"As a family, we are Taj fans, as a result we have stayed at many Taj properties and have always returned more than happy, the Taj hospitality had at each time lived up to its promise. The brand and what it stands for always redeemed and pleasantly exceeded.
However, the Taj Mahal Towers was a severe disappointment.
We were initially given a room on the "smoking floor" despite requesting otherwise on the promise that we shall not encounter any foul smells. However, that wasn't the case and on our requiest to be moved to a non-smoking room we were moved, but precious time was lost.
That said, it is apprent that the Taj Mahal Towers isn't luxury: the rooms and it's bathrooms small, fit outs, not luxurious but quite ordinary. The corridors very compact, the breakfast restaurant cramped, the lobby very busy. One felt that one was on a public concourse, the guests and the staff felt distant and alien to each other. The entrance porch again very busy and noisy, the valet takes forever to get your car. And while you wait on the landing of the steps no fans to ease the uncomfortable wait from the sweltering Arabian Sea humidity and heat.
The TAJ management definitely needs to ponder on how they can make this property exude luxury, calm, and a personal touch. Hope my favorite brand can work its magic."
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