워터파크

애리조나 그랜드 리조트 & 스파 여행 후기

4 out of 5
애리조나 그랜드 리조트 & 스파
8000 S. Arizona Grand Parkway, Phoenix, AZ

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1419개 이용 후기 중 697개" "
평점 8 - 좋아요. 1419개 이용 후기 중 301개" "
평점 6 - 괜찮아요. 1419개 이용 후기 중 205개" "
평점 4 - 별로예요. 1419개 이용 후기 중 112개" "
평점 2 - 너무 별로예요. 1419개 이용 후기 중 104개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Yessenia 님, Indio

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location, quiet, spacious rooms, friendly staff, lots of pool seating, room floors need cleaning, my feet would be black.
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Alicia

가족 여행
좋아요: 숙박 시설 상태 및 시설
Property was very nice. Our villa had a kitchen and a great view of the fireworks show!
2024년 5월에 2박 숙박함

4/10 - 별로예요

Lindsay

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
They allow outside patrons to use the pool and other amenities. It was packed and kids were flipping my kids out of their tubes and taking them. The language being used by kids under 10 was atrocious. My kids finally asked if we could just go home and swim in our own pool. Bed was broken and super uncomfortable. Food and drink were absolutely overpriced. 22 for a three cheese quesadilla and $16 small drinks. Felt like the hotel patrons should have gotten a discount on food and drink if they allow the public in. Hotel guests were loud and partying way past midnight. Could smell smoke and weed everywhere especially on our balcony. Could have been a great vacation but was way way too overcrowded and no one listened to hotel staff.
2024년 5월에 3박 숙박함

8/10 - 좋아요

Matthew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The booking was a little confusing with how many wristbands we would get for the water park. We had 5 people in our party but only received 4 and the cost was about 135 more for the trip or 45/day. Pool and hot tubs inside hotel area was a nice addition to the weather park.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Stacey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everyone is very friendly.helpful, and prompt. It’s an older property so there are some things that could be updated and our bathroom was not very clean as it still had hair in the shower. The water park food well is water park food which is why I gave 4 stars maybe should have been 3 in that arena. Overall the property is pretty and provides a quick fun getaway.
2024년 5월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 5월 27일
Thank you for your feedback! We're glad to hear you found our staff friendly, helpful, and prompt, and that you enjoyed the overall beauty of our property. We apologize for the cleanliness issue in your bathroom and appreciate your feedback. We're constantly working to improve, and we hope to welcome you back for an even better experience next time!

6/10 - 괜찮아요

Brad

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place is old and outdated. Railings are rusting. Drinks inside water park are $15. Overrated.
2024년 5월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 5월 27일
Thank you for your feedback. We apologize for any inconvenience caused by the outdated facilities and high drink prices. Your comments are valuable, and we'll use them to make improvements. We hope to have the opportunity to provide a better experience in the future.

10/10 - 훌륭해요

Jim

2024년 5월에 6박 숙박함

8/10 - 좋아요

Gina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The prices were a bit high, overall, the kids had a good time. No complaints
2024년 5월에 2박 숙박함
답변 제공: Rachel, Front Office Manager 님, 2024년 5월 27일
Thank you so much for your 4 out of 5 review! We hope to see you and your family again real soon!

10/10 - 훌륭해요

Felicia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved this resort! So pretty and clean and well taken care of! We are definitely going to be back! All staff from front desk to water park lifeguards were very nice! ☺️
2024년 5월에 2박 숙박함
답변 제공: Rachel, Front Office Manager 님, 2024년 5월 27일
Thank you so much for your wonderful review! We're thrilled to hear that you loved your experience at our resort. Maintaining cleanliness and providing exceptional service are top priorities for us, so we're delighted to know that you found everything to be well taken care of. We can't wait to welcome you back for another fantastic stay!

10/10 - 훌륭해요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함
답변 제공: Front Office Manager 님, 2024년 5월 27일
Thank you for your perfect rating! We're thrilled to hear you had a great experience and appreciate your feedback. We look forward to welcoming you back soon!

