Dear Guest,We are deeply sorry to hear about the issues you encountered during your stay with us. Please accept our sincerest apologies for the inconvenience caused by the malfunctioning shower, toilet, and leaking mini-fridge in your room. Providing comfortable and functional accommodations is of utmost importance to us, and we regret that we fell short of your expectations in this regard.We apologize for any inconvenience caused by the denial of your request for a room change. Rest assured, we take your feedback seriously, and we will investigate the matter further to prevent similar issues from occurring in the future.If there is anything else we can do to make amends for the inconvenience you experienced, please do not hesitate to let us know. Your satisfaction is our top priority, and we hope to have the opportunity to regain your trust and welcome you back for a more enjoyable experience in the future.Warm regards,

Thank you for your kind words and for giving us a perfect rating! We are thrilled to hear that you had an excellent stay with us. We strive to provide the best experience for our guests and are delighted that we could meet your expectations. We look forward to welcoming you back soon!Bluebay Family

Dear Judith,We sincerely apologize for the inconveniences you experienced during your stay. We take your concerns very seriously and regret that our customer service, late check-in, and other issues affected your experience.We want to apologize for any discomfort caused and assure you that we are taking immediate steps to address these issues. We value your feedback and would love the opportunity to make it up to you on a future visit.Best regards,

Dear Hazim,Thank you for taking the time to share your feedback. We appreciate your comments and are glad to hear that your stay was generally satisfactory. We are continuously working on improving our facilities and will take your suggestion about updating the rooms into consideration.We hope to welcome you back in the future for an even better experience.Best regards,Bluebay Family

Thank you for your kind words and feedback. We're delighted to hear you enjoyed the wide array of food and drink options during your stay. We appreciate your observation about the beach and apologize for any inconvenience caused. Regarding the pool area, we'll certainly look into ways to ensure all our guests can enjoy it comfortably. Your comments help us improve. We hope to welcome you back soon for another enjoyable experience.Bluebay Family

Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced during your stay regarding the flooding in your room and the lack of prompt action from our team. Rest assured, we will address this issue with our maintenance and front desk staff to ensure better responsiveness in the future.We regret to hear about your dissatisfaction with the constant reminders about our time share/vacation package. Your feedback is valuable, and we will review our procedures to ensure a more comfortable experience for our guests.We are glad to know that you enjoyed the pool area and found the buffet food satisfactory. However, we apologize for any disappointment regarding the beach conditions and the difficulty in securing dinner reservations at our specialty restaurants. We will work on improving these aspects to enhance the overall guest experience.We appreciate your constructive criticism, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Bluebay Family

Dear Duley,Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our friendly staff.We regret to hear that you found the property to be outdated and the entertainment lacking excitement. Rest assured, we take your comments seriously and will look into ways to improve in these areas to provide a better experience for our guests.We value your insights and hope to have the opportunity to welcome you back in the future to show you the improvements we have made.Warm regards,Bluebay Family

Gracias por compartir su reseña. Lamentamos mucho que su experiencia no haya cumplido con sus expectativas durante su estancia con nosotros. Nos esforzamos por brindar una experiencia de cinco estrellas a todos nuestros huéspedes, y es desalentador saber que no cumplimos sus estándares en esta ocasión.Tomamos sus comentarios en serio y los utilizaremos para mejorar nuestros servicios e instalaciones. Nos disculpamos por cualquier inconveniente que haya encontrado, incluidos los problemas con el aire acondicionado y los desafíos con las reservas para cenar.Por favor, tenga en cuenta que valoramos mucho su opinión y trabajaremos diligentemente para abordar las áreas de preocupación que ha destacado.Esperamos que considere darnos otra oportunidad en el futuro para brindarle la estadía excepcional que merece.Familia Bluebay

Thank you for sharing your feedback with us. We appreciate your acknowledgment of our clean facilities and the quality of our food.Regarding your comment about the bedding, we apologize for any inconvenience caused. Rest assured, we take cleanliness and comfort seriously, and we will address this issue promptly to ensure a more enjoyable stay for our guests.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,Bluebay Family

Thank you for sharing your review. We're disappointed to hear that your experience fell short of expectations during your stay with us. We strive to provide a five-star experience to all our guests, and it's disheartening to learn that we didn't meet your standards on this occasion.We take your feedback seriously and will use it to improve our services and facilities. We apologize for any inconveniences you encountered, including the issues with the air conditioner and the challenges with dinner reservations.Please know that we value your input, and we will work diligently to address the areas of concern you've highlighted.We hope you'll consider giving us another chance in the future to provide you with the exceptional stay you deserve.Bluebay Family

