(28 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Plaza Superior South Wing Twin, Non Smoking, 20F above

1 bedroom, in-room safe, laptop workspace, blackout drapes

Plaza Superior South Wing Twin, Non Smoking, 20F above

8.6 out of 10
Excellent
(24 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Plaza Superior South Wing Double, Non Smoking

1 bedroom, in-room safe, laptop workspace, blackout drapes

Plaza Superior South Wing Double, Non Smoking

7.8 out of 10
Good
(8 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Room, Non Smoking

1 bedroom, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Non Smoking

9.6 out of 10
Exceptional
(22 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Plaza Superior South Wing Twin, Non Smoking

1 bedroom, in-room safe, laptop workspace, blackout drapes

Plaza Superior South Wing Twin, Non Smoking

9.0 out of 10
Wonderful
(27 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Premier Grand - Deluxe Twin with the Club Lounge Access (breakfast, tea, and bar time)

Premier Grand - Deluxe Twin with the Club Lounge Access (breakfast, tea, and bar time) | 1 bedroom, in-room safe, laptop workspace, blackout drapes

Premier Grand - Deluxe Twin with the Club Lounge Access (breakfast, tea, and bar time)

10.0 out of 10
Exceptional
(6 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Premier Grand - Deluxe King with the Club Lounge Access (breakfast, tea, and bar time)

Premier Grand - Deluxe King with the Club Lounge Access (breakfast, tea, and bar time) | 1 bedroom, in-room safe, laptop workspace, blackout drapes

Premier Grand - Deluxe King with the Club Lounge Access (breakfast, tea, and bar time)

9.4 out of 10
Exceptional
(16 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Grand - Suite Twin with the Club Lounge Access (breakfast, tea, and bar time)

Premier Grand - Suite Twin with the Club Lounge Access (breakfast, tea, and bar time) | 1 bedroom, in-room safe, laptop workspace, blackout drapes

Premier Grand - Suite Twin with the Club Lounge Access (breakfast, tea, and bar time)

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 71 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Premier Grand - Suite King with the Club Lounge Access (breakfast, tea, and bar time)

Premier Grand - Suite King with the Club Lounge Access (breakfast, tea, and bar time) | 1 bedroom, in-room safe, laptop workspace, blackout drapes

Premier Grand - Suite King with the Club Lounge Access (breakfast, tea, and bar time)

  • City view
  • 71 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Grand - Superior King with the Club Lounge Access (breakfast, tea, and bar time)

Premier Grand - Superior King with the Club Lounge Access (breakfast, tea, and bar time) | 1 bedroom, in-room safe, laptop workspace, blackout drapes

Premier Grand - Superior King with the Club Lounge Access (breakfast, tea, and bar time)

9.8 out of 10
Exceptional
(17 reviews)
  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Plus Double, Non Smoking

1 bedroom, in-room safe, laptop workspace, blackout drapes

Standard Plus Double, Non Smoking

9.2 out of 10
Wonderful
(16 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Plus Twin, Non Smoking

1 bedroom, in-room safe, laptop workspace, blackout drapes

Superior Plus Twin, Non Smoking

9.6 out of 10
Exceptional
(24 reviews)
  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Deluxe Plus Double, Non Smoking

1 bedroom, in-room safe, laptop workspace, blackout drapes

Deluxe Plus Double, Non Smoking

9.8 out of 10
Exceptional
(11 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Plus Twin, Non Smoking

1 bedroom, in-room safe, laptop workspace, blackout drapes

Deluxe Plus Twin, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Plaza Superior South Wing King, Non Smoking

Plaza Superior South Wing King, Non Smoking | 1 bedroom, in-room safe, laptop workspace, blackout drapes

Plaza Superior South Wing King, Non Smoking

8.2 out of 10
Very good
(12 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Twin, Non Smoking (Universal Design)

1 bedroom, in-room safe, laptop workspace, blackout drapes

Deluxe Twin, Non Smoking (Universal Design)

7.6 out of 10
Good
(4 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Luxury Deluxe Twin, Non Smoking (Universal Design)