2/10 - 너무 별로예요

Andrea

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스
Water park is amazing! Kids had a blast. Room wasn’t cleaned well.
2024년 5월에 1박 숙박함
답변 제공: Karly, Front Office Coordinator 님, 2024년 5월 26일
Thank you for your feedback. We're thrilled your kids enjoyed the water park! We apologize for the room cleanliness issue and are addressing it with our housekeeping team. We hope to welcome you back for a better experience soon.Warm Regards, Front Office Management

4/10 - 별로예요

Kelcie

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We’ve stayed here before and loved it. This time when we checked in our room hadn’t been cleaned from the person who stayed before us. There weren’t any other clean rooms available so we had to wait 30 minutes awkwardly waiting for housekeeping to clean the room. The water park areas smelled awful. Then, to top it all off there were roaches in our room. Absolutely disgusting! They refunded our resort fee for the room not being clean but really I feel like more should’ve been done considering we had roaches. That’s just disgusting and they’re really lucky my husband didn’t tell me about the others he had been trying to hide so we didn’t freak out until I found one the morning we were packing up to check out. Terrible experience and won’t be returning.
2024년 5월에 2박 숙박함
답변 제공: Karly, Front Office Coordinator 님, 2024년 5월 26일
Thank you for taking the time to share your feedback. We deeply apologize for the initial room experience and the unpleasant smell in the water park. This is far from the standard we strive to maintain.Your concerns have been shared with our management team for immediate action. We hope you will consider giving us another chance to provide the exceptional experience you previously enjoyed. Please reach out directly if you choose to return, so we can ensure a perfect stay.

10/10 - 훌륭해요

Cheryl

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great customer service and friendly staff!
2024년 5월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 5월 25일
Thank you for your kind words! We're delighted to hear you enjoyed our great customer service and friendly staff. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Jennifer Ann

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lots of fun at the water park, the lobby restaurant has amazing food, friendly staff
2024년 4월에 5박 숙박함
답변 제공: Front Office Manager 님, 2024년 5월 25일
Thank you for your great review! We're delighted to hear that you had lots of fun at the water park and enjoyed the amazing food at our lobby restaurant. We're also glad our friendly staff made your stay even better. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Taylor

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Golf
2024년 4월에 1박 숙박함
답변 제공: Rachel, Front Office Manager 님, 2024년 5월 24일
Thank you so much for your 5 out of 5 review! We hope to see you again for another round of golf soon!

8/10 - 좋아요

Jon

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Rachel, Front Office Manager 님, 2024년 5월 24일
Thank you so much for your 4 out of 5 review! We are so glad to see you had a great stay! We hope to see you again soon!

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Karly, Front Office Coordinator 님, 2024년 5월 23일
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Karly, Front Office Coordinator 님, 2024년 5월 23일
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations

10/10 - 훌륭해요

Danielle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our go to place when we come to Phoenix. We love this place and it’s great for kids and us adults. The rooms are comfortable.
2024년 5월에 1박 숙박함
답변 제공: Rachel, Front Office Manager 님, 2024년 5월 21일
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an amazing time! Beautiful resort
2024년 5월에 3박 숙박함
답변 제공: Rachel, Front Office Manager 님, 2024년 5월 21일
Thank you so much for the 5 out of 5 review! We are so glad that you had a great time at our Resort! We can't wait to see you for your next vacation!

