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Reviews of Embassy Suites by Hilton Temecula Valley Wine Country

3.5 out of 5
Embassy Suites by Hilton Temecula Valley Wine Country
29345 Rancho California Road, Temecula, CA

Reviews

7.4

Good

Rating 10 - Excellent. 394 out of 1000 reviews" "
Rating 8 - Good. 235 out of 1000 reviews" "
Rating 6 - Okay. 138 out of 1000 reviews" "
Rating 4 - Poor. 121 out of 1000 reviews" "
Rating 2 - Terrible. 112 out of 1000 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Melinda

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
We arrived kind of late at night and only had a few hours to sleep. When we got to our room it was a little warm. I turned up the air and went to bed I expected it to cool down. But I woke up a couple hours later and it was 80 degrees in the room. Needless to say the air conditioning was broke. When we checked out the next day I told the front desk and she just said “sorry about that”. I just thought maybe there would be some sort of compensation on their end but there was nothing. Like I said, we onky had a few hours of sleep there. But the hours we had, were horrible because of the broken air conditioner.

6/10 Okay

mae, DRAPER

Traveled with family
Liked: Staff & service
The pictures of the property are a lot nicer than what it looks like when you get there. To be fair, we brought our small Frenchies with us on this trip and the pet rooms look like they were pet rooms, the carpet was soiled and dirty from pet owners who didn’t take care of the place. I expected it to be a lot cleaner than it was. I’ve stayed at many Embassy Suites and this one is in need of an update, especially at a rate of $332.00 a night that we paid. Free breakfast was great with a fresh omelet, eggs and pancake station. They definitely did a great job. The property has many grassy areas to walk your dogs so you don’t have to figure out where to walk them.
Stayed 3 nights in May 2024

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Janella

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the waree and fountain. Loved the breakfast!
Stayed 1 night in May 2024

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! Great stay!
Stayed 3 nights in May 2024

10/10 Excellent

Herbert

Liked: Property conditions & facilities
Best place to be in southern Cal
Stayed 3 nights in May 2024

10/10 Excellent

Cameron

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time, was a great location to rest for the day after visiting the many winerys temecula has to offer. The breakfest and staff was amazing, would stay again!
Stayed 1 night in May 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Nicolas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly
Stayed 1 night in Apr 2024

4/10 Poor

SHERRY, ALISO VIEJO

Traveled with partner, Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
One of the bed linens was dirty. The blanket was stained, and when I smelled it, I thought it was just a stubborn stain that wouldn't come out. But when I smelled it, it was really stinky. The pillowcases smelled used too. I was so disappointed with this place; I paid $458 for a night, and it wasn't even worth that price.
Stayed 1 night in May 2024

10/10 Excellent

Theresa

Stayed 4 nights in Apr 2024

10/10 Excellent

Chutatip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised to receive two complimentary drinks upon our arrival. The room was amazing and the breakfast options were phenomenal with a wide variety to choose from. We appreciate the excellent service and would like to commend the staff for doing such a great job. Keep up the good work!
Stayed 1 night in Apr 2024

10/10 Excellent

lai, Cupertino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing value for Southern California.
Stayed 1 night in Apr 2024

8/10 Good

Shirley

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The helpfulness, courtesy of the staff was outstanding. Parking was convenient. Happy hour and breakfast were outstanding. The facility is old and in need of a refresh. Many areas weren't very clean such as elevators, floors etc.
Stayed 1 night in Apr 2024

10/10 Excellent

Saddam

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Apr 2024

8/10 Good

Monique, Long Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Apr 2024

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman in the breakfast area was very attentive, he also went out of his way to offer options. The cleaning people all greeted us
Stayed 2 nights in Apr 2024

10/10 Excellent

Fionna

Stayed 1 night in Apr 2024

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Caren

Liked: Amenities
Great !
Stayed 1 night in Mar 2024

8/10 Good

Nicholas

Stayed 1 night in Jan 2024

10/10 Excellent

Fredy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We definite enjoy stay here, it was our first time in Temecula and the hotel was really good
Stayed 2 nights in Mar 2024