1 bedroom, in-room safe, laptop workspace, blackout drapes

Luxury Deluxe Twin, Non Smoking (Universal Design)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Premier Grand - Deluxe 2 Queens with the Club Lounge Access (Breakfast, Tea, and Bar time)

Premier Grand - Deluxe 2 Queens with the Club Lounge Access (Breakfast, Tea, and Bar time) | 1 bedroom, in-room safe, laptop workspace, blackout drapes

Premier Grand - Deluxe 2 Queens with the Club Lounge Access (Breakfast, Tea, and Bar time)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Plaza Deluxe South Wing Triple, Non Smoking, 20F above

Plaza Deluxe South Wing Triple, Non Smoking, 20F above | 1 bedroom, in-room safe, laptop workspace, blackout drapes

Plaza Deluxe South Wing Triple, Non Smoking, 20F above

9.2 out of 10
Wonderful
(9 reviews)
  • City view
  • 41 sq m
  • 1 bedroom
  • Sleeps 8
  • 3 Large Twin Beds

View all photos for Junior Suite Twin, Non Smoking (Universal Design)

1 bedroom, in-room safe, laptop workspace, blackout drapes

Junior Suite Twin, Non Smoking (Universal Design)

  • City view
  • 67 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Plaza Deluxe South Wing Twin (Non-Smoking)

1 bedroom, in-room safe, laptop workspace, blackout drapes

Plaza Deluxe South Wing Twin (Non-Smoking)

9.8 out of 10
Exceptional
(21 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Plaza Deluxe South King (Non-Smoking)

1 bedroom, in-room safe, laptop workspace, blackout drapes

Plaza Deluxe South King (Non-Smoking)

9.0 out of 10
Wonderful
(9 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Family Room, Non-Smoking

Luxury Family Room, Non-Smoking | 1 bedroom, in-room safe, laptop workspace, blackout drapes

Luxury Family Room, Non-Smoking

9.4 out of 10
Exceptional
(8 reviews)
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 9
  • 5 Large Twin Beds

View all photos for Plaza Luxe King, Non Smoking

Plaza Luxe King, Non Smoking | 1 bedroom, in-room safe, laptop workspace, blackout drapes

Plaza Luxe King, Non Smoking

9.0 out of 10
Wonderful
(12 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Select Twin, Non Smoking

Deluxe Select Twin, Non Smoking | 1 bedroom, in-room safe, laptop workspace, blackout drapes

Deluxe Select Twin, Non Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Deluxe Select Twin Connecting Room, Non Smoking

Deluxe Select Twin Connecting Room, Non Smoking | 1 bedroom, in-room safe, laptop workspace, blackout drapes

Deluxe Select Twin Connecting Room, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 71 sq m
  • 1 bedroom
  • Sleeps 8
  • 4 Large Twin Beds

View all photos for Pure Wellness Room - Twin Room - Non Smoking

Pure Wellness Room - Twin Room - Non Smoking | 1 bedroom, in-room safe, laptop workspace, blackout drapes

Pure Wellness Room - Twin Room - Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Standard Plus - Twin Room

Standard Plus - Twin Room | 1 bedroom, in-room safe, laptop workspace, blackout drapes

Standard Plus - Twin Room

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Deluxe Plus Twin Room (Triple)

Deluxe Plus Twin Room (Triple) | 1 bedroom, in-room safe, laptop workspace, blackout drapes

Deluxe Plus Twin Room (Triple)

9.4 out of 10
Exceptional
(17 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Plaza Standard Twin, Non smoking, No bathtub

Plaza Standard Twin, Non smoking, No bathtub | 1 bedroom, in-room safe, laptop workspace, blackout drapes

Plaza Standard Twin, Non smoking, No bathtub

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Plaza Superior Twin, Non smoking

Plaza Superior Twin, Non smoking | 1 bedroom, in-room safe, laptop workspace, blackout drapes

Plaza Superior Twin, Non smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Japanese Suite Twin, Non smoking

Japanese Suite Twin, Non smoking | 1 bedroom, in-room safe, laptop workspace, blackout drapes

Japanese Suite Twin, Non smoking

  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Luxury Suite Twin, Non smoking

Luxury Suite Twin, Non smoking | 1 bedroom, in-room safe, laptop workspace, blackout drapes