2/10 - 너무 별로예요

cassie

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Landscapers used loud equipment at 630 am on Friday and Saturday morning. Asked for room Service to send champage glassses with our food as we were celebrating something personal. It took over and hour and a half after they forgot them and we had already used their paper cups and left the room by then. Hot tubs cold jets didn't work. Worst resort experience weve had and weve been here several times.
2024년 5월에 2박 숙박함
답변 제공: Rachel, Front Office Manager 님, 2024년 5월 21일
I'm sorry to hear about your disappointing experience at our resort. We apologize for the disturbance caused by the early morning landscaping, the oversight with your champagne glasses, and the issues with the hot tubs. We're addressing these issues promptly to prevent them from happening again. Your feedback is valuable. Thank you for your understanding, and we hope to have the opportunity to welcome you back and restore your faith in our resort.Sincerely,The Arizona Grand Management Team

4/10 - 별로예요

April 님, Flagstaff

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Getting through the narrow driveways and we were upgraded to an area and told we could park in front of our room. They let too many people into the water park and then they take all the parking in front of the rooms and they should have a designated parking lot for the pool area and make it clear if people do not have a room they will be towed. I will not come back unless it changes.
2024년 5월에 1박 숙박함
답변 제공: Rachel, Front Office Manager 님, 2024년 5월 20일
We're sorry for the inconvenience you faced with narrow driveways and parking during your stay. Your feedback regarding overcrowding in the water park and parking availability is noted. We'll review our policies to improve the situation and ensure a better experience for all guests. We hope you'll reconsider and give us another chance in the future.

10/10 - 훌륭해요

LINDSEY

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Water park was great for the kids and I was able to relax at a separate quiet pool. Highly recommend for large groups or sports teams
2024년 5월에 2박 숙박함
답변 제공: Rachel, Front Office Manager 님, 2024년 5월 20일
Thank you for the glowing review! We're delighted you and the kids enjoyed the water park. Our separate quiet pool aims to provide relaxation while ensuring everyone has a great time. We appreciate your recommendation for large groups and sports teams. We can't wait to welcome you back for more fun!

10/10 - 훌륭해요

Danelle

2024년 4월에 1박 숙박함
답변 제공: Rachel, Front Office Manager 님, 2024년 5월 20일
Thank you so much for your 5 out of 5 review! We hope to see you again soon for you next vacation!

10/10 - 훌륭해요

Miguel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Rachel, Front Office Manager 님, 2024년 5월 20일
Thank you so much for your 5 out of 5 review! We are so glad to see that you had a great stay. Please come back to see us again real soon!

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태
2024년 5월에 2박 숙박함
답변 제공: Rachel, Front Office Manager 님, 2024년 5월 15일
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations

10/10 - 훌륭해요

Dan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Rachel Gibford 님, 2024년 5월 13일
Thank you so much for your 5 out of 5 review! We are so glad you enjoyed your time with us! Please see us again real soon!

10/10 - 훌륭해요

Amy

좋아요: 청결 상태
2024년 5월에 2박 숙박함
답변 제공: Rachel Gibford 님, 2024년 5월 12일
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations

10/10 - 훌륭해요

rosalina

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent! Loved everything about it.
2024년 5월에 3박 숙박함
답변 제공: Rachel Gibford 님, 2024년 5월 11일
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations

10/10 - 훌륭해요

Raquel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We're coming back
2024년 5월에 1박 숙박함
답변 제공: Rachel Gibford 님, 2024년 5월 11일
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations

6/10 - 괜찮아요

Yelena

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Brining luggage to the room on the 3rd floor without direct elevator to it was challenging. Luckily we only had carry on with us. Also the stairs are a bit of a labyrinth.
2024년 5월에 1박 숙박함
답변 제공: Rachel Gibford 님, 2024년 5월 11일
Thank you for your feedback. We apologize for the inconvenience you faced accessing your room on the 3rd floor. Your comments are valuable, and we will work to improve. We hope you still enjoyed your stay and would love to welcome you back for a smoother experience in the future.Sincerely,The Arizona Grand Management Team

6/10 - 괜찮아요

Alex

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 4월에 4박 숙박함
답변 제공: Rachel Gibford 님, 2024년 5월 12일
Thank you for your 3 out of 5 review. We hope to see you again soon and give you the best vacation possible.

