2/10 - ๋๋ฌด ๋ณ๋ก์์
Leandro
2025๋
4์ 28์ผ
๋ณ๋ก์์: ์ฒญ๊ฒฐ ์ํ, ๊ฐ์ค์ ํธ์ํจ
Fotos are misleading - no access to common areas
Horrible check-in โ I had to get in touch via WhatsApp to gain access at the entrance, even though I had completed the pre-check-in the day before and had informed them of my arrival two hours in advance. The door code they sent me was wrong, and I had to contact them again to get the correct code. During this interaction, they called me Bรกrbara โ my name is Leandro!
Cleaning service โ I was informed that there was no cleaning service unless I requested it. However, on my first morning, I was woken up by the doorbell โ it was the cleaning service that I had not requested!
Customer service โ The WhatsApp channel is extremely slow and bureaucratic, always leading to an automated response system. Thereโs no way to quickly resolve emergency situations.
Room/Bathroom โ The construction quality is much simpler than shown in the photos. My bathroom sink looked like one from a bus station. All the shampoo and liquid soap containers were empty.
Kitchen โ The coffee machine was a drip-coffee maker, not a capsule machine. Even so, there were coffee capsules available โ but for which machine? I reached out via WhatsApp about this issue, but received no response.
Building โ The photos showed common areas with couches, sun loungers, and a jacuzzi. However, these either donโt exist or are not accessible โ I was denied access by the buildingโs front desk.
Leandro
2025๋
4์์ 3๋ฐ ์๋ฐํจ