10/10 Excellent

Paige

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was pretty clean and any issues the staff was very helpful. Hotel is right next to the freeway and pretty to go to different restaurants and shopping areas. Breakfast was delicious and well stocked.
Stayed 3 nights in Apr 2024

10/10 Excellent

Luis, Whittier

Liked: Cleanliness, property conditions & facilities
The things we liked the most was that the hotel staff was friendly, that it was pet friendly and that the hot breakfast options were great!
Stayed 2 nights in Mar 2024

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it had a hot tub
Stayed 3 nights in Mar 2024

6/10 Okay

David

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property needs remodeling. AC unit ridiculously loud. Furnishings worn. Vanity lighting frustrating due motion sensor The bones are good, just needs some TLC
Stayed 2 nights in Mar 2024

4/10 Poor

Lenny

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Rooms were pretty run down. Also, didn’t have hot water for our showers which was very inconvenient. Was not given any notice either. I do have to add that the breakfast was delicious.
Stayed 1 night in Mar 2024

8/10 Good

nigel

Traveled with family
Liked: Staff & service, amenities
Good located close to major freeways. Centrally located to mall, movie theaters and grocery stores, etc.
Stayed 2 nights in Mar 2024

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a 1 night stay and it was perfect. The rooms are clean and spacious. The complimentary breakfast offers a lot of choices. The staff is so friendly, I highly recommend this hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Zoe

Stayed 2 nights in Mar 2024

4/10 Poor

Consuelo

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property needs a remodel. They do Mickey Mouse fixes that look even worse. They are over priced for the poor condition it is in. Some of the staff had very poor customer service and ethics but thankfully the staff with good personalities outshined them. Will I go here again? No.
Stayed 3 nights in Mar 2024

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well located. Right at the freeway, around the corner from Old Town, and down the road from the Wineries. Reasonably priced. Most of the places in Temecula are seriously overpriced because the wineries are popular but there isn't a wide selection of places to stay. Now its rip-off pricing, even in the yuckiest places. So we stay here every time we want to visit family.
Stayed 1 night in Mar 2024

8/10 Good

Yasmin

Traveled with family
Liked: Cleanliness, staff & service, amenities
We had a good experience, its such a family friendly place.
Stayed 1 night in Mar 2024

2/10 Terrible

Michael, Gold Canyon

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We woke up to full blast ghetto music at 5:30 AMin the room next door and the staff when contacted did NOTHING. I am in this area weekly and will never stay at this property again.
Stayed 1 night in Mar 2024

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024

10/10 Excellent

Yoshiko

Traveled with partner
Liked: Amenities
Great
Stayed 1 night in Mar 2024

4/10 Poor

lai, Cupertino

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Too noisy can’t sleep
Stayed 1 night in Mar 2024

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Property needs updating but over all experience was good. Staff is friendly and helpful. Room was clean and neat.
Stayed 2 nights in Mar 2024

2/10 Terrible

Armany

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Eric

Traveled with partner
Liked: Staff & service
We use Expedia a lot and this property was our keadt favorite. Staff was super friendly and pleasant but the room which is their Deluxe Suite was pretty tattered and old. Just want what youd expect for an Embassy Suites.
Stayed 1 night in Mar 2024

6/10 Okay

Jon

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and outstanding bartender
Stayed 1 night in Mar 2024

8/10 Good

christian

Traveled with family
Outdated and showing signs of wear
Stayed 1 night in Mar 2024

2/10 Terrible

Julio, Saddle Brook

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no shampoo or soap in the shower or sink. When I called the front desk they spent a lot of tome arguing that there was a dispenser in he shower when there wasnt any. I missed my irrhday dinner because it took them 45 minutes to bring the shampoo and soap to my room because the run out of the small supplies. The room was old and didnt even had a USB connection. When I went to the front desk they said there was nothing they can do because I booked through a third party. I have always used Embassy suites, but this hotel is nothing close to what a real Embassy Suites hotel is. Do yourself a favor, use other hotels nesr by. I don't understand how can they rent a $220 room without ensuring it meets the minimun custo.er needs.
Stayed 1 night in Mar 2024

10/10 Excellent

Luann

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. So nice to be presented with bottles of water and snacks as well as happy hour with 2 free drinks. Will definitely stay here again
Stayed 1 night in Mar 2024

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Louis

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024