Thank you for your glowing review! We're thrilled to hear that you had a fantastic experience at our resort and rated us 5 out of 5 stars.Your satisfaction is our top priority, and we're delighted that we could exceed your expectations. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,Bluebay Family

Thank you for your glowing review! We're thrilled to hear that you had a fantastic experience at our resort and rated us 5 out of 5 stars.Your satisfaction is our top priority, and we're delighted that we could exceed your expectations. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,Bluebay Family

Dear Dorian,We're sorry to hear that your experience fell short of expectations. We're always striving to improve, so we appreciate your feedback. Please feel free to reach out to us directly with any specific concerns you may have, as we'd like the opportunity to make things right. Bluebay Family.

Thank you for your kind words! We're delighted to hear that you had an awesome experience at our resort and that you found it to be worth it. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back soon for another memorable stay.Bluebay Family.

Agradecemos que haya compartido su calificación con nosotros. Aunque nos esforzamos por brindar una experiencia superior, entendemos que puede haber áreas en las que no hayamos cumplido completamente con sus expectativas.Su retroalimentación es invaluable para nosotros, ya que nos ayuda a identificar áreas de mejora. Esperamos tener la oportunidad de servirle mejor en el futuro y ganarnos una calificación más alta de su parte.Saludos cordiales,Familia Bluebay

Thank you for sharing your amazing experience with us! We're thrilled to hear that you had a wonderful time and that you found our services to your satisfaction. We look forward to welcoming you back again in the future. Bluebay Family.

Thank you so much for your positive feedback! We're thrilled to hear that you had a fantastic time with us and that our staff made your stay enjoyable. We hope to welcome you back again soon for another wonderful experience. Bluebay Family.

We apologize for the dissatisfaction you experienced with the food selection during your stay at Blubay Grand Esmeralda. Providing a diverse and enjoyable culinary experience is important to us, and we regret that we fell short of your expectations in this aspect. Your feedback is valuable, and we will work diligently to enhance our food offerings to better meet the tastes and preferences of our guests in the future.Thank you for bringing this matter to our attention, and we hope to have the opportunity to exceed your expectations on your next visit.Bluebay Family

We're thrilled to hear that you enjoyed the beauty of our resort, as well as the food and the parties! Your positive feedback means a lot to us, and we're delighted that you had a great experience overall at Blubay Grand Esmeralda. We strive to provide memorable and enjoyable stays for all our guests, and we're glad we could deliver on that promise for you. Thank you for choosing our resort, and we look forward to welcoming you back again soon!Bluebay Family

We appreciate your detailed feedback regarding your recent stay at Blubay Grand Esmeralda. It's wonderful to hear that you enjoyed the size and beauty of our resort, as well as the efforts of our housekeeping team and poolside restaurant staff.However, we are truly sorry to hear about the challenges you faced with the availability of pool and beach chairs. We understand the frustration this may have caused and will certainly take steps to address this issue to ensure a more pleasant experience for our guests in the future.Regarding the seaweed (sargassum) issue, we apologize for any inconvenience it caused during your stay. While we strive to keep our beaches clean, the influx of seaweed can sometimes be beyond our control. Rest assured, we will explore additional methods to manage this situation more effectively.We also regret the inconvenience you encountered with the rental car service and the lack of information provided upon your late arrival. Your feedback regarding these matters is invaluable, and we will work on improving our communication and guest services to prevent similar issues from occurring in the future.Thank you for bringing these concerns to our attention. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Bluebay Family

Dear Omer,We are sorry to hear that you didn't have a positive experience. Your feedback is important to us, and we'd like to understand more about what went wrong so we can improve. Please feel free to share any specific issues or concerns you encountered during your stay. We value your input and strive to make every guest's experience enjoyable.Best regards,Bluebay Family

Thank you for your review! We're delighted to hear that you found Blue Bay Grand Esmeralda to be an excellent hotel for the price. We're glad you were able to enjoy the nearby lagoon and beach despite any limitations. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience. We hope to welcome you back soon for another enjoyable stay! Warm regards, Bluebay Family

We're thrilled to hear that you enjoyed the beautiful views and beaches at our resort! It's wonderful to know that our staff provided you with excellent service and assistance during your stay. Thank you for sharing your positive experience, and we hope to welcome you back for another memorable visit soon. Warm regards, Bluebay Family