6/10 - 괜찮아요

Sylvia

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 3박 숙박함
답변 제공: Rachel Gibford 님, 2024년 5월 11일
Thank you for the 3 out of 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and we hope to see you again really soon!Warm Regards, Mason McIntyreDirector of Operations

10/10 - 훌륭해요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We loved our stay at the Arizona Grand Resort. The golf
2024년 5월에 2박 숙박함
답변 제공: Rachel Gibford 님, 2024년 5월 11일
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations

8/10 - 좋아요

Christian

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What I like about the property is that everyone is nice and friendly. The area is clean. What dont like is the room. It is a little messy including the balcony.
2024년 5월에 3박 숙박함
답변 제공: Rachel Gibford 님, 2024년 5월 6일
Thank you for your recent review. We're glad you enjoyed the friendly atmosphere and cleanliness of our property. However, we apologize for any issues with the balcony. Your feedback is valuable, and we'll address this promptly. We appreciate your input and hope to welcome you back for an improved experience.

10/10 - 훌륭해요

Gretchen 님, university place

가족 여행
좋아요: 편의 시설/서비스
We loved the oasis water park, the views of the golf course, and the overall vibe of the landscaping including the water features and fire pits.
2024년 5월에 3박 숙박함
답변 제공: Rachel Gibford 님, 2024년 5월 6일
Thank you for your kind words! We're delighted you enjoyed the oasis water park, golf course views, and our landscaping. Looking forward to welcoming you back soon!

10/10 - 훌륭해요

Corrina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Rachel Gibford 님, 2024년 5월 6일
Thank you so much for your 5 out of 5 review! We are so glad you had a great time with us! Please come back for your next vacation!

10/10 - 훌륭해요

shannon

가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There was a vape that in the counter in bedroom. Had to ask for sheets for the fold out bed Bc they appeared to be filthy
2024년 5월에 3박 숙박함
답변 제공: Rachel Gibford 님, 2024년 5월 6일
Thank you for your 5 out of 5 review! We are so glad to see that your enjoyed your stay. We will notify the proper teams about your comments on the suites. We hope to see you again next time!

10/10 - 훌륭해요

Megan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay!
2024년 3월에 2박 숙박함
답변 제공: Rachel Gibford 님, 2024년 5월 5일
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,

8/10 - 좋아요

Synthia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room are spacious
2024년 5월에 2박 숙박함
답변 제공: Rachel Gibford 님, 2024년 5월 6일
Thank you for your 4 out of 5 review! We are so glad you enjoyed your stay. Please come back for another vacation real soon!

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I spent 5 nights at the AZ Grand Resort. Reception was quick and simple; my room was clean and comfortable; the Oasis Water Park was perfect for my afternoons while there. The only food I purchased came from the pool snack bar. It was terrible. I had a very dry hamburger served in a clam shell for $17.
2024년 4월에 5박 숙박함
답변 제공: Rachel Gibford 님, 2024년 5월 6일
Thank you for your recent review of your stay. We're glad you found check-in easy, your suite comfortable, and enjoyed our Oasis Water Park. However, we're sorry to hear that the food from our pool snack bar didn't meet your expectations. We appreciate your feedback and will address this with our team. We hope to welcome you back for an improved experience in the future. Warm Regards,The Arizona Grand Management Team

8/10 - 좋아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The sitting area in the lobby overlooking the golf course was very relaxing. plenty of seating and food and drinks available. We could have sat there our entire stay.
2024년 4월에 3박 숙박함
답변 제공: Karly, Front Office Coordinator 님, 2024년 5월 1일
Thank you for sharing your experience! We're thrilled to hear that you found our lobby living room area to be relaxing. It's wonderful to know that you enjoyed the ample seating and food service available in our lobby. We hope to welcome you back soon for another enjoyable stay!Warm Regards, Front Office Managers

8/10 - 좋아요

Elizabeth

별로예요: 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Rachel Gibford 님, 2024년 5월 2일
Thank you for your 4 out of 5 review! We hope to see you again for you next vacation!

