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"I won't book again! The room was hotter than hot. The A/C was off & took a long time to cool down the room. Too hot to sleep, just lay there sweating. Why would the staff not turn on the a/c for expected guests? The fridge was also turned off, there was a kettle but no mugs. Minimum towels, no soap, shampoo & only one pillow each. No extras at all. There is a set of stairs to the elevator, I am a senior with large, heavy luggage & no offer of help from staff. Disgraceful!"

"Room was spotless"

"The room was clean, the pool was in good condition. The staff were helpful. The bathroom needed updating and you can't shower without flooding the bathroom. The lobby was in need of updating/fixing with a huge water damage hole and most of the lights not working."

"What a gorgeous property, and so close to the airport, without feeling the slightest bit like an “airport hotel.” The place is large and well laid-out, with a wide variety of pool and dining options, each with a totally different vibe. We spent a two-day layover here on the way to New Zealand, and without ever leaving the property, we felt like we had a lovely little Tahitian getaway! The “Lagoonarium” — a mini-lagoon with exotic fishes you could swim with! — was a childhood dream come true! I always wanted to jump into the fish ponds at resorts, and I was able to do that in this gorgeous pool with friendly fishes! They also have a sea turtle rescue program there, which was fascinating and moving. We took a scuba diving trip right from the property a few hours after arriving, and saw many fish, stingrays, eagle rays, a plane wreck and a boat wreck in the crystal-clear waters. What a low-effort way to have a spectacular experience! The food at The Lotus Restaurant was transcendent! Staff were friendly, professional, and attentive. I will recommend this hotel to everyone I know! "