2/10 Terrible
Kai Lee
Traveled with partner
Jun 26, 2023
Disliked: Cleanliness, staff & service, property conditions & facilities
At the moment we stepped in to the family room, it felt weird - many weird and unknown objects found in the room which were definitely not decorative items; many many holes on the ceiling which we didn't even know if there's hidden camera anywhere; a small side window which can view in from the street outside; and worst of all, a glass ceiling that anyone can view from the room above our level. It was extremely weird and uncomfortable for my husband and I to stay in the unit for 3 nights.
Within half an hour, we contacted Expedia that we would want a refund as it is extremely uncomfortable staying in the room - our privacy and security is at stake with all the glass window and ceiling.
To our disappointment, hotel didn't want to admit anything wrong with their room and refused to do ANY refund at all, yet complaint about our behaviour to Expedia - when in fact we didn't even meet anyone in the hotel, and left the room in ready-to-be-rented-out condition.
End up we last minute booked somewhere else and left the room empty for 3 nights without being able to get a single cent back.
DO NOT EVER BOOK THE FAMILY ROOM!
Kai Lee
Stayed 3 nights in Apr 2023