Dear Mr. Charlton,We're truly sorry to hear about your unpleasant experience during your stay at our resort. Your feedback is invaluable to us, and we take it very seriously. We apologize for the issues you encountered with your room, including the odor, security, and amenities. This is not the level of service we strive to provide to our guests, and we understand your frustration.Please rest assured that we are investigating the matter and taking steps to address the issues you've raised to prevent similar occurrences in the future. We sincerely apologize for any inconvenience this may have caused during your stay.We value your feedback and would appreciate the opportunity to make it right. If you would be willing to give us another chance, please don't hesitate to contact us directly so we can ensure your next stay meets your expectations.Warm regards,Bluebay Family

Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed the food and appreciated the beauty of our gardens and pool area. We apologize for the inconvenience caused by the seaweed on the beach; we understand how this can affect the overall enjoyment of your stay. Our team is actively working on solutions to address this issue more effectively.Regarding the condition of the rooms, we appreciate your insights. Renovations and updates are an ongoing part of our improvement process, and we'll certainly take your comments into consideration as we plan for the future.We're sorry to learn about your experience with our activity sales person, Eric. Providing exceptional service is our priority, and we will address this matter internally to ensure our guests are treated with the utmost respect and professionalism.Moreover, we apologize for any delays during the check-in process. We're continually looking for ways to enhance our efficiency to provide a smoother experience for our guests.Thank you again for sharing your thoughts. We hope to have the opportunity to welcome you back in the future for an even better experience.Bluebay Family

Dear Mr. Ignat,We're sorry to hear that your experience at our resort didn't meet your expectations. Your feedback is important to us, and we will take your comments into consideration as we strive to improve our services and facilities. If there are specific areas where you feel we could have done better, please let us know so we can address them accordingly. We hope you'll consider giving us another chance in the future to provide you with a more positive experience.Bluebay Family

Dear Kenneth D,Thank you for your feedback and for acknowledging the good food and service provided by our staff. We apologize for any inconvenience you experienced with the lack of air conditioning in the resort and the issue with the elevator. Your comments are important to us, and we will address these concerns to ensure a more comfortable stay for our guests in the future. We hope to have the opportunity to welcome you back for a better experience.Warm regards,

Dear Tonja,Thank you for choosing our property for your reservation and for taking the time to share your feedback. We're glad to hear that you found the hotel clean and the staff friendly. We appreciate your understanding regarding the busyness of the property during peak seasons. Your comments regarding the availability of sun chairs and room service are noted, and we will strive to improve in these areas. We hope to welcome you back for another great experience in the future!Best regards,

Estimado Eric,¡Gracias por tu calificación! Si en el futuro tienes algún comentario o sugerencia sobre cómo podemos mejorar, ¡no dudes en hacérnoslo saber! Esperamos verte nuevamente en tu próxima visita.

Dear Chelson Ariel,I'm sorry to hear that your experience with us did not meet your expectations. We take every comment very seriously and use it to continuously improve our services. We would greatly appreciate it if you could provide us with more details about your stay so that we can address your specific concerns. We hope to have the opportunity to welcome you again in the future and provide you with an exceptional experience.Thank you for your feedback!

We apologize for the difficulties you encountered during your stay. It's disappointing to hear about the language barrier and the issues with the room phone not being fixed despite your complaints. We will address these communication and maintenance issues with our staff to ensure better service in the future.Regarding the checkout process and transportation, we regret any inconvenience caused by the phone not working and the miscommunication. Your feedback will be used to improve our procedures and ensure a smoother experience for our guests in the future.We're glad to hear that you enjoyed the pool and the food, especially the fresh guacamole, and that there were plenty of drinks available. Thank you for your recommendation regarding bringing a pool float.We appreciate your feedback and hope to have the opportunity to welcome you back in the future, providing you with a much-improved experience. If there's anything else we can assist you with, please don't hesitate to reach out.

We're delighted to hear that you enjoyed the friendly and accommodating service from our staff, as well as the energetic Pool Entertainment Team at Bluebay Grand Esmeralda. However, we apologize for the inconvenience caused by the lack of pool chairs. Your feedback is valuable, and we'll address this issue with our management team to ensure that there are enough chairs available for all our guests in the future. Thank you for bringing this to our attention, and we hope to welcome you back for another enjoyable stay.Warm regards,Bluebay Family

We're thrilled to hear that you had a wonderful stay with us and that you found our staff and facilities impeccable. It's always rewarding to receive such positive feedback from our guests. Thank you for your suggestion regarding the hotel shuttle service from the airport. We understand that transportation costs can add up, and we will definitely take your feedback into consideration for future improvements. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Thank you for choosing to stay with us! Warm regards, Bluebay Family

