โWe where welcomed with distinct courtesy, extremely friendly and we had fun during our stay. Great hotel, great staff, excellent location. We cone again!โ
โDas Hotel hat uns ein kostenloses Zimmerupgrade gegeben, nachdem sie erfahren haben, dass wir fรผr unsere Flitterwochen da waren. Die Zimmer sind gerรคumig und sowohl schรถn als auch praktisch eingerichtet. Wir haben unseren Aufenthalt sehr genossen. Die Auswahl beim Frรผhstรผck ist eher รผberschaubar, aber trotzdem ist fรผr jeden was dabei. Sehr gut hat mir gefallen, dass Rรผhrei und รhnliches fรผr jeden Gast frisch zubereitet werden.โ
โThis hotel was excellent in every way but the location. Well location was not too bad (around 30 min walk from the Centrale and 20 min tram-ride from the Centrale) but compared to other 5 star hotel it was somewhat inconvenient. I see that metro ljne 4 is under construction right by the hotel, so it will get better definitelyโ
โ1. Extra Charges for towels
I stayed at Sonder Atelier for five nights and it was the worst lodging experience. Upon check-in, I was given four towels, and when I asked for fresh ones during my stay, I was charged an additional โฌ5. Even requesting room cleaning incurs an extra charge of โฌ20โ30. (There was no discounts at all for 5 nights stay.)
I cannot understand why I was charged extra during a five-night stay when a one-night stay includes the same amenitiesโa clean room and towelsโwithout...
โgood: local experience (a room in apartment, separate bathroom & shared kitchen), location (close to center)
bad: noisy... we took the room close to the lift, and the alert sound kept us surprised at night. no cleaning service for 3 nights (towels not changed)โ
โViaggio a Milano in occasione di una laurea. Scelta casuale, soprattutto per la zoan, vicina a dove si svolgeva l'evento. Molto soddisfatto dell'accoglienza, e dell'appartamento. Ritornerei a utilizzare l'appartamento se necessario.โ
"1. Extra Charges for towels
I stayed at Sonder Atelier for five nights and it was the worst lodging experience. Upon check-in, I was given four towels, and when I asked for fresh ones during my stay, I was charged an additional โฌ5. Even requesting room cleaning incurs an extra charge of โฌ20โ30. (There was no discounts at all for 5 nights stay.)
I cannot understand why I was charged extra during a five-night stay when a one-night stay includes the same amenitiesโa clean room and towelsโwithout extra cost. None of these charges were clearly mentioned on the booking page, and a staff member even played word games when I questioned this. I honestly find this borderline fraudulent.
2. Luggage Storage Impossible
Luggage storage is nearly impossible. There is no staff consistently present at reception, so guests are forced to use a coin locker system. After checking out at 8:00 AM, I went to store my luggage but found that all lockers were already occupied. I had to wait around until a staff member finally showed up, and this delay disrupted my travel plans.
3. Poor Gym Maintenance
The gym was extremely disappointing. It was dusty and clearly not maintained properly. It looked nothing like the photos on the website.
4. Unreliable Communication
All communication should be done through the Sonder app. Responding staff member keeps changing, so the answers are inconsistent and confusing. Itโs frustrating and inefficient, especially youโre trying to resolve a problem. "
