Phra Nang Cave Tours

1. Too many mosquitos in the room, did bite both of us 2. One afternoon there were no Swimming towel available, no apologies by the staff, instead she seemed disturbed when I questioned the unavailability 3. Not professional dealing and no sign of communication in English for a 4 star hotel 4.Lift wasn't functional for sometime one day 5. Renovation interruption- some of the rooms were being renovated including the one opposite to ours, stuff outside and smell of colour all over the room entrance 6. Cleanliness in shower and toilet is very much questionable 7.Free shuttle is not as simple as it advertised, needs to be transparent 8. Our main door lock was hard to open from inside, jammed 9. No shampoo first 2days and only one shower cap was provided each time for two of us. This shouldn't be experienced in a 4-star hotel. Only good view and a good swimming pool cant be enough to justify their poor maintenance

Location was great, the grounds were beautiful, the staff was very attentive and caring. The only issue was the food. Not many western options for breakfast. The cost of the dining room was excessive for what you got.

Booked a king deluxe suite with partial ocean view and small pool/bathtub on balcony based on pictures on Expedia. Room was much different, no view and nothing on balcony. Front desk staff told me the online pictures are wrong and I got the right room.