“The man at the desk was super helpful. I was very tired and I booked my expedia room for the next week instead of that night. He went on the phone app and his hotel computer and straightened everything out. We were relieved.
The room itself was very nice and spacious. We were traveling with our dog and there was ample space for everyone. The breakfast was also nice. We were tired so we didn't use the fitness center. I did notice that they had a guest laundry which could be very helpful.”
“We have always stayed at the BW Santee on our road trips to Florida. It is getting very worn out and not maintained too well. The toilet in the room was clogged and handle broken when we checked in which it took about an hour to fix.
We booked through Expedia for this stay because it was a good bit cheaper than the BW website. It turned out that the hotel billed us in full for the stay along with the Expedia charge. I called the hotel when I noticed it a few days later and it took me a...
“The front desk staff was great, the room was very clean. I had booked one night with Expedia, decided to add one night with the hotel,somehow there was a mixup. The hotel called me Saturday evening and we're going to set my belongings outside for not having a booked room. I was charged by the hotel for both nights,thankfully Expedia was very helpful and refunded my money for the night I originally booked. The property owner was very rude and insisted he could charge for 2 nights even though he...