We're deeply sorry to hear about the issues you encountered during your stay at Bluebay Grand Esmeralda. Your feedback is concerning, and we take it very seriously. We will address the A/C and cleanliness issues with our maintenance and housekeeping teams to ensure they are promptly resolved. Additionally, we'll investigate the behavior of the staff member at the gift shop to prevent such incidents from happening in the future. Please accept our sincerest apologies for any inconvenience caused. We appreciate your feedback as it helps us improve our services for all our guests. If there's anything else we can do to make things right, please don't hesitate to let us know.Warm regards,Bluebay Family

We're thrilled to hear that you had such a fantastic experience at Bluebay Grand Esmeralda, rating it as a 5 out of 5 resort! Your satisfaction is our top priority, and we're delighted that you enjoyed your time with us. We hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Bluebay Family

We're sorry to hear that your experience at our resort was mixed. We're glad that the staff was great and that you enjoyed the second room, but we apologize for any inconvenience caused by the need to switch rooms. We appreciate your feedback regarding the food, and we'll use it to improve in that area.Regarding the lack of a clear itinerary and information about the resort in the rooms, we apologize for any inconvenience. We'll take your suggestion into consideration and work on providing better guidance and information for our guests in the future.We're pleased to hear that you had a positive experience with the timeshare presentation and that you felt informed without pressure to buy.While we're disappointed that you don't plan to return, we appreciate your honesty and hope that you'll consider giving us another chance in the future. If there's anything else we can do to address your concerns, please don't hesitate to let us know.

¡Gracias por otorgarnos una calificación perfecta de 5 estrellas! Nos complace saber que tu experiencia en nuestro hotel fue excelente. Esperamos poder recibirte de nuevo en el futuro y seguir ofreciéndote un servicio de calidad que merezca cada una de esas estrellas. ¡Gracias por tu apoyo y confianza!

Here's a suggested response to address these concerns:Thank you for sharing your feedback with us. We apologize for the inconveniences you experienced regarding the availability of chairs and the air conditioning in our dining and entertainment areas. We strive to ensure all our guests have a comfortable and enjoyable experience, and your comments are crucial for us to improve these aspects. We are taking your observations into serious consideration as we continually work to enhance our facilities and services. We hope to have the opportunity to welcome you back and provide a more pleasant experience.Bluebay Family

Thank you for taking the time to share your experience at Bluebay Grand Esmeralda. We are delighted to hear that you enjoyed our food, gym, and pool activities. We apologize for any inconvenience caused by the noise and the seaweed at the beach. We continuously strive to improve our guest experience, and your feedback is invaluable in this process. Regarding transportation, we aim to provide convenient options while ensuring safety and comfort. Thank you again for your feedback, and we hope to welcome you back in the future.Bluebay Family

Dear Aaron Thank you so much for taking the time to leave us a positive rating. We're delighted to hear that your stay at our hotel met your expectations.If, at any point, you'd like to share more details about your experience or if there's anything specific you'd like to highlight, we're always open to receiving additional feedback to help us continuously improve and maintain the quality of our services.We look forward to welcoming you again in the future, and wish you a wonderful day.Best regards,

Dear Jeanette,Thank you for sharing your feedback with us. We appreciate your comments regarding the transportation around the resort and the food options. We apologize for the inconvenience you experienced in obtaining a hair dryer and for any issues with the staff in the souvenir shop. Your feedback is valuable, and we will use it to improve our services. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience.Best regards,

Thank you for sharing your rating of your experience at Bluebay Grand Esmeralda. We value your feedback and apologize for any aspects of your stay that did not meet your expectations. We are continuously striving to improve and provide the best possible experience for our guests. If there are any specific areas where you feel we could have done better, please let us know so that we can address them accordingly. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Warm regards,Bluebay Family

Dear William Scott, Thank you for taking the time to share your feedback with us. We appreciate your comments regarding the need for updates at our hotel.We constantly strive to improve our facilities and amenities to ensure that our guests have the best possible experience. Your feedback is invaluable to us, and we will certainly take it into consideration as we continue to make enhancements.We hope to have the opportunity to welcome you back in the future and provide you with an updated and enjoyable stay.Warm regards,

Hello,We greatly appreciate your feedback. We're very sorry that you had inconvenience with your room change. These changes are always subject to availability, as well as late checkouts, since there are other scheduled reservations to consider, and time must be allowed for departure, cleaning, and the arrival of the new guest.We hope to have the opportunity to welcome you again and improve your experience in all aspects!- BlueBay Team