Luxury Suite Twin, Non smoking

  • City view
  • 132 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Twin Room, Non Smoking

1 bedroom, in-room safe, laptop workspace, blackout drapes

Superior Twin Room, Non Smoking

8.4 out of 10
Very good
(31 reviews)
  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Large Twin Beds

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About the neighborhood

Near a metro station, Keio Plaza Hotel Tokyo is in Shinjuku, a walkable area in Tokyo with good shopping. Notable landmarks in the area include Tokyo Metropolitan Government Building and Shinjuku I Land. Shinjuku Sumitomo Building and Shinjuku Mitsui Building are two other places to visit that come recommended. Guests love the hotel's convenience to public transportation: Tochomae Station is just steps away and Nishi-shinjuku Station is 8 minutes by foot. Visit our Tokyo travel guide
Map
2-2-1 Nishi-Shinjuku, Shinjuku-Ku, Tokyo, Tokyo-to, 160-8330

What's nearby

  • Tokyo Metropolitan Government Building
    Tokyo Metropolitan Government Building
    1 min walk - 0.1 km
  • 西新宿 高層ビル群
    Shinjuku Mitsui Building
    3 min walk - 0.3 km
  • Aerial shot of Shinjuku Sumitomo Building in Japan
    Shinjuku Sumitomo Building
    3 min walk - 0.3 km
  • Shinjuku Central Park
    Shinjuku Central Park
    4 min walk - 0.4 km
  • Shinjuku I Land
    5 min walk - 0.4 km

Getting around

  • Tochomae Station
    2 min walk
  • Shinjuku Station
    10 min walk
  • Haneda Airport (HND)
    49 min drive

Restaurants

  • Keio Plaza Hotel Club Lounge
    1 min walk
  • Starbucks
    2 min walk
  • オールデイダイニング 樹林
    2 min walk
  • コメダ珈琲店
    4 min walk
  • あるでん亭
    6 min walk

About this property

Keio Plaza Hotel Tokyo

  • Luxury family-friendly hotel near Tokyo Metropolitan Government Building
  • Located close to Shinjuku Mitsui Building and Pentax Square, Keio Plaza Hotel Tokyo provides a grocery/convenience store, an art gallery on site, and designer stores on site. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and Fusion cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as 2 coffee shops/cafes and dry cleaning/laundry services.
  • You'll also enjoy the following perks during your stay:
    • Buffet breakfast (surcharge), a free theme park shuttle, and self parking (surcharge)
    • An electric car charging station, wedding services, and bicycle parking
    • A front-desk safe, a ballroom, and a porter/bellhop
    • Guest reviews give top marks for the helpful staff and proximity to public transit
  • Room features
  • All 1452 rooms include comforts such as laptop-friendly workspaces and air conditioning, as well as perks like late night room service and free WiFi. Guest reviews speak positively of the clean, spacious rooms at the property.
  • More conveniences in all rooms include:
    • Free tea bags/instant coffee and electric kettles
    • Bidets, free toiletries, and hair dryers
    • 40-inch flat-screen TVs with satellite channels
    • Wardrobes/closets, refrigerators, and childcare services

Awards and affiliations

  • Eco-Certified Property
  • This property participates in JEA Eco Mark Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
  • The property is a member of Preferred Hotels & Resorts.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 9:30 AM to 9:00 PM at scheduled times
  • Free theme park shuttle
  • Self parking on site (JPY 1,000 per night; includes in/out privileges)
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:30 AM for a fee: JPY 5,000 for adults and JPY 4,000 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 9 restaurants

Restaurants on site

  • オールデイダイニング樹林
  • スーパーブッフェ　グラスコート
  • メインバー　ブリアン
  • 寿司　久兵衛
  • 鉄板焼　やまなみ

Things to do

  • Art gallery
  • Bicycle storage
  • Designer stores
  • Gym
  • Shopping

Family friendly

  • Free theme park shuttle
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Coworking space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • Elevator (40 inch wide door)
  • Front entrance ramp
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 buildings
  • 47 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1971
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Refrigerator
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Meals are not included in the room rate for children ages 5 years and younger who are included in the reservation.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

1 child per adult, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 5000 for adults and JPY 4000 for children
  • Airport shuttle fee: JPY 1400 per person (one-way)
  • Airport shuttle fee per child: JPY 700 (one-way), (from 1 to 12 years old)
  • Self parking fee: JPY 1000 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children aged 0-12 are allowed in the Club Lounge until 5:30 PM and must be accompanied by an adult.