10/10 - 훌륭해요

Cassandra

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
OUTSTANDING !!!
2024년 4월에 2박 숙박함
답변 제공: Karly, Front Office Coordinator 님, 2024년 5월 1일
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!

10/10 - 훌륭해요

Lori M

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Karly, Front Office Coordinator 님, 2024년 5월 1일
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!

10/10 - 훌륭해요

Tiva

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room accommodations are spacious and clean. I love the option of smaller family pools in addition to the water park.
2024년 4월에 1박 숙박함
답변 제공: Rachel Gibford 님, 2024년 5월 2일
Thank you so much for your 5 out of 5 review! We are so glad to see you enjoyed the suite and the amenities we offer our guests! Please see us again soon!

8/10 - 좋아요

Eric

가족 여행
좋아요: 청결 상태, 직원 및 서비스
It is a great resort concept, but it’s not surrounded by much. Road construction around it (April 2024) makes going anywhere somewhat close by a long trip. Not many choices for restaurants, or other things to do, if planning on that. Pickleball, bocce ball, tennis court, etc would be a nice addition. CON: PARKING. Due to the water park being open to anyone, and events hosted at the site, there’s ZERO parking available. Parking should be a priority for paid guests of the hotel. It was a nightmare and made it even worse when we needed to leave. They do utilize golf carts if you need a ride, but personally, I only felt that made it even more congested as they were flying through the parking lot any time you were carefully driving trying to find a spot. PRO: The housekeeping staff was very friendly, and attentive, as well as the person at check-in. Would I stay here again? Yes. Would I make sure I had what I needed so I wouldn’t need to leave? Yes. Would I bring games or something to do on the evenings I want a break from swimming? Yes.
답변 제공: Rachel, Front Office Manager 님, 2024년 4월 30일
Thank you for your valuable feedback. We're glad you enjoyed our resort concept and our friendly staff. We apologize for the inconvenience caused by road construction. We're actively working on improving parking and will consider adding more recreational activities. We appreciate your decision to stay with us again and look forward to providing an even better experience next time. If you have further suggestions, feel free to reach out. We can't wait to welcome you back.Sincerely,The Arizona Grand Management Team

8/10 - 좋아요

Seattlas

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is a wonderful property .. however im confused about the type of services they give to people. I noticed that there are no smokin signs anywhere on property and i seend alot of people smokin cigars around the property and when i do the same i get told its a kid friendly place and ro put it out even tho it was late at night an no kids were around .. yet people were smoking in the water park area too and noone says nothing.. i feel like they treat certain people differently . Which isnt ok.. if its a no smoking property.. it should be for everyone not for those that play golf in the mist of kids ... and the food was nasty and room service wass expensive for no reason and so was the drinks. Best thing is to leave property. Other than that i had a blast with the spa area and the waterpark.
2024년 4월에 3박 숙박함
답변 제공: Rachel, Front Office Manager 님, 2024년 4월 30일
Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed our spa area and Oasis water park. We apologize for any confusion regarding our smoking policy and any inconsistency in its enforcement. We strive to ensure a comfortable environment for all our guests, regardless of their activities, and we take your feedback seriously. We do follow a smoking policy that states guest need to be 20 feet away from a door or window to smoke as the rooms are all non-smoking. We'll review our policies and procedures to ensure they are applied consistently across the property.We're glad to hear that despite some issues, you had a blast during your stay. We appreciate your feedback as it helps us improve and better serve our guests. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Sincerely,The Arizona Grand Management Team

10/10 - 훌륭해요

Mckenna

2024년 4월에 1박 숙박함
답변 제공: Rachel, Front Office Manager 님, 2024년 5월 20일
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,

10/10 - 훌륭해요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My wife and I had a blast staycation
2024년 4월에 2박 숙박함
답변 제공: Rachel, Front Office Manager 님, 2024년 4월 29일
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,