Find Resorts & Hotels with Spas in San Juan

"I loved staying at this hotel paying extra for the best beach view from one of the highest floors. Staff was very welcoming and took care of me and my partner right away. They had plenty of pools including a kiddie pool, adults bar and a hot tub. CONS: No free breakfast or meals it is considered extra. The room was pretty clean except for their towels.... check the TOWELS! it was dirty and had a pubic hair from previous guest. Which means they don't change fresh towels. CONS: PAID EXTRA MONEY WHEN ARRIVED AT HOTEL I HAD TO PAY OVER $200 DOLLARS EXTRA FOR EXTRA FEES I WASN'T AWARE OR CHARGED HERE AT EXPEDIA. 4/5 HOTEL!"

"This is truly an amazing place very clean smells amazing staff was awesome and very accommodating! Very Satisfied with the stay!"

"Great stay"

"I would like to get a refund on my hotel stay. I was placed in room 517 and was unable to sleep the entire night. Something kept biting me. There were bedbugs in this hotel. I called the front desk and was told to email the manager. I was also charged $240.00 in resort fees and Iwant my money back."

"AVOID!!! On arrival after flying all day we arrived at 4:00 pm which is room check in time. We noticed the check in line was moving very slowly and there were a lot of people standing with their luggage in the lobby. Once we got to the front of the line we were also notified like the other customers that our room was not ready. They suggested we set in the lobby and wait for a little while and they would call us when the room was good. We sat for an hour and a half before we approached the check in counter for a second time to be told once again our room was not ready. I have never left a bad review on any service that we have used, but I think other travelers should be weary of staying at this property. You are paying 4 star prices and most definitely not getting anywhere near 4 star service. Go elsewhere. We also were charged a resort fee that was not clearly discussed with us. We still did not get into our room until 7pm. We will not suggest this hotel to anyone going forward. "

"."

"Yes"