We should mention

Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is required for transportation to and from this property
Parking height restrictions apply
Guests with tattoos are not able to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Keio Plaza Hotel Tokyo pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Keio Plaza Hotel Tokyo?

As of May 14, 2026, prices found for a 1-night stay for 2 adults at Keio Plaza Hotel Tokyo on Jun 7, 2026 start from ₩485,221, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is available for JPY 1000 per night. Limited spots are available.

What time is check-in at Keio Plaza Hotel Tokyo?

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM. Late check-in is available during limited hours.

What time is check-out at Keio Plaza Hotel Tokyo?

Check-out is at 11:00 AM.

Does Keio Plaza Hotel Tokyo provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 9:30 AM–9:00 PM at scheduled times. A fee of JPY 1400 per person applies.

Where is Keio Plaza Hotel Tokyo located?

This family-friendly Tokyo hotel is located in a shopping district, just steps from Tokyo Metropolitan Government Building and Shinjuku Mitsui Building. Shinjuku Sumitomo Building and Shinjuku I Land are also within 5 minutes. Tochomae Station is only a 2-minute walk and Nishi-shinjuku Station is 8 minutes.

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Reviews

Keio Plaza Hotel Tokyo Reviews

9.2

Wonderful

9.4

Cleanliness

9.2

Amenities

9.4

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 2143 out of 3003 reviews
Rating 8 - Good. 562 out of 3003 reviews
Rating 6 - Okay. 181 out of 3003 reviews
Rating 4 - Poor. 70 out of 3003 reviews
Rating 2 - Terrible. 47 out of 3003 reviews

Reviews

Verified

8/10 Good

george

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Sami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, amazing staff, location perfect
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, great location, quick and easy check in and out. Extremely clean and comfortable rooms.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel with staff who are impeccable. Lovely.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Niloufar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet was great
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Chanez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing hotel, room was really cool and a lot of choice of restaurants inside and outside!
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Sophia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel rooms were clean and efficient. The breakfast buffet options were wonderful.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location for travelers. Room was big, walkable to all things - specifically the metro.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, property all around very clean
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

BRANDON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service, clean rooms.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Gayle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, amenities were outstanding, food was delicious. We loved the club lounge.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport shuttle and Disney shuttles were super convenient!
Stayed 11 nights in Mar 2026
Verified

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding, family-friendly hotel. Spacious, clean rooms with lots of amenities, an onsite 24 hour 7/11, multiple restaurants, shops, convenient location. Highly recommend!
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the staff were friendly. Centrally located and convenient.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in a great city
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keio Plaza was a wonderful hotel, the rooms were clean and the staff were beyond helpful. Highly recommend
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Kao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and in a great location, with shopping and restaurants nearby. The staff was top notch. Easily one of the best hotels my family have been to. Everything was accommodating.
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service
Breakfast was very good.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property in an excellent location. It is close to Shinjuku Station and central. The breakfast buffet is excellent and there is a wide variety of offerings, both Japanese and traditional western fare. The rooms are spacious and the entire property is clean and well maintained.
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, concierge was very helpful. Breakfast buffet was delicious. The restaurants were a bit overpriced. The airport limousine was very convenient.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, great massage and service.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I ever stayed in, the staff was so friendly and welcoming. The hotel was very clean and so many amenities to do while staying there!
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Christie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet was excellent. Staff were outstanding. Everything was exceptional.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Felecia Lenea

Liked: Cleanliness, staff & service, amenities
Staff friendliness and attentiveness and just everything overall were incredible. One of the best hotels I have ever stayed at.
Stayed 13 nights in Mar 2026
Verified

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet had a wide variety of food. The room was clean although it could use some updates. The location was great.
Stayed 7 nights in Apr 2026